Engineer renewable energy Work, Jobs in Donnington, Gls (with Salaries)

Contact Centre Dispatcher
National Grid Electricity Distribution —Donnington
- £45,492 a year
- Weekend availability
- Free parking
- Annual leave
Quick apply
4d
Site Manager
Correct Contract Services Ltd —Banbury
- £42,500 - £47,500 a year
- Management
- Continuous improvement
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
Programme Quality Engineer - Motorsport
Fortescue —Kidlington
- Engineering
- Continuous improvement
- Communication skills
- Employee assistance programme
2nd Line Infrastructure Support Engineer
fasthosts —Gloucester
- From £33,000 a year
- 12 hour shift
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Power Systems Engineer (Energy) - Bicester
ENGIE —Oxford
- Hybrid work
- Engineering
- Presentation skills
- Bachelor's degree
- Annual leave
Product Owner
Ecotricity —Stroud
- £40,000 - £50,000 a year
- Hybrid work
- Continuous improvement
- Organisational skills
- Agile
- Employee discount
Civil Engineer
Noriker Power Ltd —Cheltenham
- £45,000 - £60,000 a year
- Full-time
- Civil engineering
- Engineering
- Bachelor's degree
Quick apply
5d
Power Systems Engineer (Energy) - Bicester
Tractebel —Oxford
- Full-time
- Hybrid work
- Engineering
- Presentation skills
- Bachelor's degree
- Annual leave
Technical Copywriter
Essentra —Kidlington
- Hybrid work
- Marketing
- Communication skills
- Annual leave
- Employee assistance programme
Senior Project Manager
Cognite - AI for Industry —Oxford
- Remote
- Computer Science
- PMP
- Engineering
Quick apply
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Computer Science
- No degree
Senior Engineer
Ecotricity —Stroud
- £70,000 a year
- Hybrid work
- Master's degree
- AWS
- AI
- Employee discount
10d
Senior Engineer - Motorsport Analysis
Fortescue —Kidlington
- Analysis skills
- Machine learning
- Travel
- Employee assistance programme
Gas Service and Repair Engineer
PH Jones —Cheltenham
- £33,640.84 a year
- Full-time
- Customer service
- Maintenance
- In-person
- Employee discount
- Sick pay
Solar PV Electrician
Eco2Solar —Oxford
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Maintenance
- Travel
- Annual leave
Gas Install Engineer
Sureserve —Oxford
- £40,000 - £45,000 a year
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Gas Install Engineer
Aaron Services —Oxford
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme

Other jobs to consider

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Contact Centre Dispatcher
National Grid Electricity Distribution —Donnington
The role also involves receiving and handling telephone enquiries from customers and the emergency services, while liaising closely with the Contact Centre,…
£45,492 a year
Quick apply
4d
Product Owner
Ecotricity —Stroud
Communicate progress, risks, opportunities and dependencies in a clear and outcome-focused manner. Proven delivery of successful digital products, platforms or…
£40,000 - £50,000 a year
Quick apply
4d

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Contact Centre Dispatcher

National Grid Electricity Distribution -
Donnington

Quick apply

Job details

£45,492 a year
4 days ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Private medical insurance
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
IIS
Dispatching
Dispatch experience

Full job description

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

An opportunity is available for Contact Centre Dispatcher based at Castle Donington. This is an office based role operating on a 3 cycle shift role which includes a combination of days, evenings, weekends and bank holidays.

The successful candidate will be accountable to the Dispatch Team Leaders and Team Manager for managing live faults and dispatching engineers, ensuring incidents are compliant at all times and that customer expectations are met. The role also involves receiving and handling telephone enquiries from customers and the emergency services, while liaising closely with the Contact Centre, Control and Operational teams.

Main Responsibilities

The main duties will involve enquiries relating to:

Creating, dispatching and updating incidents in agreed timeframes
Regularly updating incidents and providing customer updates
Responding to alarms
Escalating emergency or dangerous situations
Ensuring Priority Services customers are identified on incidents and liaise with contact centre and network services teams where required.
Taking customer no supply / fault calls
Assisting Operations teams with general enquiries
Receive and resolve telephone enquiries from the emergency services
Accurate fault reporting ensuring IIS compliance

The Ideal Candidate

Experience in a dispatch or call centre environment is essential, with dispatch experience highly desirable.
Excellent telephone manner, good keyboard skills and the ability to communicate effectively.
High levels of accuracy and attention to detail, as incident information is reportable to OFGEM and used to provide proactive customer updates.
Reliable and be able to work as part of a small team when on shift and you must be able to work using your own initiative.
Flexible and willing to work additional hours when required to support the team during weather events or system emergencies.
Strong problem-solving skills with the ability to make informed decisions in a fast-paced environment.
Knowledge of incident management or emergency response procedures is highly desirable

#LI-SH1

About The Company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
Annual Share Save plan
Contributory private healthcare scheme for you and your family
Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
Free on-site parking at all our main sites

Things you need to know

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. If you require additional support to complete your online application, please email [email protected]

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

We recommend you apply as soon as possible, as we may close the vacancy early should sufficient numbers of suitable applications be received.

Quick apply

Refine Your Search

engineer renewable energy jobs in donnington, gls

Contact Centre Dispatcher

Site Manager

Programme Quality Engineer - Motorsport

2nd Line Infrastructure Support Engineer

Power Systems Engineer (Energy) - Bicester

Product Owner

Civil Engineer

Power Systems Engineer (Energy) - Bicester

Technical Copywriter

Senior Project Manager

Infrastructure & Cloud Operations Engineer - 12 month FTC

Senior Engineer

Senior Engineer - Motorsport Analysis

Gas Service and Repair Engineer

Solar PV Electrician

Gas Install Engineer

Gas Install Engineer

Other jobs to consider

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