About the role
Ready to take the next step in your IT career and make a real impact every day?
Join Government Transformation Services as a Service Desk Shift Leader, where you'll coordinate the day to day operation of the IT Service Desk, support a team of Service Desk Analysts, and ensure colleagues across Government receive high quality IT support. Acting as the first point of escalation, you'll help keep services running smoothly while working with a wide range of customers, internal teams and third party suppliers.
This is an opportunity to build on your existing organisational, customer service and problem solving skills in a fast paced environment. Excellent organisational skills are essential as you'll manage competing priorities, contribute to continuous improvement, and help shape the way IT services are provided. Use your organisational skills and customer focused approach to maintain reliable IT services that support colleagues across Government every day. Apply today!
A workplace that invests in you
A competitive salary that increases each 12 months until you reach the salary maximum.
A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
A flexi-time scheme where you can accrue additional time worked to take time off in line with the relevant flexi-time scheme.
Enjoy a flexible hybrid schedule with a blend of remote work and in-office collaboration throughout the week.
Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
Ability to apply for an unpaid career break after 3 years’ service.
Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.
Working for the Isle of Man Public Service
We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.
We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.
Things to note
A basic police check is required for this post, the cost of which will be covered by the Isle of Man Government.
Please note a relocation package is not available for this role.
A provisional interview date has been scheduled for 10 September 2026.
Ready to apply?
We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at [email protected] (01624 686660) or [email protected] (01624 642408).
To get the best out of your application, read our article on the important essentials you need to know before applying.
Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online, please contact us on 01624 685000 or by email at [email protected].
