Salary Up To : £30,000 per annum
(depending on experience & qualifications)
Location: Bury Saint Edmunds
You will lead, coach, and direct a dedicated team of administrators. You will be responsible for setting clear performance goals, maintaining WIP data accuracy, managing software migrations, and delivering the high-level reporting needed for our executive team and Account Managers to make informed decisions.
This is a dynamic, people-first role that combines day-to-day team management with process optimisation and active customer support.
What You’ll Do
Direct daily admin workloads, mentor staff, and foster a high-performing team environment.
Track weekly WIP data to generate accurate performance reports for leadership and Account Managers.
Oversee contract registers and sales/operations planning (via Quotient) for clear account visibility.
Support and help lead internal software transitions (including Collabit).
Collate data, reports, and documentation to prepare Account Managers for monthly progress meetings.
Resolve incoming queries from customers and field technicians, raising additional work orders as needed.
What We’re Looking For
- Experience in a customer support management or administration team lead role (Essential).
Advanced IT skills with a strong aptitude for working with data, handling WIP reports, and navigating CRM/ERP systems.
Excellent written/verbal communication skills and data accuracy.
Ability to remain calm, structured, and effective under pressure.
Why Work for HSL?
- Full training and clear career development pathways
- Opportunities to gain industry-recognised qualifications
- 25 days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
About Us
HSL Compliance is a leading risk and compliance specialist, helping businesses meet health, safety, and environmental regulations. We offer expert services in water safety, hazardous materials, fire safety, and more, ensuring compliance and protecting people.
As an Account Coordinator at HSL, you will be integral to our operations, supporting service delivery while ensuring customer satisfaction and internal efficiency. We’re a people-focused company that offers career development opportunities and fosters a dynamic, supportive work environment.
In this role, you’ll collaborate with both colleagues and customers to ensure processes align with their needs. As part of the Operations team, you’ll help foster a workplace culture of teamwork, growth, and support—contributing to a positive and efficient working environment for all.
Ready to Apply?
If you’re reliable, motivated, and looking for a role with variety, stability and progression, we’d love to hear from you.
Apply online today with your latest CV.
