& utilities Work, Jobs in Dundee, Sct (with Salaries)

Complaint Handler
Castle Water Ltd —Blairgowrie
- £26,000 - £28,000 a year
- Weekend availability
- Hybrid work
- Analysis skills
- Maths
- Organisational skills
- Life insurance
- Sick pay
Quick apply
13d
General Utility Worker
Aramark —St. Andrews
- £13.45 an hour
- Weekend availability
- Cleaning
- In-person
- Free parking
3d
Mailroom and Administration Assistant
Castle Water Ltd —Blairgowrie
- £10,530 - £11,310 a year
- Part-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Life insurance
- Sick pay
Quick apply
Cable/Fibre Network Build Co‑ordinator
GCU UK Ltd —Forfar
- Full-time
- Communication skills
Quick apply
4d
Network Administrator - 6 month FTC
SWARCO Group —Dundee
- Full-time
- CRM software
- Databases
- Analysis skills
14d
Network Administrator - 6 month FTC
SWARCO —Dundee
- £26,250 a year
- Full-time
- Hybrid work
- CRM software
- Databases
- Analysis skills
Quick apply
14d
Hotel Kitchen - Team Member
Premier Inn —Dundee
- Up to £13.06 an hour
- Part-time
- Serving
- Hotel
- Employee discount
Quick apply
Effluent Plant Operative
ABP UK —Perth
- £13.21 an hour
- Full-time
- Computer literacy
- Writing skills
- Maintenance
- Free parking
- Employee discount
Quick apply
7d
Cafe Team Member
Tesco UK —Dundee
- £13.12 an hour
- Full-time
- Serving
- Hospitality
- Cooking
- Flexible schedule
13h
Cleaner - Nights
TCFM —Dundee
- £14.20 an hour
- Night shift
- Employee discount
Quick apply
10d
Nights - Team Member
Premier Inn —Perth
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
9d
Cleaner - Nights
TC Facilities Management —Dundee
- £14.20 an hour
- Night shift
- Employee discount
10d
Key Account Advisor
Castle Water Ltd —Blairgowrie
- £24,349 - £25,500 a year
- Weekend availability
- Hybrid work
- CRM software
- Computer literacy
- Data analysis skills
- Life insurance
- Sick pay
Quick apply
Environment and Sustainability Manager
Omexom UK —Dundee
- Continuous improvement
13d
Key Account Manager
Castle Water Ltd —Blairgowrie
- £25,000 - £30,000 a year
- Weekend availability
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Life insurance
- Sick pay
Quick apply
5d
Senior Business Change Manager
SSE —Tayside Region
- £59,000 - £89,000 a year
- Full-time
- Agile
- Employee discount
13d
Environment and Sustainability Manager
VINCI Energies —Dundee
- Continuous improvement
12d
Cleaner
TCFM —Dundee
- £13.15 an hour
- Employee discount
Quick apply
10d
Project Engineer
Balfour Beatty —Dundee
- Management
- Engineering
- Electrical Engineering
- Employee assistance programme
12d
Site Manager
Elements Solutions Inc —Glenrothes
- From £77,000 a year
- Engineering
- Bachelor's degree
- Continuous improvement

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Complaint Handler

Castle Water Ltd -
Blairgowrie

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
13 days ago

Benefits

Cycle to work scheme
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Customer service call handling
Stakeholder liaison
Microsoft Office Suite
Complaint handling
Analysis skills
Maths
Organisational skills
Customer interaction
Communication skills
Office experience
Analytics

Full job description

Complaint Handler

We are looking for a Complaint Handler to join our supportive Complaints Team. In this role, you’ll help customers feel heard, investigate concerns fairly, and play an important part in improving the service we provide. If you enjoy problem-solving, communicating clearly, and keeping things moving in a busy environment, this could be a great role for you.

You don’t need to know everything on day one, we will provide training and support to help you build confidence in the role. What matters most is that you’re organised, thoughtful in your approach, comfortable taking ownership, and keen to learn. If you have a good eye for detail and enjoy writing clear, helpful responses, we’d love to hear from you.

Perks you’ll enjoy

Competitive salary: £26,000 to £28,000 per year, depending on experience
Company pension, life insurance and sick pay
Cycle-to-work scheme and on-site parking
Monday to Friday working schedule, so your weekends are all yours
Opportunities for career development and progression

What you’ll be doing

Review complaint cases from a range of systems and resources, making sure details are accurate and up to date
Investigate customer complaints, find solutions and respond in line with company policies
Writing clear, accurate, and professional responses
Speak with customers by telephone when this will help clarify concerns, build rapport and reach a fair outcome more efficiently
Liaising with wholesalers, third parties, and internal teams to progress cases
Spot trends in complaints and suggest improvements to prevent future issues
Ensure customers get fair, consistent outcomes every time
Manage your workload effectively and keep things moving to agreed timescales
Grow your knowledge over time and share helpful learning with the team

What you’ll bring to the role

Previous office experience and confidence using Microsoft Office
Experience handling complaints would be helpful, but it isn’t essential as full training will be provided
Comfortable working with numbers and calculations
Strong communication skills, with the confidence to explain complex issues clearly in writing and over the telephone
A friendly, professional approach when working with colleagues and customers
A willingness to learn about the legal and regulatory framework in the water sector, and to use analytical skills to work through more complex issues
Good attention to detail, with the ability to draft written responses clearly and accurately
Strong organisational skills and the ability to prioritise your workload effectively
The ability to stay calm, focused and organised in a busy working environment
Confidence working independently, while also enjoying being part of a team

Why choose Castle Water?

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team. If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Life insurance
On-site parking
Sick pay

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Blairgowrie PH10 6SZ

Quick apply

Refine Your Search

& utilities jobs in dundee, sct

Complaint Handler

General Utility Worker

Mailroom and Administration Assistant

Cable/Fibre Network Build Co‑ordinator

Network Administrator - 6 month FTC

Network Administrator - 6 month FTC

Hotel Kitchen - Team Member

Effluent Plant Operative

Cafe Team Member

Cleaner - Nights

Nights - Team Member

Cleaner - Nights

Key Account Advisor

Environment and Sustainability Manager

Key Account Manager

Senior Business Change Manager

Environment and Sustainability Manager

Cleaner

Project Engineer

Site Manager

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