Senior customer service representative Work, Jobs in Desborough, Nth (with Salaries)

International Recruitment and Enquiries Assistant - Temp cover
Unitemps, The University of Northampton —Northampton
- £13.45 an hour
- Temporary
- CRM software
- Marketing
- Computer literacy
Quick apply
11d
Repairs Executive
Hometree (Cover) - Customer Operations —Peterborough
- £26,000 a year
- Weekend availability
- In-person
- Employee discount
Quick apply
Senior Customer Service Rep Aftermarket
Doosan Bobcat EMEA (UK) —Northampton
- English
- Continuous improvement
- No degree
- Employee assistance programme
Women in Field Sales: Venue Sales Rep
Octopus Energy Group —Leicester
- Full-time
- Customer service
Quick apply
Sales Development Representative - Digital Commerce
Columbus United Kingdom —Leicester
- Hybrid work
- Business development
- Travel
- Annual leave
- Work from home
Quick apply
Senior Tender Manager
DSV —Northampton
- Full-time
- CRM software
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee discount
Sales Manager - Germany
FMH Conveyors —Corby
- £45,000 - £55,000 a year
- CRM software
- Engineering
- English
Quick apply
Analyst, Contract Logistics
DSV —Northampton
- Full-time
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee discount
Senior Project Manager
Gallifordtry —Leicester
- Full-time
- Management
- Construction experience
- Budgeting
- Employee assistance programme
- Employee discount
Mobile Fabric Engineer
JIK-Integral UK Limited —Belgrave
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
Quick apply

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International Recruitment and Enquiries Assistant - Temp cover

Unitemps, The University of Northampton -
Northampton

Quick apply

Job details

Temporary | Full-time
£13.45 an hour
11 days ago

Benefits

On-site parking

Qualifications

Live chat
Content quality assurance review
CRM software
Customer service call handling
Inbound customer enquiry call handling
Marketing
Computer literacy
Stakeholder liaison
UK GDPR
Internal department liaison
Microsoft Office Suite
Social media platforms
Market research
Content marketing
Data entry
Computer skills
Customer interaction
Networking
Communication skills
A Level
Copywriting

Full job description

The purpose of this role is to provide administrative support to Global Engagement staff and to act as the first point of contact for enquiries from international and EU students and applicants. This would incorporate:

Providing accurate and detailed information to prospective students by phone, online and in person.

Expert advice on every part of the University from course information through to admissions processes.

Administrative support to the Global Engagement team including organising freight, agent administration and assisting with the creation of marketing collateral and social media interaction aimed at international students.

Duties and responsibilities

Act as first point of contact for all international enquirers via email, phone, instant chat, social media messages and face to face. Working as part of a team, receive, prioritise and fulfil enquiries to ensure a high level of customer service is delivered at all times.

Work in a customer focused and professional way with all internal and external stakeholders, providing assistance and guidance to colleagues and external partners.

Maintain accurate and comprehensive knowledge regarding the products and services offered by the University of Northampton.

Provide administrative support to a team of Global Engagement Officers, assisting with agent administration, marketing, market research and freight requirements.

Receive and process commission claims from the University’s international representatives, working closely with Finance to ensure accuracy, consistency and timeliness.

Organise and maintain storage and distribution of the Global Engagement teams printed materials and ensure good value storage and timely distribution as required by the team. Operate, input and maintain an accurate database of customer enquiries on the CRM system ensuring all information is accurate, up to date and stored securely in line with GDPR legislation.

Build internal networks and liaise with faculties and departments across the University, particularly student administration services, in order to ensure an accurate and consistent service to enquirers.

Work closely with the social media team to create demographic appropriate content for the University’s social media channels that actively drives enquiry generation and recruitment.

Adhere to the University’s social media guidelines to ensure consistency of message and tone of voice throughout the University’s social media activity.

In conjunction with the Global Engagement Officers, produce marketing collateral using the University template system. The post holder will need to be able to write original copy, and also look critically at existing content, making appropriate changes as required to improve content in line with the University branding.

Work adaptably and flexibly in meeting changing needs and priorities.

To maintain and uphold brand guidelines in all marketing activity.

In conjunction with colleagues, ensure that marketing materials, social media content and responses to enquiries comply with advertising standards, accessibility legislation, data protection, freedom of information, disability discrimination and any other relevant guidelines, policies and legislation.

Deliver own work and work of any informal project team to established quality standards.

Skills and experience

Educated to A-Level standard or equivalent, or possessing relevant demonstrable experience in marketing to a high standard

Educated to degree level

Ecellent communication skills with an excellent customer service focus Essential

Ability to build and maintain relationships with University staff and other stakeholders

Confidence in dealing with a variety of issues and queries. Ability to use initiative and judgement in resolving queries independently or when to refer to a senior colleague

Knowledge of the higher education sector, particularly the experiences of international students

Proficient in IT skills including all Microsoft applications

Knowledge of the effective use of social networking media in a professional environment

Experience of customer relationship management systems such as Microsoft Dynamics

A flexible and adaptable approach to work to ensure tasks are completed as required, and ability to prioritise a busy workload

Excellent attention to detail and accuracy standards

Ability to work effectively both independently and as part of a team

Ability to adapt to organisational change

Ability to adapt to technological advances in the workplace

Integrity and professionalism, demonstrating a commitment to ethical standards, confidentiality, and the University’s values of inclusivity, trust, sustainability and aspiration

Location
Northampton

Additional information
Please note this is a temporary role for 6 weeks in the first instance.

Pay: £13.45 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior customer service representative jobs in desborough, nth

International Recruitment and Enquiries Assistant - Temp cover

Repairs Executive

Senior Customer Service Rep Aftermarket

Women in Field Sales: Venue Sales Rep

Sales Development Representative - Digital Commerce

Senior Tender Manager

Sales Manager - Germany

Analyst, Contract Logistics

Senior Project Manager

Mobile Fabric Engineer

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