About Castle & Cove
Castle & Cove is a premium bar and coffee bar by day and a vibrant late-night cocktail and entertainment venue by night. We pride ourselves on serving exceptional specialty coffee, expertly crafted cocktails, and delivering memorable customer experiences in a stylish, energetic atmosphere.
We are looking for an experienced, passionate, and hands-on General Manager to lead our team, drive sales, and establish Castle & Cove as the destination venue for both coffee lovers and nightlife enthusiasts.
Key Responsibilities
- Lead the day-to-day operations of the venue, ensuring exceptional customer service at all times.
- Recruit, train, motivate, and manage a high-performing team across coffee, bar, and floor operations.
- Create a positive workplace culture focused on teamwork, professionalism, and accountability.
- Oversee specialty coffee standards, ensuring consistency in quality, presentation, and customer experience.
- Maintain high standards in cocktail preparation, bar service, and late-night operations.
- Develop and implement marketing campaigns and social media advertising strategies to increase footfall, brand awareness, and sales.
- Manage the venue's social media presence, including promotions, events, and customer engagement.
- Monitor sales performance and identify opportunities to grow revenue.
- Control labour costs, stock management, ordering, wastage, and budgets.
- Ensure compliance with licensing laws, health & safety regulations, and food hygiene standards.
- Resolve customer feedback professionally and maintain outstanding online reviews.
- Work closely with ownership to develop new ideas, promotions, and business growth strategies.
Essential Requirements
- Minimum 2 years' experience in a General Manager or senior management role within hospitality.
- Strong background in both specialty coffee and premium cocktail service.
- Proven experience managing busy cafés, bars, or hospitality venues.
- Demonstrated success managing and developing teams.
- Experience creating and managing social media advertising campaigns across Instagram, Facebook, and TikTok.
- Commercial awareness with a strong understanding of sales, profitability, and cost control.
- Excellent leadership, communication, and organisational skills.
- Ability to thrive in a fast-paced environment while maintaining exceptional service standards.
- Flexible to work evenings, weekends, and late-night shifts.
Desirable Skills
- Barista training or specialty coffee certification.
- Cocktail qualifications or mixology experience.
- Experience with entertainment venues, events, or nightclub operations.
- Personal Licence Holder (or willingness to obtain one).
- Knowledge of POS systems, stock control software, and rota management.
What We Offer
- Competitive salary based on experience.
- Performance-related bonus opportunities.
- Opportunity to shape and grow an exciting hospitality brand.
- Creative freedom to develop events, promotions, and marketing campaigns.
- Staff discounts and incentives.
- Ongoing training and professional development.
- Career progression within a growing business.
If you're passionate about exceptional coffee, world-class cocktails, hospitality, and creating unforgettable guest experiences, we'd love to hear from you.
Pay: £28,000.00-£40,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
Experience:
- Management: 2 years (required)
- Barista: 3 years (preferred)
Work Location: In person
