Retail relief security officer Work, Jobs in Durham, Dur (with Salaries)

Retail Relief Security Officer
Mitie —Durham
- £13.10 an hour
- Customer service
- Conflict management
- Communication skills
Area Relief Officer
OCS Group —Gateshead
- £13.53 an hour
- Overtime
- Customer service
- Communication skills
Quick apply
Relief Officer
ASEL —Stockton-on-Tees
- £13.00 - £15.86 an hour
- Conflict management
- School
- Employee assistance programme
12d
Area Relief Officer (ARO)
Lodge Service —Newcastle upon Tyne
- Weekend availability
- Customer service
- Employee discount
3d
Mobile Roaming Relief Officer
ASEL —Newcastle upon Tyne
- £14 an hour
- Conflict management
- Communication skills
- Employee assistance programme
Security Officer and Relief Tactical Officer
Mitie —Whitley Bay
- £13.45 - £17.03 an hour
- Driving
Relief Retail Security Officer
Mitie —Sunderland
- £13.23 an hour
4d

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Area Relief Officer
OCS Group —Gateshead
Full UK driving licence and use of own vehicle. You will be responsible for overseeing access control, monitoring activity and responding to incidents, ensuring…
£13.53 an hour
Quick apply
Area Relief Officer (ARO)
Lodge Service —Newcastle upon Tyne
Boots Discount Card that entitles you to 22.5% discount on Boots own brand products and 12.5% discount on almost all other products (after 3 months service).
3d

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Retail Relief Security Officer

Mitie -
Durham

Apply Now

Job details

Permanent
£13.10 an hour

Qualifications

Customer service
CCTV
Incident documentation
First aid
Overt surveillance
Conflict management
CCTV monitoring
SIA
Security
Customer interaction
Loss prevention
Incident log maintenance
Communication skills

Full job description

Retail Relief Security Officer Role Overview
This role involves predominantly working within a retail environment, with occasional deployment to other business locations. Officers are required to work across multiple sites within a reasonable distance of their home address.
Deployment details are usually provided one week in advance; however, due to operational requirements, changes may be communicated on the day.
The standard pay rate is £13.10 per hour. Where a higher site-specific rate applies, this will be paid accordingly.
Please note that some retail locations operate unpaid break policies, and you will be informed in advance where this applies.
Job Overview
To protect our client's retail store, customers, colleagues, stock, and assets by delivering a visible, customer-focused security presence in line with the site's Assignment Instructions (AI's).
You will play a key role in creating a safe and welcoming shopping environment, preventing loss, and supporting store operations while delivering service that meets or exceeds Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Your contribution will support both customer satisfaction and the retention of the contract.
You will also be expected to undertake ongoing training and development to enhance both your security and customer service skills.

Main Duties
Retail Operations & Customer Experience
Provide a highly visible and approachable security presence on the shop floor, acting as a deterrent to theft and anti-social behaviour.
Deliver excellent customer service by assisting customers, providing directions, and supporting a positive in-store experience.
Work closely with store management and staff to support day-to-day retail operations and respond to incidents.
Monitor store activity to identify suspicious behaviour and proactively prevent stock loss (theft, fraud, damage).
Carry out regular patrols of the sales floor, stockrooms, and external areas in line with Assignment Instructions.
Effectively manage conflict situations with professionalism and a customer-first approach.

Loss Prevention & Security Compliance
Identify, deter, and respond to shoplifting and internal theft in line with company policy and legal guidelines.
Monitor and operate CCTV systems (where applicable) to support loss prevention and incident investigations.
Ensure full compliance with Assignment Instructions, company policies, and UK legislation.
Maintain an up-to-date SIA licence (Door Supervisor or Security Guarding) and CCTV licence where required, ensuring it is worn at all times on duty.
Complete all required documentation, including incident reports and notebook entries, accurately and promptly.

Health, Safety & Incident Management
Maintain a safe environment for customers and colleagues by identifying and reporting hazards.
Respond to incidents, emergencies, and first aid situations quickly and effectively.
Use sound judgement and initiative to manage challenging situations, escalating where necessary.
Liaise with emergency services and internal communication teams when required.
Ensure all check calls and control procedures are completed in line with site requirements.

Training & Development
Complete all mandatory training, including retail-specific security and loss prevention training.
Continuously develop knowledge of retail risks, behaviours, and security best practices.
Use available technology and reporting tools effectively to support performance.
Ensure SIA licence renewal is completed in a timely manner (minimum 16 weeks before expiry).

What We Are Looking For
Previous experience in retail security, loss prevention, or a customer-facing environment
Strong customer service and communication skills
Ability to remain calm and professional in challenging situations
SIA Licence (Security Guarding or Door Supervision) - essential
CCTV SIA Licence - desirable
#SecurityIND

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Refine Your Search

retail relief security officer jobs in durham, dur

Retail Relief Security Officer

Area Relief Officer

Relief Officer

Area Relief Officer (ARO)

Mobile Roaming Relief Officer

Security Officer and Relief Tactical Officer

Relief Retail Security Officer

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