Line support analyst Work, Jobs in Derby, Eng (with Salaries)

2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- SQL
- Mentoring
- Computer skills
- Free parking
- Sick pay
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Employee discount
- Referral programme
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
Business Analyst
IOSH —Leicester
- £34,320 - £42,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Security Officer
Anchor Group Services —Derby
- £13.45 an hour
- Weekend availability
- Employee assistance programme
2d
Graduate Field Analyst (Audio Visual)
University of Derby —Derby
- £30,577.00 - £37,323.25 a year
- Weekend availability
- Analysis skills
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Technical Services Analyst
Nottingham Trent University —Nottingham
- £39,984 - £44,977 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee discount
4d
Lab Technician - 12 month fixed term contract
Nutreco —Ashbourne
- Full-time
- Laboratory experience
- Databases
- Quality control
7d
Supply Chain Analyst
Poundstretcher —Leicester
- Up to £32,000 a year
- Full-time
- Microsoft Powerpoint
- Merchandising
- Analysis skills
8d
HR Data and Reporting Analyst
The Progeny Group Limited —Nottingham
- Hybrid work
- Data analysis skills
- Analysis skills
Quick apply
Digital Business Analyst
Riviera Travel —Burton-On-Trent
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
IT&D Sr Business Analyst - Nottingham Factory
Reckitt —Nottingham
- Continuous improvement
- IT
- Manufacturing
- Employee assistance programme
- Life insurance
CX Performance Analyst
Boots —Nottingham
- Weekend availability
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
Clinical Business Analyst Team Leader
Sherwood Forest Hospitals NHS Foundation Trust —Arnold
- £49,387 - £56,515 a year
- Full-time
- Management
- Organisational skills
- Communication skills
16h
Bug Bounty Analyst
Global Payments UK Ltd —Leicester
- Computer Science
- Bachelor's degree
- Communication skills
Quick apply
MBS Senior Data Quality Analyst
Metropolitan Police —Kilburn
- £45,986 - £48,995 a year
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
10d
Salesforce Developer
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Software troubleshooting
- Salesforce
- Communication skills
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply

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2nd Line Support Analyst

nurtur.group
Derby

Apply Now

Job details

Benefits

Free parking
Cycle to work scheme
Sick pay
On-site parking

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Mentoring junior staff
Ticket management
SQL querying
SQL
Mentoring
Computer skills
Customer interaction
Help desk

Full job description

nurtur is a diverse group of SaaS software brands focused on generating revenue, demonstrating ROI, utilising data to programmatically determine decisions, an industry leader in Insights and a champion of best practice and innovationwithin the sector. This enables our customers to automate manual processes and focus on their customers, which in turn increases their revenue and profitability.

Our Vision is to nurture, capitalise, and deliver return on investment for all users of our world class, data-driven ecosystem.

The opportunity

Responding to questions and queries escalated from the Customer Support Pods, or received through calls, emails and live chat, you will thrive on resolution; seeking out answers for our customers and ensuring they have all the information to move them forward with their query.

Our customers will feel fulfilled thanks to your positive and helpful demeanour, you will be a good judge of technical ability and adjust your responses accordingly.

You will enjoy collaborating with your colleagues, sharing information and mentoring Tier 1 Agents, escalating any outstanding queries in a timely manner, ensuring the customer is updated every step of the way.

Responsibilities

Deal with queries escalated from the Customer Support Pods and assist with incoming queries via call, email and live chat in a friendly and clear manner; escalating appropriately where required and ensuring all communication with our customers is clear and accurate at all times.
Provide training and mentoring to colleagues to support the Service Desks Shift Left Strategy
Troubleshoot and resolve any problems found, escalating unresolved issues to the relevant technical teams in a timely manner
Update all customers within set SLAs with a view to achieving good customer satisfaction ratings.
Liaise with our partners to gain resolution to tickets that require their input.
Provide technical training to customers and where required other members of team.
Make use of reports and live statistics to ensure Nurtur Techs systems are functioning correctly.
Make suggestions through the relevant process to enhance our product and our offering.
Achieving the KPIs set on a daily, weekly and monthly basis.

About you

Great communicator over the phone, email or our live chat platform, you are able to clearly and accurately convey information, whilst able to adapt effectively to the requirement of your audience.
Fantastic understanding of customer service as one of our core values, you understand the importance of our customers and their requirements.
Tech savvy although the ability to code is desirable, it is not essential. However, you do need to know your way around tech and can quickly pick up new skills and learn your way around a new system or two. In this role, SQL querying is an essential part of daily life as a Support Analyst, with any understanding of HTML/CSS beneficial when problem solving.
Ability to work independently you are able to monitor your own to do list, actively ensuring you complete all your actions, while always on the lookout for the next customer request or anything urgent that may arise.
Team player whilst working independently, we are a team and need to work as one, meaning you are able to work with colleagues to buddy up on a problem, share information and share the workload.
Proactive worker making use of the daily generated reports, you are able to recognise and proactively resolve problems before they become an issue for our customers.
A Thirst for knowledge you will show a curiosity for how things work you will want to constantly develop your knowledge of Nurtur Techs Systems

This will be based out of our Brief Your Market office commercial building in Little Eaton which is a beautiful village on the outskirts of Derby. Its a great location with free on-site parking and plenty of local amenities.

Working hours are 9 am 5.30 pm Monday to Friday so youll have the weekends to relax and recharge.

Hybrid working will be available after probation period is passed.

The successful applicant will receive and have access too:

25 days holiday plus the 8 bank holidays
Perk box
Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.
Death in Service Cover
Company Sick Pay
Bike to Work scheme.

Apply Now

Refine Your Search

line support analyst jobs in derby, eng

2nd Line Support Analyst

Desktop Support Analyst - Derby

1st/2nd Line IT Support Analyst

Support Analyst

Business Analyst

Security Officer

Graduate Field Analyst (Audio Visual)

Desktop Support Analyst

Technical Services Analyst

Lab Technician - 12 month fixed term contract

Supply Chain Analyst

HR Data and Reporting Analyst

Digital Business Analyst

IT&D Sr Business Analyst - Nottingham Factory

CX Performance Analyst

Clinical Business Analyst Team Leader

Bug Bounty Analyst

MBS Senior Data Quality Analyst

Salesforce Developer

Senior TechOps Generalist

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