Customer service team lead Work, Jobs in Droitwich, Wor (with Salaries)

Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Supervising experience
- Continuous improvement
- Team management
6d
Policy and Engagement Programme Lead
Sanctuary Group —Worcester
- £51,379 - £62,412 a year
- Full-time
- Customer service
- English
- Project management
- Annual leave
- Employee discount
Quick apply
9d
Customer Service Team Leader
Cromwell —Dudley
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
3d
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Mentoring
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
2d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
Part-time Sales Lead Coordinator
Edward Howell Galvanizers Ltd , part of Wedge Group Galvanizing —Willenhall
- £13.73 an hour
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
8d
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
Door to Door Sales Team Leader
YouFibre —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Sales
- Leadership
- Annual leave
Quick apply
Internal Opportunity: CX Lead
AnywhereWorks —Birmingham
- Temporary
- Remote
- Driving
- Leadership
- Communication skills
10d
Key Lead - Bullring, Hollister
Hollister —Birmingham
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Government Soft Landings (GSL) Lead
Department for Work and Pensions —Birmingham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Engineering
- Master's degree
- Presentation skills
- Annual leave
- Employee assistance programme
Motor Operations Complaint Team Manager
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Employee discount
7d
Property Co-Orindator Team Leader
Fexco Property Services —Birmingham
- Full-time
- Management
- Organisational skills
- Leadership
Quick apply
Sales Team Leader
LKQ Corporation —Smethwick
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Tyre Solutions Lead
RAC —Walsall
- Communication skills
Lead Contract Coordinator
National Grid —Warwick
- £40,000 - £45,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
6h
Operating Model Lead - Oldbury
DPD Group UK —Oldbury
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
TEAM MANAGER
Primark —Birmingham
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
13d
Visual Team Leader
NEXT —Birmingham
- £13.84 an hour
- Full-time
- Customer service

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Customer Services Team Leader (Contact Centre Based)

Midland Heart -
Birmingham

Apply Now

Job details

Fixed term contract
£45,330 a year
6 days ago

Qualifications

Supervising experience
Continuous improvement
Team management

Full job description

Ready to lead a service that makes a difference in your community and puts tenants first? We're constantly transforming how we work to ensure every resident receives a first-class, right-first-time experience and we need an inspiring leader to help us redefine what brilliant service looks like for our community. You'll be a key part of a team who has a brilliant track record already and will get your chance to make your mark.

Midland Heart has been nominated as finalists for the UK Customer Experience Awards 2026!

If you're a natural motivator, join us as a Customer Services Team Leader at our Birmingham City Centre hub. Leading a large, fast-paced team, you'll manage high-volume inbound queries across phone, digital, and social channels. You will empower your officers to deliver seamless, high-quality resolutions, ensuring our tenants get the help they need at the very first point of contact.

This is a Fixed Term Contract until May 2027, working 35 hours per week, Monday to Friday between the hours of 8.00am – 6:00pm on a rotating work pattern. You'll be based onsite with your team at our Birmingham Bath Row office.

As a Customer Services Team Leader, you will:
Develop and Manage your team: Carry out regular performance reviews and 1-2-1s, listen to calls, and complete interactive "floor walks." You'll provide structured coaching to build your team's skills, driving continuous improvement and a higher "right-first-time" resolution rate for our tenants.

Manage Daily Operations: Oversee daily staffing levels and monitor call demand to ensure we are always available when tenants need us. You will manage attendance, maintain accurate absence records, and ensure all health and safety requirements, reasonable adjustments and wellbeing needs are met.

Lead with Professionalism: Take ownership of early performance or conduct conversations, making informal interventions where possible. You will conduct capability or disciplinary investigations professionally and in line with our agreed policies.

Analyse and Drive Performance: Use data, call recordings, and outbound communications to identify trends and patterns. You'll act on these insights to proactively improve the quality and consistency of the service we provide.

Our ideal candidate? We're seeking candidates who are passionate about delivering a brilliant customer service through high performing teams and who inspire others by role modelling behaviours. You'll also have the following skills / experience:

Proven experience of supervising or managing a team in a high volume, fast-paced contact centre environment.

Proven track record in driving performance excellence through structured appraisals, proactive absence management, and the application of HR frameworks.

Evidence of providing a customer-first service, with a track record of helping improve customer satisfaction.

Experience in a housing or repairs environment is preferable, but not essential.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category ( The Times ).

Interested? For a full Role Profile, please scroll down below. Applying is easy - simply click ‘apply', and submit an up to date copy of your CV and cover letter clearly showing us how you meet the criteria set out in the advert. Please note - we are unable to accept applications for this role without an accompanying cover letter.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

customer service team lead jobs in droitwich, wor

Customer Services Team Leader (Contact Centre Based)

Policy and Engagement Programme Lead

Customer Service Team Leader

Helpdesk Team Leader

Helpdesk Team Leader

Part-time Sales Lead Coordinator

Front Office Team Leader

BCAL Operations Team Leader (Specialist Logistics)

Door to Door Sales Team Leader

Internal Opportunity: CX Lead

Key Lead - Bullring, Hollister

Government Soft Landings (GSL) Lead

Motor Operations Complaint Team Manager

Property Co-Orindator Team Leader

Sales Team Leader

Tyre Solutions Lead

Lead Contract Coordinator

Operating Model Lead - Oldbury

TEAM MANAGER

Visual Team Leader

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