It technician Work, Jobs in East Bergholt, Sfk (with Salaries)

IT Technician (Fixed Term 12 months)
Prettys Solicitors LLP —Ipswich
- £30,000 a year
- Temporary
- English
- In-person
- Communication skills
- Life insurance
Quick apply
Trainee IT Technician
Victoria Forms —Bury St. Edmunds
- £25,000 - £27,000 a year
- Full-time
- English
- Research
- No degree
- Free parking
- Flexitime
Quick apply
11d

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Trainee IT Technician
Victoria Forms —Bury St. Edmunds
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IT Technician (Fixed Term 12 months)

Prettys Solicitors LLP
Ipswich

Quick apply

Job details

Temporary | Full-time | Fixed term contract
£30,000 a year

Benefits

Company pension
Life insurance

Qualifications

Technical troubleshooting
Portable appliance testers
Stakeholder collaboration
Stakeholder liaison
Ticket management
Internal department liaison
English
Network infrastructure
Onboarding coordination
Equipment installation and commissioning
Staff training
Project implementation
Technical writing
Customer support
Application support
Communication skills
Portable appliance testing (PAT)

Full job description

Job Summary

We are seeking a friendly, enthusiastic and customer-focused IT technician to work within our Ipswich offices providing technical assistance and resolving day-to-day IT issues for our colleagues.

As part of our small IT team, you will act as the first point of contact for colleagues in the office and those working remotely ensuring excellent customer service and will liaise directly with our managed service provider as required.

In this role, you will be the frontline support for the Firm's IT infrastructure, ensuring the seamless operation of hardware, software, and network systems. Your expertise will help to troubleshoot technical issues efficiently, and deliver exceptional support to end-users.

Responsibilities

To deliver excellent customer service and IT support to our colleagues working, both within the office and externally
To be responsible for liaising with our Managed Service Provider (MSP) to ensure tickets that have been raised are actioned within a reasonable time frame, and assisting the MSP to fix issues where required, as well as escalating internally where appropriate
To be the on-site point of contact to assist users and the MSP with troubleshooting IT issues they may encounter and suggest best working practices so we can fully utilise the software we have
Following up on issues with end users to ensure an effective resolution has been met following an issue, or after the introduction of new technology and processes
To be responsible for liaising with the MSP and Prettys’ HR department to set up new starters and work experience, including ordering the correct equipment, working with the MSP to test the configuration and ensure it is correct for the job role
To carry out the initial IT induction for all new starters and work experience, as well as provide training and drop-in sessions for new technologies or processes where appropriate
Assist and support the Project Manager and the IT and Communications manager with project implementations
To assist with any ongoing or new IT projects to ensure successful implementation
Creating IT how-to guides and assist with internal training
To support and work alongside ‘internal’ customers across a range of IT applications including Office 365, video conferencing, telephony, legal systems and IT hardware
To undertake the Firm’s PAT testing requirements
To keep up to date with professional development in terms of IT technologies
To build and maintain strong working relationships throughout the firm with staff at all levels
To foster a positive and collaborative work environment
To report to the IT manager and Finance Director on common issues, with suggestions on resolutions
To perform such other duties as are necessary for the proper discharge of the post and as may arise from time to time

The successful applicant will have:

A sound understanding of IT systems and processes
The ability to problem solve and work on own initiative
An ability to prioritise workload and to work effectively under pressure
Excellent communication skills with the ability to bridge the gap between technical and non-technical stakeholders
Excellent customer service skills
The ability to articulate complex technical concepts in a clear articulate manner
The ability to have a physical presence in the Firm’s offices in Ipswich
Flexibility with both hours of work and tasks, including across different teams, to best meet the needs of the Firm
A collaborative and tolerant approach
Excellent attention to detail

Pay: £30,000.00 per year

Benefits:

Company pension
Life insurance

Application question(s):

Do you have permanent leave to remain in the UK and right to work?

Experience:

first line IT : 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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