Typist Work, Jobs in Doxford, Eng (with Salaries)

Complaints Customer Service Advisor - Doxford
Angard Staffing —Doxford
- £13.93 an hour
- Temporary
- Word processing
- English
- Data entry
- Annual leave
6d

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Complaints Customer Service Advisor - Doxford
Angard Staffing —Doxford
Provide first-time solutions for customers via telephone and email. Excellent telephone manner and telephony experience. Pay Rate : £13.93 per hour.
£13.93 an hour
6d

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Complaints Customer Service Advisor - Doxford

Angard Staffing -
Doxford

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Job details

Temporary | Full-time
£13.93 an hour
6 days ago

Benefits

Annual leave

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Word processing
English
Email software
Complaint handling
Data entry
Customer interaction
Typing
Communication skills

Full job description

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About Us

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Doxford .

The Role

Job Details:

Role : Customer Service Advisor
Location : Royal Mail, Admiral House, 2 Admiral Way, Doxford, International Park, Sunderland, SR3 3XW
Start date : 14/09/2026 (later start dates also available - please enquire)
Pay Rate : £13.93 per hour
Contract : Temporary (12-week booking, with potential for extension)
Hours : Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday (Saturday work is essential, you will get a random day off in the week)

Mandatory Training Requirement: Successful completion of a mandatory three-week training programme is required. Individuals can only be signed off to undertake live calls once they have successfully completed training and demonstrated the required level of competence. No annual leave is permitted during the three-week training period. Applicants must maintain the required standards of attendance, performance and behaviour throughout their assignment.

Key Responsibilities

Provide first-time solutions for customers via telephone and email.
Handle consecutive phone calls and manage complaints effectively.

Required Skills/Experience

Passion for delivering great customer experiences.
Confidence in taking consecutive phone calls and handling complaints.
Ability to prioritize and manage workloads.
Flexible and adaptable to changing customer demands.
Enthusiastic and responsive.
Self-motivated, able to work independently or as part of a team.
Ability to work under pressure and meet deadlines.
Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.

Desirable Qualities

Proven record in a fast-paced customer service environment.
Quick, accurate typist with high attention to detail.
Ability to handle difficult complaints professionally and with resilience.
Excellent telephone manner and telephony experience.
Proficient in email, spreadsheet, and word processing software.
Creative problem solver with a focus on resolution.

Work Environment

Inclusive and friendly atmosphere.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?

Apply Now

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