Housing & support Work, Jobs in Dyce, Abe (with Salaries)

Customer Care Officer - Emergency Response
Aberdeen City Council —Aberdeen
- £17.31 an hour
- Microsoft Office
- Communication skills
- School
2d
Housing & Support Officer
Aberdeen City Council —Aberdeen
- £17.31 - £20.13 an hour
- School
2d
Housing Support Officer
Mears Group —Aberdeen
- £29,856.80 a year
- Monday to Friday
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Assistant Housing Officer - Tenancy Services
Aberdeenshire Council —Stonehaven
- £29,545 - £30,604 a year
- Temporary
- Continuous improvement
- Organisational skills
- Communication skills
9d
Environmental operative
Aberdeen City Council —Aberdeen
- £16.50 an hour
- School
2d
Skilled Worker
Sanctuary Group —Aberdeen
- £26,452 - £27,844 a year
- Full-time
- Computer literacy
- Organisational skills
- Cleaning
- Annual leave
- Employee discount
Quick apply
10d
Environmental Driver
Aberdeen City Council —Aberdeen
- £16.50 - £18.00 an hour
- School
11d
Support Practitioner (Portlethen)
Cornerstone —Portlethen
- £27,277 a year
- Weekend availability
- Computer literacy
- Travel
- Organisational skills
- Paid training
- Annual leave
9d
Feed Officer
The Scottish Government —Aberdeen
- Full-time
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
5d
Support Worker - Supported Living
Archway (Respite Care and Housing) Ltd —Aberdeen
- £27,378 - £29,406 a year
- Part-time
- Communication skills
- Annual leave
- Referral programme
13d
Gardener
Aberdeen City Council —Torry/Ferryhill
- £16.50 an hour
- School
12d
Night Support Worker
Archway (Respite Care and Housing) Ltd —Westhill
- £27,378 - £29,406 a year
- Full-time
- Annual leave
- Referral programme
2d
Mental Health & Wellbeing Practitioner- Constitution Street
Penumbra —Torry/Ferryhill
- £13.45 an hour
- Full-time
6d
Support Worker
Archway (Respite Care and Housing) Ltd —Westhill
- £27,378 - £29,406 a year
- Part-time
- Communication skills
- Annual leave
- Referral programme
Driver/Labourer
Sureserve —Aberdeen
- £13.45 an hour
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Support Practitioner
Cornerstone Community Care —Portlethen
- £27,277 a year
- Weekend availability
- Computer literacy
- Travel
- Organisational skills
- Paid training
- Annual leave
Quick apply
9d
Care Assistant
Sanctuary Care —Westhill
- £13.45 an hour
- No experience needed
- Annual leave
- Employee assistance programme
Quick apply
HR Business Partner
The Scottish Government —Aberdeen
- Full-time
- Hybrid work
- Research
- Presentation skills
- Continuous improvement
Environmental Health Practitioner - Aberdeen / Perth
Shield Safety Group —Aberdeen
- £35,000 - £42,000 a year
- Master's degree
- Bachelor's degree
- Communication skills
Place & Development Director
Gallifordtry —Aberdeen
- Full-time
- Management
- Business development
- No degree
- Employee assistance programme
- Employee discount
13d

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Customer Care Officer - Emergency Response

Aberdeen City Council -
Aberdeen

Apply Now

Job details

Permanent
£17.31 an hour
2 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Microsoft Office
Customer support
Customer interaction
Communication skills

Full job description

Job Purpose:

Before applying for this job, it is important that you read the guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location:

Duration: Permanent, Part Time

Roles that require PVG Membership

Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 11 and above (currently £31,505 per annum / £17.31 per hour)

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.

Job purpose/about the role

The purpose of this role is to ensure that all enquiries made to the 24 Hour-Emergency Response Team, are handled appropriately and effectively, with first class customer care. The post holder will demonstrate excellent communication skills, work to a high level of accuracy and have a strong customer service ethos. There is a requirement to work flexible hours in a shift pattern as the service operates 24 hours, 7 days per week.

Are you naturally empathetic and a clear communicator? Are you genuinely passionate about customer service, problem solving and ensuring you are constantly putting the customer first? We are seeking enthusiastic and customer focussed individuals to support the delivery of our Emergency Response service, dealing with calls relating to community alarms and out of hours emergency situations such as housing repairs and roads issues. The post holder must be able to work well under pressure and respond effectively to difficult situations. The team operate a 24/7 service and the post holders will be required to cover a variety of shifts on a fixed rolling rota. Additional non standard working week payments apply depending on shift patterns. Rotas and shift patterns will be discussed at interview.

The post holder needs to hold as a minimum:

Not applicable.

The postholder is able to demonstrate:

Working under pressure in a busy environment whilst delivering a high standard of customer service.
Working in a relevant customer facing role.
Consistently meeting service targets
Using IT systems and standard ICT packages, such as the Microsoft Office suite of software.
Handling difficult / emergency situations.

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact [email protected].

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a gold award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: [email protected]. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:

have a disability as defined by the Equality Act 2010 (all jobs)
looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
are New Scots aged 16-24 and are applying for any apprenticeships

Please note that eligibility to work in the UK is dependent on legal status and all applicants must have the right to live and work in the UK.

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs

Apply Now

Refine Your Search

housing & support jobs in dyce, abe

Customer Care Officer - Emergency Response

Housing & Support Officer

Housing Support Officer

Assistant Housing Officer - Tenancy Services

Environmental operative

Skilled Worker

Environmental Driver

Support Practitioner (Portlethen)

Feed Officer

Support Worker - Supported Living

Gardener

Night Support Worker

Mental Health & Wellbeing Practitioner- Constitution Street

Support Worker

Driver/Labourer

Support Practitioner

Care Assistant

HR Business Partner

Environmental Health Practitioner - Aberdeen / Perth

Place & Development Director

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The post holder needs to hold as a minimum:

The postholder is able to demonstrate:

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