Senior administrator Work, Jobs in Didcot, Oxf (with Salaries)

Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Senior Course Administrator
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Business
- Annual leave
14d
Senior Graduate Admissions Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- Customer service
- University
- IT
- Annual leave
Head of Property
Oak Furnitureland —Swindon
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Employee assistance programme
Deputy Team Manager - Assertive Outreach
Oxford Health NHS Foundation Trust —Oxford
- £49,387 - £56,515 a year
- Full-time
- Care plans
- Annual leave
- Employee assistance programme
7d
Academic Administration Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Management
- English
- Administrative experience
11d
Senior Cybersecurity Forensic Administrator
Enghouse —Reading
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Senior Academic Administrator
University of Oxford TSS —Oxford
- £20.77 an hour
- Temporary
- Supervising experience
- University
- School
4d
PA and Project Administrator
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Full-time
- Microsoft Word
- Oracle
- Administrative experience
- Annual leave
1d
Senior Administrator
CPM UK —Stokenchurch
- £27,500 a year
- Full-time
- Hybrid work
- Employee discount
Quick apply
4d
Junior Continuous Improvement Consultant
Zurich Insurance —Swindon
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Flexible schedule
Senior Contracts Officer
Swindon Borough Council —Swindon
- £36,363 a year
- Full-time
- English
- Analysis skills
- No degree
Quick apply
13d
Fleet Administrator
Gravity Media —Chalgrove
- £24,800 - £30,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
- Life insurance
- Referral programme
Quick apply
5d
Deputy Head of UK Operations
Telemedicine Clinic —Reading
- Full-time
- Management
- English
- Travel
11d
Sales Administrator - Client Experience
Bidwells —Oxford
- Full-time
- Microsoft Powerpoint
- Sales
- Administrative experience
- Employee discount
Senior Pensions Administrator (Insurance)
XPS Pensions Group —Reading
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Employee discount
- Referral programme
Senior Pension Administrator
First Actuarial —Basingstoke
- Hybrid work
- Microsoft Excel
- Communication skills
- Employee stock purchase plan
- Life insurance
Senior Administrator, Insolvency & Restructuring
K3 Advisory Group —Maidenhead
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £48,000 a year
- Customer service
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
11d
Senior Analyst, UK Payroll & Benefits
Immunocore —Oxford
- Microsoft Excel
- Human resources
- Time management

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Senior Customer Relationship Administrator

Crowcon Detection Instruments Limited -
Abingdon

Quick apply

Job details

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Life insurance
Car scheme

Qualifications

CRM software
Leadership
Communication skills
Time management

Full job description

Help grow a safer, cleaner, healthier future for everyone, every day.

As a member of the Customer Relationship Team, you will provide exceptional support to customers as the first escalation point while supporting the manager running the team. Assisting with managerial responsibilities particularly during the Managers absence. This role involves operation oversight working with the manger to ensure smooth day to day running of the customer relationship team, ensuring high levels of service and efficiency, and acting as the point of escalation for complex customer issues. The role will involve covering the Managers role when necessary, maintaining leadership and ensuring business continuity.

The team is made up as follows:

Communication with customers via email and telephone.
Process and follow up customer orders and quotes to achieve KPI results.
Resolving customer queries and complaints.
Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations.
Generate and review reports.
Consistently searching for innovative ideas for improvement to processes.
Regular feedback to the manager so that she is aware of any performance issues.

You will:

Assist the Manager with monitoring performance ensuring the team meets KPI’s and delivers exceptional customer service.
Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries.
Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources.
Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to ensure high standards of service
Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency.
Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions.
Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction.
Create and maintain written procedures in line with our processes.
Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment.

Your skills & experience

A proven track record in a senior customer facing team role, with experience in management cover conditions.
Strong communication, leadership, and problem-solving skills
Ability to manage and motivate a team in a fast-paced environment
Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally.
Knowledge of customer relationship processes (including KPI’s and performance metrics)
Strong organisational and time-management skills.
Ability to step into managerial duties and handle team and operational responsibilities.
Familiarity with CRM systems, Microsoft packages and ERP is preferred.

About you

You inspire with your passion and values
You are culturally sensitive
You are a collaborative team player
You are straightforward and have no interest in politics
You believe in developing future leaders in the business
You are curious and disrupt the status quo
You turn complex problems into simple issues

Company benefits:

Generous company pension (up to 10.5% matched on a sliding scale)
Hybrid working
Company shares
Health cashplan (Medicash)
Eyecare scheme (with Specsavers)
Corporate life insurance
25 days holiday
Your birthday off (after 1 year of service)
3 days holiday purchase
14 weeks paid maternity, paternity, adoption leave
Cycle to work scheme
Subsidised annual bus pass
Annual train ticket payment scheme
Employee assistance programme
Learning and development opportunities
Free parking and subsidised EV charging points
Salary sacrifice car leasing

Don’t have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.

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#Crowcon

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Refine Your Search

senior administrator jobs in didcot, oxf

Senior Customer Relationship Administrator

Senior Course Administrator

Senior Graduate Admissions Manager

Head of Property

Deputy Team Manager - Assertive Outreach

Academic Administration Manager

Senior Cybersecurity Forensic Administrator

Senior Academic Administrator

PA and Project Administrator

Senior Administrator

Junior Continuous Improvement Consultant

Senior Contracts Officer

Fleet Administrator

Deputy Head of UK Operations

Sales Administrator - Client Experience

Senior Pensions Administrator (Insurance)

Senior Pension Administrator

Senior Administrator, Insolvency & Restructuring

Specialist IT Services and Support II

Senior Analyst, UK Payroll & Benefits

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