Site lead Work, Jobs in Duffield, Dby (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Responsible Individual
Bayleaf Care —Burton-On-Trent
- £69,200 a year
- Full-time
- Management
- Recruiting
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Packing Team Leader
CH&CO —Derby
- £16.25 an hour
- Overtime
- Computer literacy
- Continuous improvement
- Computer skills
- Free parking
- Employee assistance programme
3d
Senior Visitor Experience Officer
National Trust —Derby
- £27,612 a year
- Weekend availability
- Free parking
- Employee assistance programme
12d
Area Manager - East Midlands & Anglia
The Hearing Care Partnership —Nottingham
- £59,000 a year
- Business development
- Mentoring
- Recruiting
- Annual leave
Research Scientist - Surface Science and Materials
Lubrizol —Hazelwood
- Full-time
- Doctoral degree
- Laboratory experience
- Travel
Site Lead (Deputy Designated Safeguarding Lead)
Thrive Education Services —Mansfield
- £28,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
Visits Coordinator - Admin
Ministry of Justice —Derby
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
9d
Nationwide Mobile Operations Support Manager
First Fence —Swadlincote
- £50,000 a year
- Full-time
- Management
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Quick apply
8d
Facilities Manager
NAB-Jones Lang LaSalle Services —Derby
- Full-time
- Team management
- In-person
- Leadership
Quick apply
Senior Children's Support Worker (2 days on 4 days off)
Fosse Children's Services —Derby
- From £26,663 a year
- Part-time
- Management
- Experience working with children
- In-person
- Free parking
- Paid training
Quick apply
General Manager
Kang Leisure —Ashbourne
- £35,000 - £37,000 a year
- 8 hour shift
- Inventory control
- Restaurant management
- Team management
- Employee discount
Quick apply
5d
Operations & Logistics Coordinator
The People Keeper —Ripley
- £30,000 - £35,000 a year
- Part-time
- Computer literacy
- Computer skills
- In-person
Quick apply
1d
Regional Operations Manager - Housing
The Abbeyfield Society —Nottingham
- £51,000 - £57,000 a year
- Full-time
- Continuous improvement
- Team management
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
Executive Hospitality Supervisor
NAB-Jones Lang LaSalle Services —Belper
- Full-time
- Customer service
- Supervising experience
- In-person
- Flexible schedule
Quick apply
Production Team Leader
CH&CO —Derby
- £16.25 an hour
- Overtime
- Computer literacy
- Continuous improvement
- Quality control
- Free parking
- Employee assistance programme
2d
Senior Student Engagement Adviser
University of Derby —Kedleston
- £30,577.00 - £37,323.25 a year
- Weekend availability
- Customer service
- Writing skills
- Microsoft Office
- Annual leave
- Employee assistance programme
Sales Executive (Enterprise Sales)
LOBO Systems Ltd —Derby
- £30,000 - £50,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
2d
Deputy Operations Manager
Aspiro Healthcare —Littleover
- From £34,000 a year
- Full-time
- Customer service
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
11d

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Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
5 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

site lead jobs in duffield, dby

Subject Matter Expert (SME)

Responsible Individual

Packing Team Leader

Senior Visitor Experience Officer

Area Manager - East Midlands & Anglia

Research Scientist - Surface Science and Materials

Site Lead (Deputy Designated Safeguarding Lead)

General Manager

Visits Coordinator - Admin

Nationwide Mobile Operations Support Manager

Facilities Manager

Senior Children's Support Worker (2 days on 4 days off)

General Manager

Operations & Logistics Coordinator

Regional Operations Manager - Housing

Executive Hospitality Supervisor

Production Team Leader

Senior Student Engagement Adviser

Sales Executive (Enterprise Sales)

Deputy Operations Manager

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