Network engineers Work, Jobs in Desborough, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Onsite Desktop Service Engineer
Xeretec Office Systems Ltd —Leicester
- £30,000 a year
- Weekend availability
- Maintenance
- Continuous improvement
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
2d
Fatigue and Damage Tolerance Engineer (Delegated Signatory)
Airbus Operations Limited —Broughton
- Full-time
- Hybrid work
- Engineering
- Travel
- Leadership
- Free parking
IT Engineer (MSP)
Mark1 IT Solutions Ltd —Melton Mowbray
- £36,000 - £40,000 a year
- Weekend availability
- Travel
- In-person
- Up to 25% travel
- Free parking
- Paid training
Quick apply
9d
Group Junior Network Engineer
Topps Tiles —Leicester
- Continuous improvement
- Travel
- Training & development
- Free parking
- Employee discount
Security Pen Tester
NEXT —Leicester
- £42,800 - £51,200 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
Data Analyst
Cromwell —Leicester
- Full-time
- Time management
- Analytics
- Annual leave
- Sick pay
2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Training & development
- Communication skills
- Annual leave
Quick apply
1d
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
3rd Line Build & Support Engineer
Weetabix —Burton Latimer
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Annual leave
Quick apply
IT Project Engineer
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
Senior Network Engineer
GXO Logistics —Northampton
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
11d
Graduate Highways Development Management Engineer
West Northamptonshire Council —Northampton
- £31,324 - £33,017 a year
- Engineering
- Communication skills
9d
Senior IT Infrastructure & Cloud Consultant
HBP Group —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
Quick apply
Graduate Bridge Engineer - Northampton - 2026
Stantec —Northampton
- Hybrid work
- Civil engineering
- Engineering
- Bachelor's degree
Administrator Deskside Services
HCLTech —Northampton
- £30,000 - £35,000 a year
- Rotating shift
- Computer Science
- Customer service
- In-person
Quick apply
Graduate Civil Engineer - Infrastructure - Northampton - 2026
Stantec —Northampton
- Hybrid work
- Civil engineering
- Engineering
- Bachelor's degree
Applications Engineer - Biological treatment systems
Xylem —Rugby
- Full-time
- Communication skills
IT SOC Engineer
Nationwide Platforms —Lutterworth
- Full-time
- Analysis skills
- Annual leave
- Employee discount
Quick apply
3d

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Help Desk Engineer

PCS Business Systems -
Kettering

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
MCP
Incident queue management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Time management
Help desk
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

Name

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Refine Your Search

network engineers jobs in desborough, nth

Help Desk Engineer

Onsite Desktop Service Engineer

Fatigue and Damage Tolerance Engineer (Delegated Signatory)

IT Engineer (MSP)

Group Junior Network Engineer

Security Pen Tester

Data Analyst

2nd Line Engineer

2nd Line Support Technician

Senior IT Support Engineer

3rd Line Build & Support Engineer

IT Project Engineer

Senior Network Engineer

Graduate Highways Development Management Engineer

Senior IT Infrastructure & Cloud Consultant

Graduate Bridge Engineer - Northampton - 2026

Administrator Deskside Services

Graduate Civil Engineer - Infrastructure - Northampton - 2026

Applications Engineer - Biological treatment systems

IT SOC Engineer

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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