Customer service specialist uk Work, Jobs in Droitwich, Wor (with Salaries)

Customer Service Manager
AmTrust International —Bishops Cleeve
- £45,000 - £60,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Employee assistance programme
- Life insurance
7d
Retail Sales Assistant
Midlands Air Ambulance Charity —Worcester
- £12.71 an hour
- Part-time
- Microsoft Office
- Supervising experience
- IT
- Store discount
- Health & wellbeing programme
Quick apply
Customer Contact Specialist
Listers —Worcester
- Up to £32,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee discount
Event Steward / SIA
Stambridge Group Ltd —Sutton Coldfield
- £12.71 - £13.10 an hour
- In-person
- Guest services
- Leadership
Quick apply
Customer Relations Officer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Writing skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Field Support Specialist
FOODHUB —Birmingham
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
5d
Site Manager
Slicker Recycling —Stourport-on-Severn
- £50,000 a year
- Full-time
- Management
- Laboratory experience
- Supervising experience
- Employee discount
Quick apply
Fleet Delivery Specialist
Volvo Group —Warwick
- Hybrid work
- Microsoft Excel
- Travel
- IT
- Employee assistance programme
- Employee discount
Pensions Customer Services Executive
NFP Corp —Bromsgrove
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Annual leave
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
Vehicle Booking Agent
Davies —Solihull
- Full-time
- Remote
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Sales Assistant - UNIQLO Bullring
UNIQLO —Birmingham
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Computer literacy
- Salesforce
- Data entry
- Employee assistance programme
- Sick pay
Quick apply
11d
Sales Assistant
TGJones —Bromsgrove
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
Customer Account & Marketing Executive
FLY BY NITE CONFERENCES LTD —Redditch
- £30,000 - £36,000 a year
- Full-time
- CRM software
- Sales
- Social media management
Quick apply
14d
Sales - Sales Advisor - UK
New Look —Merry Hill
- Part-time
- Microsoft Word
Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National
Department for Work and Pensions —Birmingham
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
6d
Senior Resilient Highways Officer
West Midlands Combined Authority —Birmingham
- £43,049 - £47,791 a year
- Part-time
- Research
- Project management
- Communication skills
- Annual leave
- Employee discount
8d
Warehouse Operative Nights
Evri —Birmingham
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
International Customer Service Specialist
DPD Group UK —Oldbury
- £25,073.55 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
Quick apply
5d

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Customer Service Manager

AmTrust International -
Bishops Cleeve

Apply Now

Job details

Full-time
£45,000 - £60,000 a year
7 days ago

Benefits

Cycle to work scheme
Company pension
Tech scheme
Employee assistance programme
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Case record updates
Internal department liaison
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Relationship management
Customer interaction
Training & development
Leadership
Communication skills
A Level
Negotiation
Time management

Full job description

Applications are considered on a rolling basis Bishops Cleeve Hybrid Yearly salary: £45,000 - £60,000

Customer Service Manager – Structural Warranty Claims

Cheltenham | Full Time

Join a Team That Makes a Difference

Position Overview

Marley Risk Consultants Ltd are chartered Loss Adjusters, servicing the needs of the Property Latent Defects Insurance market across the UK. Established in 2013, we have offices in Cheltenham, Shrewsbury and London and are going through a period of growth to meet the needs of our expanding client base.

We are looking for an ambitious Customer Service Manager to lead the delivery of excellent customer service across the organisation, ensuring customers and stakeholders receive a professional, responsive and consistent service at all times.

Initially, the role will work closely with our Customer Experience team, providing support with customer escalations and service improvement initiatives. Over time, the role will assume increasing responsibility for our Dispute Resolution activities, ultimately taking ownership of the Dispute Services function.

The successful candidate will work collaboratively across the business to identify opportunities for continuous improvement, enhance customer journey and ensure customer feedback, complaints and disputes are managed fairly, effectively and in accordance with relevant policies, procedures and industry requirements.

Essential Job Functions

Lead the day-to-day operation of the Customer Services Team, ensuring a consistently high level of customer support.
Support the management of customer complaints and escalated customer issues.
Assist in the delivery and ongoing development of Dispute Resolution and ADR services.
Facilitate effective communication between customers, business leaders and other stakeholders to help achieve positive outcomes.
Monitor service performance and customer satisfaction, identifying trends and opportunities for improvement.
Analyse customer feedback, complaints and dispute data to support decision making and service enhancement.
Develop and maintain customer service and dispute resolution processes, procedures and guidance.
Build and maintain effective relationships with customers, partners, regulators and industry bodies.
Support continuous improvement initiatives across customer services and dispute resolution activities.

Key Responsibilities

Manage and develop team members through effective coaching, support and performance management.
Act as an escalation point for complex customer enquiries.
Ensure customer cases are managed in accordance with company policies, procedures and service standards.
Maintain high levels of quality, consistency and professionalism across all customer interactions.
Support the Customer Experience Team in investigating, resolving and reporting on customer complaints.
Contributes to the successful delivery of mediation and dispute resolution services, ensuring impartiality and fairness throughout the process.
Ensure accurate maintenance of records, case documentation and management information.
Work collaboratively with internal departments to enhance customer journey
Develop and implement improvements to customer journeys and service standards.
Ensure compliance with relevant consumer legislation, regulatory requirements and industry standards.
Support the development of quality frameworks, policies, procedures and terms and conditions.
Take ownership of projects, initiatives or functional responsibilities as delegated by senior management.
Initiate the development of the Dispute Resolution function and associated stakeholder relationships.

Qualifications, Experience, Competence

Experience

Educated to A-Level standard or equivalent.
Strong team development through coaching and driven leadership
Experience managing end-to-end dispute resolution processes, investigating complex complaints and escalated cases, analysing evidence, and facilitating successful outcomes for all parties.
Skilled in negotiation, mediation, stakeholder management, and regulatory compliance, with a proven ability to resolve conflicts efficiently while maintaining high standards of customer service and organisational integrity."

Functional/Technical Competencies

Passionate people leader
Conflict resolution and mediation skills
Strong investigation and analytical abilities
Excellent verbal and written communication
Negotiation and influencing skills
Attention to detail
Problem-solving and decision-making
Emotional intelligence and empathy
Ability to remain impartial and objective
Organisational and time-management skills
Knowledge of relevant legislation and regulatory requirements

What You'll Receive

Enhanced company pension
Discretionary company bonus scheme
Cycle to work scheme
Tech scheme
Life insurance (following successful completion of probationary period)
Private medical insurance (following successful completion of probationary period)
Flexible working
Employee assistance programme
Pure gym membership

Our Values

Everything we do is guided by our core values:
Integrity

We do the right thing, even when it's not the easiest option. We make fair, balanced decisions and always put customers at the centre of our thinking.

Expertise

We are specialists in our field. We continually learn, develop and share knowledge to deliver exceptional outcomes for customers and colleagues.

Empowerment

We trust our people to take ownership, make decisions and contribute ideas that improve the way we work.

Supportive

We work together, support one another and recognise that great outcomes are achieved through teamwork and collaboration.

Dynamic

We embrace change, innovation and new ways of working to continuously improve the customer experience.

Authentic

We are genuine, transparent and respectful in every interaction, building trust with customers, colleagues and stakeholders.

Support for your Continuing Career

Enhanced Maternity and Paternity leave

Free Gym Membership

ABOUT THE COMPANY

At Marley Risk Consultants, we are proud to be a market leader in latent defect insurance claims management. Since our founding in 2013, we’ve built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Our team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind.

We believe our people are our greatest asset. That’s why we foster a collaborative, supportive, and forward-thinking work environment where every team member is empowered to grow, contribute, and makearealimpact. Whether you're an experienced professional or just starting your career, you'll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice.

Daisy Clover | Contact Person

Send e-mail

Apply Now

Refine Your Search

customer service specialist uk jobs in droitwich, wor

Customer Service Manager

Retail Sales Assistant

Customer Contact Specialist

Event Steward / SIA

Customer Relations Officer

Field Support Specialist

Site Manager

Fleet Delivery Specialist

Pensions Customer Services Executive

Specialist Customer Service Advisor

Vehicle Booking Agent

Sales Assistant - UNIQLO Bullring

Customer Service Advisor

Sales Assistant

Customer Account & Marketing Executive

Sales - Sales Advisor - UK

Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National

Senior Resilient Highways Officer

Warehouse Operative Nights

International Customer Service Specialist

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