Operational excellence team leader Work, Jobs in Dunstable, Bdf (with Salaries)

Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
5d
Operational Excellence Lead
Dawsongroup —Willen
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Quick apply
Sales - Sales Advisor - UK
New Look —Dunstable
- Part-time
- Microsoft Word
7d
Paramedic Clinical Team Manager
Medical Emergency Solutions —Luton
- £48,000 - £53,000 a year
- Overtime
- Hybrid work
- Supervising experience
- Bachelor's degree
- Mentoring
- Annual leave
Quick apply
Internal Auditor
Kiwa —Dunstable
- Full-time
- Microsoft Powerpoint
- Travel
- Organisational skills
- Annual leave
3d
Supervisor
dnata —Luton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Scheduling Manager
Securitas UK —Milton Keynes
- £35,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
Site Operations Manager
Precise Component Manufacture Ltd —Potton
- £46,000 - £49,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Project management
- Health & wellbeing programme
- Sick pay
Quick apply
Customer Service Team Leader
ACO Technologies plc —Bedford
- Call to connect
- Management
- Customer service
- ERP systems
- Annual leave
- Employee assistance programme
1h
Area Manager, Central Operations - 1 year Fixed Term Contract
Amazon UK Services Ltd. —Dunstable
- Weekend availability
- Microsoft Excel
- Customer service
- Engineering
- Flexible schedule
Continuous Improvement Manager
Medik8 —Aylesbury
- £50,000 - £60,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Employee discount
Quick apply
Team Leader – Customer Service Experience
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- Customer service
- Leadership
- Annual leave
- Flexible schedule
Quick apply
Logistics Specialist
GKN Aerospace —Luton
- Microsoft Word
- Microsoft Excel
- ERP systems
- Free parking
- Employee assistance programme
People Operations Generalist
Splendid Hospitality Group —Watford
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Department Manager
GXO Logistics —Milton Keynes
- Up to £35,984 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
10d
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Chef Manager
Aspens —Luton
- £30,000 a year
- Full-time
- Sales
- Leadership
- School
14d
Warehouse Section Leader
Gist Limited —Hemel Hempstead
- Up to £35,500 a year
- Full-time
- Management
- Continuous improvement
- Warehouse experience
- Annual leave
- Employee assistance programme
3d
LINUX LAMP Stack Systems Administrator
Eckoh —Hemel Hempstead
- £320 - £360 a day
- Hybrid work
- Scripting
- Linux
- In-person
- Free parking
Quick apply
13d
Key Account Manager
Ontex —Hemel Hempstead
- Full-time
- Sales
- Marketing
- Master's degree

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operational excellence team leader jobs near dunstable, bdf

Regional Resolution Manager - North Counties

Peabody -
Dunstable

Apply Now

Job details

£50,000 a year
5 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Analysis skills
Leadership
Communication skills

Full job description

Our Vacancy

Regional Resolution Manager – North Counties

Lead positive change for residents and communities

We're looking for an experienced and values-driven Regional Resolution Manager to lead our resolution service across North Counties.

This is an exciting opportunity to shape resident experience across a diverse region, ensuring complaints, Member enquiries and executive correspondence are handled fairly, professionally and with a strong focus on learning and improvement.

Working closely with operational teams and regional leaders, you'll ensure residents' voices are heard, lessons are learned and services continue to evolve to meet the needs of our communities.

What you'll be doing

Leading a team of Complaint Investigators and Coordinators, you'll be responsible for delivering an effective and resident-focused resolution service.

You will:

Lead the regional approach to complaint resolution and service recovery.
Ensure complaints and enquiries are handled fairly, consistently and within agreed timescales.
Act as the escalation point for complex or sensitive complaints.
Oversee responses to MPs, Councillors and executive correspondence.
Ensure compliance with the Housing Ombudsman's Complaint Handling Code and internal governance requirements.
Identify complaint trends and recurring themes, using insight to drive meaningful improvements.
Work in partnership with operational teams to address root causes and reduce repeat complaints.
Monitor performance, risks and service improvements across the region.
Support a culture of accountability, learning and continuous improvement.

Working across geographically diverse communities, you'll understand the importance of building strong local relationships, supporting operational teams and ensuring residents receive a consistent, high-quality service regardless of location.

About You

You'll be a collaborative leader with a strong understanding of social housing and a passion for improving outcomes for residents.

You'll bring:

Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment.
Strong understanding of the Housing Ombudsman's Complaint Handling Code and complaint handling best practice.
Knowledge of the Regulator of Social Housing Consumer Standards and the importance of resident-focused services.
Experience dealing with complaints relating to housing management, repairs, property services, tenancy issues, antisocial behaviour or resident safety.
Experience responding to MPs, Councillors, senior executives and other stakeholders.
Proven experience leading and developing successful teams.
Excellent communication and stakeholder relationship skills.
Strong analytical ability and experience using feedback and complaints data to improve service delivery.
The confidence to influence, challenge and support colleagues to deliver better outcomes.

Why this role matters

Complaints provide a unique opportunity to understand resident experiences and improve the services we provide. As Regional Resolution Manager, you'll ensure complaints are resolved fairly and transparently while driving improvements that make a real difference to residents and communities.

Our values and service standards

You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving.

Why join us?

You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day.

Here’s what you’ll get when you join us:

Flexible and hybrid working
30 days' annual leave, plus bank holidays
Up to 10% pension contribution, matched 1:1
Two additional paid volunteering days each year
Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews/assessment will be held in person on the 11 August in our Houghton Hall, Dunstable Office.

Please read before you apply

You must have the right to work in the UK; we are unable to provide visa sponsorship.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Regular attendance at our Houghton Hall Office with travel across our other regions and visits to our Headquarters in London.

If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'[email protected]

Apply Now

Refine Your Search

operational excellence team leader jobs in dunstable, bdf

Regional Resolution Manager - North Counties

Operational Excellence Lead

Sales - Sales Advisor - UK

Paramedic Clinical Team Manager

Internal Auditor

Supervisor

Scheduling Manager

Site Operations Manager

Customer Service Team Leader

Area Manager, Central Operations - 1 year Fixed Term Contract

Continuous Improvement Manager

Team Leader – Customer Service Experience

Logistics Specialist

People Operations Generalist

Department Manager

Digital Manager

Chef Manager

Warehouse Section Leader

LINUX LAMP Stack Systems Administrator

Key Account Manager

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