Role Overview
The Leads Booking Coordinator is responsible for contacting prospective clients, qualifying enquiries, and booking high-quality appointments for financial advisers. The role is focused on creating a professional first impression, ensuring prospects are matched to the right adviser, and maintaining an organised pipeline of client opportunities.
This position suits someone who is confident on the phone, highly organised, and comfortable working in a regulated financial services environment where accuracy, professionalism, and client care are essential.
Key Responsibilities
- Contact new and existing leads by phone, email, or other approved communication channels.
- Qualify prospects by gathering key information about their financial advice needs, circumstances, and readiness to speak with an adviser.
- Book appointments for financial advisers, ensuring diary availability, client suitability, and clear handover notes.
- Maintain accurate records of conversations, outcomes, follow-up dates, and booked meetings within the CRM or lead tracking system.
- Follow up with prospects who have shown interest but have not yet booked an appointment.
- Confirm appointments with clients and issue reminders where required.
- Work closely with advisers, client managers, and administration teams to support a smooth client onboarding experience.
- Handle objections professionally and identify when a lead is not appropriate or ready for financial advice.
- Ensure all communications are accurate, compliant, and aligned with company policies and regulatory expectations.
Skills and Experience Required
- Excellent telephone manner with the ability to build rapport quickly and professionally.
- Strong organisational skills and the ability to manage multiple leads, diaries, and follow-up tasks.
- Clear written communication skills for recording notes and sending professional appointment confirmations.
- Confidence handling objections and asking appropriate qualification questions.
- Experience in appointment setting, lead generation, client services, sales support, or financial services is desirable.
- Good attention to detail, particularly when recording client information and adviser requirements.
- Ability to work independently while keeping advisers and colleagues updated.
- Comfortable using CRM systems, Microsoft Outlook, Teams, Excel, and other office software.
Compliance and Conduct Expectations
- Understand that the role supports financial advice but does not provide regulated advice to clients.
- Use approved scripts, messaging, and processes when speaking with prospects.
- Escalate technical, advice-related, or complaint-related queries to the appropriate adviser or manager.
- Protect client information and follow data protection, confidentiality, and company security procedures.
- Record interactions accurately to support audit trails, adviser handovers, and client outcomes.
- Represent the business professionally and fairly in every client interaction.
Working Relationships
The Leads Booking Coordinator will work closely with financial advisers, client managers, paraplanners, administrators, marketing colleagues, and management. The role acts as a key link between prospective clients and the advice team, ensuring that every enquiry is handled promptly, professionally, and consistently.
Working Arrangements
This role is office-based. Flexibility may be required to contact prospects at appropriate times and to support adviser diary availability. Standard working hours.
Person Specification
The ideal candidate will be proactive, resilient, and client-focused, with the confidence to make outbound calls and the judgement to identify suitable opportunities for financial advisers. They will be motivated by delivering a high-quality client experience rather than simply booking volume, and they will understand the importance of professionalism in a financial services setting.
Summary
This role is central to supporting growth within a financial advice business. By qualifying leads carefully, booking appropriate appointments, and maintaining accurate records, the Leads Booking Coordinator helps advisers focus their time on clients who are ready and suitable for advice.
The role will also include assisting in our Change of Servicing (Letters of Authority) Department.
Role Overview
The Change of Servicing Administrator manages the operational process for our Change of Servicing Department. The role provides administrative control, tracks each case to completion and ensures records are complete, accurate and easy to evidence.
Key Responsibilities
- Maintain a change of servicing tracker showing client name, adviser, provider, platform, status, outstanding actions and target completion date.
- Prepare and issue client authority forms using approved templates.
- Check that client consent, letters of authority, ceding firm confirmations or platform transfer documents have been received where required.
- Update internal systems and client records,
- Monitor provider progress and chase outstanding items until the change has been completed.
- Monitor volumes, backlogs, provider delays and cases requiring adviser or client action.
Skills and Experience Required
- Experience in financial services administration, ideally within a wealth management or financial planning firm.
- Familiarity with provider and platform servicing processes, letters of authority, adviser agency codes and client record systems.
- High attention to detail and confidence managing multiple cases at different stages.
- Strong written communication skills and a client-focused approach.
- Ability to work accurately within internal compliance procedures and deadlines.
- Strong knowledge of UK financial advice operations, client servicing and regulatory record keeping desirable.
- Experience supervising administrative processes or regulated advice support teams.
- Organised, pragmatic and able to balance client service with compliance requirements
Pay: From £30,000.00 per year
Benefits:
- Company pension
- Private medical insurance
Work Location: In person
