Customer experience leader Work, Jobs in Dundee, Sct (with Salaries)

Customer Experience Team Leader
Tesco UK —Dundee
- Part-time
- Microsoft Excel
- Management
- Team management
- Employee assistance programme
1d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Manager Designate- Dundee
Chisholm Hunter Ltd —Dundee
- £36,000 a year
- Full-time
- Management
- Employee discount
Quick apply
Graduate Management Trainee - Dundee
Enterprise Mobility —Dundee
- Full-time
- Sales
- Customer service
- Bachelor's degree
Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
- In-person
- Communication skills
Quick apply
Tesco Travel Money Advisor
Travelex —Dundee
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Food & Beverage Team Leader
Away Resorts —Dundee
- £13.05 an hour
- Weekend availability
- Bar
- Customer service
- Restaurant
- Employee discount
Quick apply
Tesco Bureau Manager
Travelex —Dundee
- £30,381 a year
- Overtime
- Customer service
- Employee discount
Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Dundee
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Team Leader
Home Bargains —Dundee
- £32,032 a year
- Supervising experience
- Store discount
- Annual leave
Quick apply
4d
Sales - Sales Advisor - UK
New Look —Dundee
- Part-time
- Microsoft Word
6d
Team Leader
Glenshire Group —Blairgowrie
- £13 - £14 an hour
- Part-time
- Supervising experience
- Employee discount
- Referral programme
Quick apply
Duty Manager
LKQ Corporation —Dundee
- Full-time
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
11d
Restaurant manager
Babujee Tawa and Balti House —Dundee
- Full-time
- Hospitality
- Management
- Culinary experience
Quick apply
15h
Customer Team Leader
Co-op —Carnoustie
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
4h
Delivery Manager
Waracle —Dundee
- Full-time
- Hybrid work
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
14d
Supervisor
Sports Direct —Dundee
- £31,450 a year
- Full-time
- Supervising experience
- Leadership
- Employee discount
Quick apply
Retail Services Manager
Dundee University Students Association —Dundee
- £39,599 - £39,600 a year
- Monday to Friday
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
4d
Team Leader
ESP Group —Arbroath
- £28,721.25 a year
- Full-time
- Customer service
- IT
- Leadership
- Flexible schedule
Quick apply
General Manager
GAP Group —Dundee
- Full-time
- Management
- Mechanical knowledge
4d

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Customer Experience Team Leader

Tesco UK -
Dundee

Apply Now

Job details

Part-time
1 day ago

Benefits

Employee assistance programme

Qualifications

Microsoft Excel
Management
Team management

Full job description

About the role

You will lead and inspire teams to deliver exceptional operational and service performance across all key business KPIs, driving continuous improvement through effective communication, strong colleague engagement, and a commitment to coaching and developing others.

We currently have six positions available, with all of these being a six month secondment. Please see below the different shift patterns:

Mon-Fri 11:45-20:00; Sat 1 off in 3, 12:00-20:00; Non Sun

Mon-Fri 14:45-23:00, Sat 1 off in 3, 14:45-23:00, Non Sun

Mon-Fri 14:30-23:00, Sat 1 off in 3, 14:45-23:00, Non Sun

Mon-Fri 07:00 -15:00; 1 off in 3 Sat 07:00 -15:30; Non Sun

Mon-Fri 07:00 -15:00; 1 off in 3 Sat 07:00 -15:00; Sun 08:00-16:00

You will be responsible for

Championing our Core Purpose by understanding how the role contributes to delivering great outcomes for customers and colleagues.
Role‑modelling company values and setting high standards through consistent, positive behaviours.
Creating a highly engaged team culture where colleagues feel motivated, included, and passionate about serving customers better every day.
Delivering key performance metrics and driving strong operational results.
Collaborating across teams to ensure colleagues have the information and support needed to serve customers effectively.
Managing complex escalations, working with stakeholders to resolve issues and taking ownership to ensure closure.
Maintaining and embedding standard operating procedures to ensure consistency and compliance.
Ensuring colleagues receive the right training and development to deliver high‑quality service and meet expectations.
Holding regular, meaningful conversations that recognise great performance and support career aspirations.
Supporting performance management through clear guidance, expectations, and accountability.
Providing structured 1:1 feedback to direct reports to support growth and development.
Creating an inclusive environment where every colleague feels welcome and valued.
Ensuring equal development opportunities for all team members.
Owning action plans to build a great place to work using colleague feedback and insight.
Identifying opportunities for improvement to remove barriers to performance and enhance colleague and customer experience.
Setting clear individual objectives aligned with team and business priorities.
Delivering personal objectives and actively participating in structured development conversations.
Continuously developing skills to excel in the role and support team success.

You will need

Analysis and Problem solving
Communication
Planning and Organising
Conflict resolution
Logical thinking and Decision making
Coaching and development
Collaboration/Empathy/Responsiveness/Resilience and Innovation
Relevant experience in managing a team of direct reports.
People Management experience
Track record in coaching teams to deliver strong performance against key metrics.
Excellent communicator – verbal and written
Track record in identifying opportunities and problem solving to provide solutions
Experience working on own initiative, along with working as part of a wider team

Whats in it for you?

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Holiday starting at 25 days plus a personal day (plus Bank holidays)
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service,
Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

Click here to read more about the benefits we have available for our colleagues.

About Us

We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.

Apply Now

Refine Your Search

customer experience leader jobs in dundee, sct

Customer Experience Team Leader

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Manager Designate- Dundee

Graduate Management Trainee - Dundee

Customer Support Advisor (9 months FTC)

Tesco Travel Money Advisor

Food & Beverage Team Leader

Tesco Bureau Manager

Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped

Team Leader

Sales - Sales Advisor - UK

Team Leader

Duty Manager

Restaurant manager

Customer Team Leader

Delivery Manager

Supervisor

Retail Services Manager

Team Leader

General Manager

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