Housing needs and policy manager Work, Jobs in Drayton, Ham (with Salaries)

Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Resident Liaison Officer - Social Housing
Aaron Services —Havant
- £27,976 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Team Leader - Customer-Centric Ways of Working and Collaboration
Southampton City Council —Southampton
- £47,181 - £51,357 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
13d
Deputy Manager
Anchor —Southampton
- £40,500 a year
- Management
- Employee discount
Principal Specialist - Performance, Insight & Improvement
Southampton City Council —Southampton
- £52,413 - £58,865 a year
- Full-time
- Employee assistance programme
- Employee discount
11d
Trainee Revenues and Benefits Officer (Full Time)
Isle of Wight Council —Ryde
- £25,185 - £28,142 a year
- Full-time
- Remote
- Word processing
- Communication skills
- Annual leave
- Employee discount
11d
Trainee Revenues and Benefits Officer (Part Time)
Isle of Wight Council —Ryde
- £25,185 - £28,142 a year
- Part-time
- Remote
- Word processing
- Communication skills
- Annual leave
- Employee discount
11d
Senior Estates Surveyor - Development
Isle of Wight Council —Newport
- £47,108 - £49,501 a year
- Full-time
- Annual leave
- Employee discount
Procurement Officer
Isle of Wight Council —Newport
- £37,955 - £40,787 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Receptionist
Anchor —Southampton
- £13.45 an hour
- Computer literacy
- Front desk
- Computer skills
- Employee discount
Consultant in Occupational Health
Hampshire Hospitals NHS Foundation Trust —Winchester
- Part-time
- Business development
- Case management
- Patient care
9d
Senior Practitoner
Advance Housing and Support Ltd —Portsmouth
- £29,769.39 a year
- Weekend availability
- Management
- Computer skills
- Training & development
- Annual leave
- Employee assistance programme
Under-Graduate Support Worker x2
Isle of Wight Council —Newport
- £25,584 - £25,989 a year
- Part-time
- Travel
- Annual leave
- Employee discount
Female Community Support Worker
Whitmore Vale Housing Association Ltd —Hindhead
- £13.10 an hour
- Part-time
- In-person
- Work from home
- Employee assistance programme
Quick apply
Housekeeper (Bank)
Anchor —Eastleigh
- £13.45 an hour
- Cleaning
- Time management
- Employee discount
Housekeeper
Anchor —Southampton
- £13.45 an hour
- Cleaning
- Time management
- Employee discount
9d
Community Support Worker
Whitmore Vale Housing Association Ltd —Hindhead
- £13.10 an hour
- Part-time
- In-person
- Work from home
- Employee assistance programme
Quick apply
Bank Housekeeper
Brendoncare Foundation —Alton
- £12.85 an hour
- Nursing home
- No experience needed
- Free parking
- Employee assistance programme
Quick apply
9d

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Resident Liaison Officer - Social Housing
Sureserve —Havant
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers…
£27,976 a year
Quick apply
2d
Resident Liaison Officer - Social Housing
Aaron Services —Havant
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers…
£27,976 a year
2d

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Resident Liaison Officer - Social Housing

Sureserve -
Havant

Quick apply

Job details

£27,976 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service call handling
Stakeholder liaison
Administrative support experience
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Havant office.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress

Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

housing needs and policy manager jobs in drayton, ham

Resident Liaison Officer - Social Housing

Resident Liaison Officer - Social Housing

Team Leader - Customer-Centric Ways of Working and Collaboration

Deputy Manager

Principal Specialist - Performance, Insight & Improvement

Trainee Revenues and Benefits Officer (Full Time)

Trainee Revenues and Benefits Officer (Part Time)

Senior Estates Surveyor - Development

Procurement Officer

Receptionist

Consultant in Occupational Health

Senior Practitoner

Under-Graduate Support Worker x2

Female Community Support Worker

Housekeeper (Bank)

Housekeeper

Community Support Worker

Bank Housekeeper

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