Frontline adviser Work, Jobs in Duffield, Dby (with Salaries)

Frontline Adviser
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) —Chesterfield
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Bereavement leave

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Frontline Adviser

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire)
Chesterfield

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Job details

Permanent | Full-time | Self-employed
£26,000 - £30,000 a year

Benefits

Company pension
Bereavement leave

Qualifications

CRM software
Client engagement
Partnership building
Organisational skills
Customer support
Customer interaction
Signposting to community resources
Communication skills

Full job description

9am on 1 September 2026 closing date but may close earlier if there are sufficient applications

£26,000 to £30,000 per annum. Pro rata for part time

Permanent, full time (35 hours per week). Part time also considered at a minimum of 21 hours (3 days) per week

Chesterfield with agile working

[email protected]

03333200333

Find out how to apply

scroll down to read full details and instructions on how to apply

Overview

Why the post exists

Do you enjoy helping people, solving problems and connecting businesses to the support they need? Are you motivated and customer-focused? If yes, you could be our next business support team member.

In this role, you are the first point of contact – the ‘front door’ to the Growth Hub – for entrepreneurs, start-ups and businesses seeking advice, guidance and support to start, sustain, overcome challenges and/or grow. You’ll aid businesses navigate the business support landscape and access the right services at the right time.

Key activities include responding to enquiries, undertaking initial assessments, identifying support needs and guiding customers towards appropriate services (including business advisers, Growth Hub specialists, workshops, funding opportunities and external support programmes).

No two days are the same – you may be supporting someone to explore self-employment and later working with an established business to access specialist growth support or finance opportunities.

This role is ideal for someone who enjoys working with people, building relationships and making a positive difference to businesses and local communities.

Overview

Key areas of responsibility

Act as the first point of contact for Growth Hub and Start & Sustain programme enquiries.
Provide a welcoming, professional and responsive customer experience.
Conduct initial triage conversations and light-touch business diagnostics.
Assess customer needs and allocate participants to the most appropriate support pathway.
Arrange referrals to advisers, workshops, events and specialist support services.
Maintain up-to-date knowledge of local, regional and national business support programmes.
Build positive relationships with business support partners and stakeholders.
Monitor participant progression and ensure customers successfully engage with recommended support.
Maintain accurate CRM records and programme information.
Contribute to programme targets, quality standards and continuous improvement activities.

Overview

Applicants will possess

Passion for helping businesses.
Experience working with businesses, entrepreneurs or customers seeking advice and support.
Excellent communication and interpersonal skills – particularly by phone, email and video call.
An ability to build rapport quickly and inspire confidence.
Strong organisational skills and attention to detail.
Experience using CRM systems and Microsoft Office applications including Teams.
Knowledge of business support services, funding opportunities or enterprise support programmes.
Able to assess customer needs and identify appropriate support solutions.
A proactive and solutions-focused approach.
Able to manage a varied workload.
A can-do attitude for working in a fast-paced, customer-focused environment.

A business support, coaching or advisory qualification (such as SFEDI) is desirable, although relevant experience will also be considered.

Benefits

What you can expect in return

25 days holiday plus bank holidays each year (pro rata for part time)

8% employer contribution to pension scheme (non-contributory for employee)

Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more

Your Birthday off plus an extra day of leave after 5 and 10 years' service

Life assurance (death in service support scheme) for your beneficiaries

Agile working and dress for the day policy (subject to role)

Two CSR days to take per year (volunteering activity)

Access to tax-free childcare and Bike2Work schemes

Special leave for bereavement, compassionate leave & dependent related time off

#10

Learning and professional development opportunities

#11

Flexibility to take unpaid leave, paid study leave & special leave for reserve forces personnel

#12

Recognition and engagement schemes including Praise Exchange

#13

Tax free 55p per business mile for cars (up to 10,000 miles per year)

Company Overview

About us

East Midlands Chamber (Derbyshire, Leicestershire, Nottinghamshire) is a well-respected and award winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region’s business community.

Our accreditations and awards

How to apply

Found a great role? It’s easy to work for us. Simply follow the three steps below. If you have any questions, please get in touch.

Step 1: Apply for a role

Complete our equality, diversity and inclusivity (EDI) monitoring form here. You can learn about why we collect this information and how it is utilised in the form introduction.

Send your CV and a covering letter detailing why you believe that you will add value to the role and the Chamber to [email protected] with the subject line as the vacancy reference, 5EMC.

If you’re interested in part time, please state your weekly hours and working day preferences between Monday to Friday in the covering letter (must include Wednesdays).

Alternatively, post your application to: FAO HR department, East Midlands Chamber, Commerce House, Millennium Way, Dunston Road, Chesterfield, S41 8ND

Applications that do not include both a CV and covering letter will not be considered.

If you’re successful at this stage, you will be invited for an interview. If you’re unsuccessful, the Chamber’s HR team will let you know by email.

Step 2: Interview stage

First, you’ll be invited to participate in an in-person interview on 8 September 2026 at the Chesterfield office (S41 8ND). If your interview goes well, you may be invited to attend a second interview or receive an offer.

At the end of each interview, the interviewer will confirm the timeline for next steps.

Virtual interviews are approximately 30-minutes and in-person interviews usually last around an hour. There will be a mix of competency based interview questions and practical tasks.

Step 3: Final decisions

Decisions will be made at each stage of the process, as we score applicants against the role criteria. If you’re successful, we will contact you to make an offer (subject to satisfactory employment checks). This will be followed up in writing and a contract will be sent to you once a start date is confirmed. You will receive information on your induction and what you will do on your first day. If you have any questions, please just get in touch.

If you’re unsuccessful, we will either write to you or contact you by telephone, and if you’ve attended an interview we’re more than happy to provide feedback. You’re welcome to apply again for another role in the future.

Chamber Statement

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader.

All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform [email protected] of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.

Apply Now

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frontline adviser jobs in duffield, dby

Frontline Adviser

Check out these similar jobs

I want to receive the latest job alerts for frontline adviser in duffield, dby

Explore jobs in more locations

Why the post exists

Key areas of responsibility

Applicants will possess

What you can expect in return

About us

Our accreditations and awards

How to apply

Step 1: Apply for a role

Step 2: Interview stage

Step 3: Final decisions

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader.

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