Sales & Customer Service Advisor for growing eCommerce Business
Location: Stirling
Pay: £13 per hour
Hours: 15–20 hours per week, with some flexibility based on workload
Job type: Part-time
Workplace: Office and warehouse based
About the role
We are looking for a friendly, motivated and customer-focused B2B Sales Support & Customer Service Advisor to join our growing eco-friendly products business in Stirling.
This varied role combines customer service for B2C and B2B within the business, focussing mainly on B2B sales support and administration. You will help customers from their initial enquiry and quotation through to order completion and after-sales support.
You will be particularly responsible for managing bulk and corporate order enquiries, building positive customer relationships and following up potential sales opportunities in the UK.
As part of a small business, you will have the opportunity to take ownership of the role, contribute ideas and support the company’s continued growth.
Key responsibilities
- Respond to customer enquiries by telephone and email promptly and professionally.
- Process & manage incoming bulk order requests, including replies, quotations, follow ups and organising orders with the fulfilment team.
- Managing B2C Customer service- warranties and returns
- Liaise with sales team and SMT in Australia as required.
- Prepare accurate quotations and follow up with prospective customers.
- Understand each customer’s requirements and recommend suitable products and personalisation options.
- Liaise with the operation & fulfilment team to ensure orders are accurate and completed on time.
- Maintain clear customer and sales records.
- Follow up previous enquiries and identify appropriate sales opportunities.
- Resolve customer concerns efficiently while maintaining a high standard of customer care.
- Provide after-sales support and help build long-term customer relationships.
- Complete general customer service and administrative tasks accurately and on time.
- Assist the pick-and-pack fulfilment team during busy periods when required.
- Report to the founders on agreed B2B sales and customer service performance measures.
Are you?
- Friendly, confident and comfortable speaking with customers by telephone and email.
- Organised, dependable and able to manage several enquiries at once.
- Customer-focused, with a clear understanding of good service.
- Comfortable preparing quotations and following up potential orders.
- Accurate in your administration and attention to detail.
- Positive, enthusiastic and willing to support colleagues.
- Self-motivated and able to work independently when required.
- Keen to learn and develop within a growing small business.
- Comfortable working in a fast-paced ecommerce and warehouse environment.
Experience and skills
- Good computer and email skills are essential.
- Strong written and verbal communication skills are essential.
- Previous customer service, sales or administrative experience is preferred but not essential.
- Experience supporting B2B or corporate customers would be beneficial.
- Knowledge of ecommerce systems specifically Shopify would be helpful, although full training will be provided.
- Adobe Illustrator or Photoshop experience would be an advantage but is not required.
We welcome applications from candidates beginning their careers as well as those looking for a fresh challenge in a supportive small-business environment.
What we offer
- Full training and ongoing support.
- The opportunity to develop through clear pathways.
- Scope to take ownership of the position and contribute ideas.
- A friendly and collaborative working environment.
- Opportunities for additional responsibility as the business grows.
- Flexible part-time hours based on the needs of the business.
Location requirements
This is an in-person position based at our premises in Stirling. Applicants must be able to commute reliably to Stirling for their agreed working hours.
If you enjoy helping customers, building business relationships and being part of a growing eco-friendly brand, we would be pleased to hear from you
Pay: From £13.00 per hour
Expected hours: No less than 20.0 per week
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Work from home
Experience:
- Customer service: 1 year (preferred)
- Administration: 1 year (preferred)
- Adobe Illustrator, Photoshop or Canva: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
