Business partner Work, Jobs in Derby (with Salaries)

Customer Service Executive
East Midlands Railway —Derby
- £31,802.79 a year
- Monday to Friday
- Computer literacy
- Travel
- Data entry
- Employee discount
1h
Business Development Manager
Pentagon Motor Group —Ilkeston
- Microsoft Outlook
- Word processing
- Computer literacy
Quick apply
Club DCFC Sales Administrator
Derby County Football Club —Derby
- Full-time
- Microsoft Powerpoint
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
5d
Junior HR Business Partner
Cooper Parry —Derby
- Full-time
- Continuous improvement
- Training & development
Enquiries and Call Centre Assistant
University of Derby —Kedleston
- £28,807.00 - £34,643.75 a year
- Weekend availability
- CRM software
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee assistance programme
7h
Administrator
Balfour Beatty —Derby
- Hybrid work
- Organisational skills
- Annual leave
DDSCP Policy Officer - Families First
Derby City Council —Derby
- £46,142 - £49,282 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Mortgage Broker - Partner Advisor
The Mortgage Experts —Derby
- £60,000 - £100,000 a year
- Remote
- CRM software
Quick apply
Client Relationship & Business Development Manager - Design and build
CRS Interiors —Ashby-De-La-Zouch
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Microsoft Office
- In-person
Quick apply
HR Data and Reporting Analyst
The Progeny Group Limited —Nottingham
- Hybrid work
- Data analysis skills
- Analysis skills
Quick apply
Community Safety Officer
Derby City Council —Derby
- £37,280 - £39,862 a year
- Full-time
- Hybrid work
- Databases
- Communication skills
- Annual leave
- Employee assistance programme
2d
Dental Sales Representative
IQVIA —Derby
- Full-time
- Business development
- Communication skills
- Employee discount
- Gym membership
Team Leader
Reed In Partnership —Derby
- £33,750 - £41,000 a year
- Full-time
- Continuous improvement
- Training & development
- Annual leave
- Flexible schedule
HR Business Partner
CEVALogistics —Ashby-De-La-Zouch
- Full-time
- Annual leave
- Employee discount
Finance Business Partner
Sciensus —Burton-On-Trent
- Hybrid work
- Communication skills
- Analytics
- Annual leave
- Employee discount
Quick apply
Finance Business Partner
Flying High Trust —Nottingham
- £39,152 - £44,075 a year
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Customer Service Advisor
Derby City Council —Derby
- £26,403 - £27,254 a year
- Full-time
- Hybrid work
- Data entry
- Front desk
- Annual leave
- Employee assistance programme
12d
Finance Business Partner
Autajon Packaging Simply Cartons —Nottingham
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- English
- Sick pay
Quick apply
Administration Assistant
Flint Bishop —Derby
- Full-time
- CRM software
- Writing skills
- Data entry
- Employee discount
Quick apply

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Customer Service Executive

East Midlands Railway -
Derby

Apply Now

Job details

Fixed term contract
£31,802.79 a year
1 hour ago

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Complaint handling
Data entry
Organisational skills
Customer interaction
Communication skills

Full job description

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Contact Centre team make a crucial contribution to this.

Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We're pleased to offer an exciting 9-month secondments within our Customer Contact Centre as a Customer Service Executive.

Working as part of a friendly and supportive team, you'll play a key role in delivering outstanding customer service, resolving customer enquiries and helping to create positive experiences for our customers.

What you'll be doing

As a Customer Service Executive, you will:
Handle customer complaints and enquiries with empathy, professionalism and care.
Support customers with lost property enquiries and Passenger Assist requests.
Communicate with customers via telephone, email, webforms and written correspondence.
Provide direct customer support across a variety of communication channels.
Use a range of internal systems, including complaints handling, Lost Property, Passenger Assist and STAR retail systems.
Produce high-quality written responses tailored to individual customer needs.
Work collaboratively with colleagues across the business to resolve customer issues.
Deliver excellent customer service while meeting quality and performance standards.

About you

We're looking for someone who is passionate about delivering excellent customer service and enjoys helping people.

You'll have:
Excellent written and verbal communication skills.
A calm, patient and empathetic approach, particularly when handling challenging customer situations.
The confidence to make balanced decisions and communicate outcomes professionally.
Strong organisational skills with the ability to prioritise a busy workload.
Excellent attention to detail and accuracy.
Confidence using IT systems and learning new processes.
A proactive, flexible approach and the ability to work collaboratively within a team.

Previous customer service experience would be advantageous, although full training will be provided.

Working pattern

This role operates Monday to Friday between 08:00 and 19:00.

The position is hybrid, with initial training delivered in the office before moving to a blend of office and home working.

We’re looking for someone who thrives in a team environment and takes pride in delivering great customer service. You’ll need to be proactive, flexible, and able to manage a busy workload, including handling a high volume of phone calls and written correspondence. Attention to detail and accuracy are also important, particularly when it comes to inputting data and using various systems.

Ideally, you’ll have previous experience in a customer service setting and be comfortable using IT systems and common software packages. A confident telephone manner and strong writing skills will help you communicate clearly and professionally with our customers. Flexibility around working hours is also key, as the role operates Monday to Friday between 08:00 and 19:00.

Full training will be provided, including on all internal systems and processes. This role is hybrid, with initial training delivered in the office before transitioning to a combination of office-based and home working.

As well as a competitive salary, we’ll also offer you:
Excellent Railway Pension scheme
Free travel on East Midlands Railway and Train Operating Companies under Abellio
Friends and Family discounted Tickets on the EMR Network
75% discount on National Travel (inc partner and dependants)
Various training opportunities
…and many more!

We operate a blind screening process at EMR, therefore we kindly ask that remove your personal details from your CV before you upload it. (This includes, your name, age, gender, DOB, address and contact details)

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

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We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.

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business partner jobs in derby

Customer Service Executive

Business Development Manager

Club DCFC Sales Administrator

Junior HR Business Partner

Enquiries and Call Centre Assistant

Administrator

DDSCP Policy Officer - Families First

Global Senior Manager, Customer Happiness (1 year contract)

Mortgage Broker - Partner Advisor

Client Relationship & Business Development Manager - Design and build

HR Data and Reporting Analyst

Community Safety Officer

Dental Sales Representative

Team Leader

HR Business Partner

Finance Business Partner

Finance Business Partner

Customer Service Advisor

Finance Business Partner

Administration Assistant

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