Product support Work, Jobs in Dundee, Sct (with Salaries)

Customer Support Engineer (Dundee/North)
SWARCO —Dundee
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
Quick apply
Short-term Temporary Team Member
NEXT —Dundee
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
21h
Product Support Investigator
Abbott Laboratories —Dundee
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Sales Assistant
Footasylum —Dundee
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
Customer Assistant
Lidl —Dundee
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
4d
Assembly Operator
Dover Fueling Solutions —Dundee
- Day shift
- Assembly
- Continuous improvement
- In-person
- Paid training
Stock Assistant - Early Morning
Dunelm —Dundee
- £8.00 - £12.71 an hour
12d
Archive Assistant
DC Thomson —Dundee
- Full-time
- Research
- Continuous improvement
- Data entry
Quick apply
11d
Customer Support Engineer (Dundee/North)
SWARCO Group —Dundee
- Full-time
- Maintenance
- In-person
- Communication skills
Customer Service Advisor
SunbeltRentals —Dundee
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
Sales - Sales Advisor - UK
New Look —Dundee
- Part-time
- Customer service
Store Team Member
Home Bargains —Dundee
- £12.71 - £13.00 an hour
- Weekend availability
- Bakery
- Café
- Store discount
- Annual leave
Quick apply
6d
Tesco Travel Money Advisor
Travelex —Dundee
- £13.50 an hour
- Overtime
- Team management
- Employee discount
Project and Support Specialist
Hillcrest Homes —Dundee
- £38,161.67 - £42,831.52 a year
- Communication skills
- Annual leave
- Employee discount
9d
Retail Sales Assistant - Part Time
Sofology —Dundee
- £12.71 - £19.85 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Team Member
Greggs —Dundee
- £11.03 - £12.91 an hour
- Customer service
- Cleaning
- Employee discount
Quick apply
11d
QA Engineer (Mid Level)
Waracle —Dundee
- Full-time
- Hybrid work
- SDLC
- Annual leave
- Employee assistance programme
Quick apply
Operator
Smiths Interconnect —Dundee
- Full-time
- Assembly
- Quality control
- Hand tools
Quick apply
Area Manager
Sun Shack —Dundee
- From £32,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Microsoft Office
Quick apply
6d
Retail Sales Advisor - Dundee
Oak Furnitureland —Dundee
- £46,000 - £50,000 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme

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Customer Support Engineer (Dundee/North)

SWARCO -
Dundee

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Qualifications

Reactive maintenance implementation
Technical troubleshooting
Driving Licence
Stock ordering
Machinery breakdown fault-finding
Maintenance
Breakdown recovery
Technical support
Electrical fault diagnosis
Spare parts inventory management
Planned Preventative Maintenance (PPM) implementation
Customer support
Customer interaction
Stock replenishment
Electrical testing
Fault diagnosis and repair
Communication skills
Planned maintenance
Routine servicing

Full job description

Company Description

Become Part of SWARCO

At SWARCO, we are committed to shaping the future of smart mobility and sustainable transport solutions. We are looking for a motivated and customer-focused Customer Support Engineer to join our growing EV charging team based in Dundee.

This is an exciting opportunity for a hands-on engineer who enjoys problem-solving, working independently, and delivering excellent customer service. You will play a key role in maintaining and supporting EV charging infrastructure, ensuring customers receive a reliable and professional service experience.

Job Description

As a Customer Support Engineer, you will:

Carry out maintenance, servicing, and repair activities on EV charging infrastructure.
Diagnose faults and implement effective solutions to minimise downtime.
Support customers and clients by providing professional technical assistance.
Undertake fault-finding, repairs, and component replacement activities.
Manage stock levels and order replacement parts as required.
Complete service documentation and daily worksheets accurately.
Work collaboratively with colleagues across the wider service team.
Ensure customer sites remain operational and compliant with service requirements.

Key Responsibilities

Service Delivery

Maintain customer EV charging stations and associated equipment.
Carry out planned and reactive maintenance activities.
Complete repairs and replacement of defective components.
Ensure all service activities are completed safely and efficiently.

Technical Support

Diagnose hardware, software, and network-related issues.
Provide effective fault-finding and troubleshooting support.
Escalate complex issues when required whilst maintaining ownership of customer outcomes.
Deliver high levels of customer service during all customer interactions.

Stock & Asset Management

Manage and control van stock effectively.
Order replacement parts and ensure appropriate stock replenishment.
Maintain accurate records of parts usage and inventory levels.

Administration

Complete daily worksheets and service reports accurately.
Record mileage and vehicle information as required.
Ensure all work is documented in accordance with company procedures.

Additional Requirements

Flexibility to travel occasionally for on-site support when required.
Willingness to participate in the on-call rota (currently 1 week in 5).
Ability to work outside normal business hours when necessary to support customer requirements.

What We Offer

Full product and technical training.
Industry-recognised certifications delivered by SWARCO-approved trainers.
Company vehicle.
Opportunity to work within the fast-growing EV charging and smart mobility sector.
Ongoing career development and progression opportunities.
Supportive and collaborative team environment.

Qualifications

Essential

Engineering background with verifiable references.
Proven experience in a service engineering or field engineering role.
Minimum of 2 years' experience in technical support, field service, or related engineering environments.
Strong fault-finding and diagnostic skills.
Experience using electrical testing equipment, including multimeters.
Ability to trace continuity and undertake electrical testing safely.
Practical hands-on engineering skills and confidence using tools and equipment.
Excellent communication and interpersonal skills.
Customer-focused approach with a commitment to delivering exceptional service.
Ability to work independently and as part of a team.
Full UK Driving Licence with no more than 3 penalty points.
Right to live and work in the UK.

Desirable

Experience within the EV charging, clean energy, automotive, or smart mobility sectors.
Previous experience providing technical support to customers or service teams.
Experience participating in an on-call rota.
Knowledge of network-connected devices and remote diagnostics.

Additional Information

Interested?

Please apply by clicking on the apply button.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment and be able to commit to a long term permanent role. We are an equal opportunities employer.

Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.

#LI-EW1

#ITS

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Refine Your Search

product support jobs in dundee, sct

Customer Support Engineer (Dundee/North)

Short-term Temporary Team Member

Product Support Investigator

Sales Assistant

Customer Assistant

Assembly Operator

Stock Assistant - Early Morning

Archive Assistant

Customer Support Engineer (Dundee/North)

Customer Service Advisor

Sales - Sales Advisor - UK

Store Team Member

Tesco Travel Money Advisor

Project and Support Specialist

Retail Sales Assistant - Part Time

Team Member

QA Engineer (Mid Level)

Operator

Area Manager

Retail Sales Advisor - Dundee

I want to receive the latest job alerts for product support in dundee, sct

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