Contract analyst Work, Jobs in Derby (with Salaries)

First Line Analyst 3
Computacenter —Derby
- 12 hour shift
- Customer service
- Project management
- Presentation skills
6d
Regulatory Reporting Analyst
TheNottingham —Nottingham
- Up to £40,000 a year
- Hybrid work
- Microsoft Excel
- SQL
- IT
14d
HR Data and Reporting Analyst
The Progeny Group Limited —Nottingham
- Hybrid work
- Microsoft Excel
- Analysis skills
- Continuous improvement
Quick apply
Commercial Analyst
NHS Supply Chain —Nottingham
- £37,502 - £41,669 a year
- Hybrid work
- Patient care
- Employee assistance programme
- Life insurance
7d
Data Analyst
Cromwell Group —Leicester
- Full-time
- Data analysis skills
- SQL
- Power tools
- Annual leave
- Sick pay
Tech Operations Analyst
TheNottingham —Nottingham
- £30,000 - £36,000 a year
- Hybrid work
- Azure
- Scripting
- IT
Business Analyst
Network Plus —Alfreton
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Agile
Quick apply
3d
Business Partner Analytics - Technical Analyst
Aldi —Atherstone
- £55,125 - £63,500 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Sick pay
SHE Advisor
SC Johnson Professional —Denby
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
Integration Analyst
Trelleborg Medical Solutions —Leicester
- Hybrid work
- Computer Science
- Customer service
- Java
9d
Campaign Analyst
Boots —Nottingham
- Full-time
- Social media management
- Analysis skills
- IT
- Employee assistance programme
- Employee discount
Commercial Analyst
Capital One UK —Nottingham
- Full-time
- Hybrid work
- SQL
- Maths
- Marketing
Men's Performance Analyst
The Football Association —St George's Park
- Full-time
- Hybrid work
- Doctoral degree
- English
- Master's degree
- Annual leave
10d
Brand Protection Analyst / Cyber-investigator
Potter Clarkson —Nottingham
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Quick apply
Digital Business Analyst
Cromwell Group —Leicester
- Full-time
- Hybrid work
- Sales
- Merchandising
- Data analysis skills
First Team Set Piece Analyst
Leicester City Football Club Ltd. —Loughborough
- Full-time
- Master's degree
- Bachelor's degree
- Organisational skills
- Free parking
- Annual leave
7d
First Team Performance Analyst
Leicester City Football Club Ltd. —Loughborough
- Full-time
- Data analysis skills
- Master's degree
- Bachelor's degree
- Free parking
- Annual leave
7d
Housing Asset Data Analyst
Avalon —Swadlincote
- £18 - £20 an hour
- Temporary
- Data analysis skills
Job Evaluation Analyst
Civic Recruitment Limited —West Bridgford
- Analysis skills
- Human resources
- Organisational skills
Quick apply
6d
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills

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First Line Analyst 3

Computacenter -
Derby

Apply Now

Job details

Full-time
6 days ago

Qualifications

Customer service
Technical support
Project management
Presentation skills
Contracts
IT
VPN

Full job description

Location: UK - Cust Site - Derby | Job-ID: 219498 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Hours - 37.5 (per week)

Hybrid - 3-5 days a week in the office (Derby)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

contract analyst jobs in derby

First Line Analyst 3

Regulatory Reporting Analyst

HR Data and Reporting Analyst

Commercial Analyst

Data Analyst

Tech Operations Analyst

Business Analyst

Business Partner Analytics - Technical Analyst

SHE Advisor

Integration Analyst

Campaign Analyst

Commercial Analyst

Men's Performance Analyst

Brand Protection Analyst / Cyber-investigator

Digital Business Analyst

First Team Set Piece Analyst

First Team Performance Analyst

Housing Asset Data Analyst

Job Evaluation Analyst

Second Line Analyst

I want to receive the latest job alerts for contract analyst in derby

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