System engineer Work, Jobs in Ealing, Gtl (with Salaries)

IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
Tactical Engineer - Band N - Technology - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- From £55,662 a year
- Full-time
- Travel
- In-person
- Communication skills
IT Support Engineer
Anthropic —London
- £130,000 - £175,000 a year
- Hybrid work
- Google Suite
- Bachelor's degree
- Scripting
- Flexible schedule
9d
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
Product Development Engineer
Woven Bio —Dorking
- £32,000 - £45,000 a year
- Part-time
- CAD
- Continuous improvement
- Quality control
- Free parking
- Flexitime
Quick apply
2d
Engineer
Skin + Me —Park Royal
- Full-time
- Engineering
- Programmable logic controllers
- Referral programme
Quick apply
Infrastructure Engineer
Netbuilder —Farnborough
- £40,000 a year
- Full-time
- Maintenance
- Agile
- Linux
Quick apply
AV Engineer - entry level
OM Interactive —Hemel Hempstead
- £28,000 - £35,000 a year
- Full-time
- English
- Assembly
- Travel
- Profit sharing
- Annual leave
Quick apply
Linux System Engineers
CGI —London
- Full-time
- Linux
Quick apply
Graduate Software Developer with Electronics engineering
Netbuilder —Guildford
- £36,500 a year
- Full-time
- Engineering
- C++
- Maths
Quick apply
Workshop Technician - Motorsport Industry
Hi Spec Motorsport Ltd —Dartford
- £26,000 - £29,000 a year
- Full-time
- English
- In-person
- Hand tools
Quick apply
Data Engineer
NICHE SKILLS LIMITED —Watford
- £39,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- SQL
Quick apply
Software Engineer
Squid —London
- £75,000 - £200,000 a year
- Full-time
- AI
Quick apply
Anthropic Fellows Program, AI Safety & Security
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Research
- Master's degree
- Bachelor's degree
- Flexible schedule
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Software Engineer
Fanvue —London
- £80,000 - £115,000 a year
- Full-time
- Remote
- Master's degree
- Software development
- AI
- Annual leave
- Gym membership
Engineer MAM, PostProduction
Warner Bros. Discovery —London
- Weekend availability
- Hybrid work
- Engineering
- English
- AWS
Desktop Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- Communication skills
Trainee Engineer
Otis —London
- Full-time
- Computer literacy
- Computer skills
- Communication skills
BMS Engineer
Johnson Controls —Sunbury
- Overtime
- Communication skills
- Annual leave
- Employee assistance programme

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IT Support Analyst – Client Services & Monitoring

GroupNexus -
Hampstead

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
Incident management
Incident queue management
Ticket management
Windows
Equipment installation and commissioning
Computer networking
Agile
Customer support
Fault diagnosis and repair
Remote diagnostics
Help desk

Full job description

IT Support Analyst – Client Services & Monitoring – Hampstead/ Hybrid – Competitive Salary

About us:

GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.

About the role:

The ANPR Technical Support Analyst role is responsible for providing first/ second line support to both internal and external customers for a range of solutions. This is an exciting opportunity for a candidate looking to improve their
technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy.

You will be supporting 1000+ remote sites as well as having responsibility for dispatching engineers to site to resolve issues. A good technical understanding is important as you will be helping to configure hardware and provide support for troubleshooting issues and supporting engineers onsite. Completing daily checks of the system will be part of your routine as well as monitoring all incoming alerts using various tools and whilst there will be predefined actions for some tasks, an overall understanding and willingness to explore will be
required to troubleshoot to get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues.

Key Accountabilities:

Daily management of support tickets
Daily Checks
Compiling reports/ ad-hoc reports
Resolving tickets to SLA
On-site equipment sign-off
Ability to coordinate across teams, working closely with peers to deliver on SLA’s
Advanced skills in troubleshooting and analysis, networking, applications and systems
Proactively contacting clients, contractors and stakeholders as a part of incident management
Troubleshooting hardware\software issues
Management of 3rd party suppliers
Escalation of issues to the 2nd/ 3rd line support operatives
Analysis and monitoring of site data feeds across various platforms
Responding to daily client email/telephone support requests and queries
Commissioning of new sites and solutions
Analysis of site data including visits, vehicle movements, permits and potential offenses
Provision of remote assistance to field service engineers

Technical Skills Required:

Understanding of Windows operating systems from XP onwards
Understanding of network topology and communication services
Proven methodical approach to fault diagnosis
Previous experience within an IT support environment
Experience with specific project management methodologies like PRINCE2 or Agile.
Knowledge of specific industry or organizational procedures.
Experience in a fast-paced, innovative project environment.

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact [email protected]

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact [email protected] including your name, address and telephone number.

Apply Now

Refine Your Search

system engineer jobs in ealing, gtl

IT Support Analyst – Client Services & Monitoring

Tactical Engineer - Band N - Technology - Counter Terrorism Policing HQ

IT Support Engineer

Chief Technology Officer

Product Development Engineer

Engineer

Infrastructure Engineer

AV Engineer - entry level

Linux System Engineers

Graduate Software Developer with Electronics engineering

Workshop Technician - Motorsport Industry

Data Engineer

Software Engineer

Anthropic Fellows Program, AI Safety & Security

Technical Engineer - 2nd Line

Software Engineer

Engineer MAM, PostProduction

Desktop Support Engineer

Trainee Engineer

BMS Engineer

I want to receive the latest job alerts for system engineer in ealing, gtl

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