Relations representative Work, Jobs in Dumfries, Sct (with Salaries)

Customer Engagement Executive
North West Recycling —Carlisle
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Databases
- In-person
- Free parking
Quick apply
11d
Chef Manager
BaxterStorey UK —Dumfries
- From £28,657 a year
- Full-time
- Cooking
- Team management
- Recruiting
- Employee assistance programme
- Employee discount
Quick apply
Care Assistant
The Good Companions (Cumbria) Ltd —Wigton
- £14 an hour
- Full-time
- In-person
- Care plans
Quick apply

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Chef Manager
BaxterStorey UK —Dumfries
Customer Relations - Interact with customers to understand their specific catering needs and preferences and maintain an open channel of communication to…
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Sanctuary Care —Dumfries
Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy.
£16.59 an hour
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Customer Engagement Executive

North West Recycling
Carlisle

Quick apply

Job details

Full-time
£28,000 - £30,000 a year
11 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

CRM software
Outbound sales
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Filing
Databases
Relationship management
Customer support
Customer interaction
Business lead generation

Full job description

Job Description

Pay: £28,000.00-£30,000.00 per year

Job description:

Job Description

Job Title: Customer Engagement Executive

Contract: Permanent, full-time

Hours of work: 9am – 5pm

Reports to: Senior Customer Sales Representative

Salary: up to £30,000 per annum (dependent upon experience)

Main Responsibilities:

· Be a primary point of contact for all incoming calls and emails, responding to queries professionally and redirecting as appropriate.

· To take, close and process customer sales and orders from a range of customer types efficiency whilst demonstrating excellent customer service skills within set parameters and according to agreed strategy.

· To keep up-to-date with all Company prices, products, services, processes, terms, offers, etc, in order to provide accurate information and to allow opportunities to add value for the customer.

· Discuss and offer accounts to commercial prospects or clients not currently making use of trade services.

· Transmit information timely and in an appropriate and professional manner and format.

· Use of Company platforms, databases, storage mechanisms, software and hardware supplied, in order to store, record and compile information efficiently ¢.g. ensure all quotes provided are recorded as directed and followed up within time specified by line manager

· Maintain client files are kept up to date with all relevant information. Prioritise the sourcing of missing details; email addresses, telephone numbers, etc. Update systems, e.g. CRM with relevant information promptly.

· Provide clients with all necessary information e.g. in relation to Company products/services/their transactions.

· Proactively generate business, maintain and add to our client base. Contact current and prospective clients to generate jobs/cross sell/manage and maintain NWR-client relationship. Take responsibility for maintaining and increasing business, particularly from own customers. Seek to increase both quantity of customers and turnover value of customers.

· Take responsibility for creating a positive relationship with all NWR customers, especially with the clients for whom you are responsible. Proactively learn about clients’ business and their needs, both current and potential to effectively allow the meeting of customer needs. Ensure client is aware and informed about our full range of products, services and differentiators/USPs.

· Chase and process outstanding customer payments.

· Determine when an issue requires escalation and do so as necessary e.g.

· Keep line manager up to date with issues to allow for continual development to ensure excellent customer service is maintained.

· General administration including

· Maintain Company and client confidentiality at all times.

· Greet visitors at reception, ask them to sign in and offer refreshments, ensure that colleagues are notified immediately of their visitor’s arrival.

· Be an efficient and productive member of the team. Plan, prioritise and take direction to facilitate the aims and development of the Company.

· Adhere to Company policies and procedures at all times in particular the Company’s Health and Safety policy

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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