Hardware engineer Work, Jobs in Eaglescliffe, Dur (with Salaries)

Level 2 EUC Engineer - 6 month Contract
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Level 2 EUC Engineer - 6 month Contract

Ekco -
Stockton-on-Tees

Quick apply

Job details

Permanent

Qualifications

Technical troubleshooting
Stakeholder collaboration
SCCM
Software deployment
Stakeholder liaison
IT service management
Ticket management
ServiceNow
Multidisciplinary collaboration
Application support
Root cause analysis
Communication skills
Active Directory

Full job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

On It: We take ownership, follow through, and get things done.

All In: We collaborate, support each other, and commit fully to shared goals.

Connected: We build trusted relationships with colleagues, clients, and partners.

Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

We are seeking a Level 2 EUC Engineer to support within a large-scale enterprise device migration and workplace transformation programme. The role will support business-critical applications during deployment, migration, and post-migration activities, ensuring a smooth user experience and minimal disruption to operations in a highly regulated pharmaceutical GMP environment.

The successful candidate will work closely with Level 3 engineers, EUC teams, infrastructure, networking, AD, Security and project stakeholders to troubleshoot EUC issues, support deployment activities, and assist with application validation across the enterprise environment.

Day-to-day at Ekco:

Provide Level 2 support for EUC devices and applications within a complex IT environment

Support application readiness and testing activities during device migration deployments

Assist with troubleshooting application compatibility and user access issues

Facilitate the onboarding of EUC devices into new environments

Support software installations, upgrades, and deployment activities

Work closely with EUC and deployment teams during migration and cutover phases

Escalate unresolved or complex issues to Level 3 support teams where required

Support incident, request, and change management processes in line with ITIL standards

Maintain accurate support documentation, ticket updates, and knowledge base articles

Assist with application validation following migrations, patching, or updates

Coordinate with business users to support issue resolution and user acceptance activities

Monitor recurring issues and contribute to continuous service improvement initiatives

Support hardware replacement and endpoint refresh activities

Liaise with third-party vendors and support providers as needed

Requirements

Experience providing Level 2 EUC and application support within enterprise environments

Strong troubleshooting and root cause analysis skills

Experience supporting Windows-based applications and endpoint environments

Familiarity with:

Microsoft Windows 10/11

Active Directory

SCCM

Citrix or VDI environments

Experience using ITSM tools such as ServiceNow or equivalent

Understanding of software deployment and endpoint support processes

Ability to manage multiple support requests in fast-paced project environments

Strong communication and stakeholder engagement skills

Desirable

Experience in a GMP IT/OT environment

Why Ekco

️ Microsoft’s 2023 Rising Star Security Partner of the Year
First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
A culture rooted in diversity, equality, inclusion & belonging
A commitment to internal mobility and career progression
Flexible, family-friendly working at the heart of our culture
Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Quick apply

Refine Your Search

hardware engineer jobs in eaglescliffe, dur

Level 2 EUC Engineer - 6 month Contract

Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation

Automation Engineer - DeltaV

Senior Electronics Engineer

Mechanical Design Engineer

Electronics Design Engineer

RF Engineer

Automation/ CSV Project Engineer - PSC

Lead Graphics Programmer

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