Teller Work, Jobs in Eckington, Dby (with Salaries)

Product Support Specialist
Post Office Ltd —Chesterfield
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme

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Product Support Specialist

Post Office Ltd -
Chesterfield

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Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Contract management
Incident management
Stakeholder collaboration
Stakeholder liaison
Presentation skills
Multidisciplinary collaboration

Full job description

Summary

Salary: Competitive plus comprehensive benefits package
Grade: 3B
Reporting Line: Banking Automation Lead
Contract Type: Permanent
Location: National - Hybrid
Closing Date: 4th September

What to expect

As a Banking Automation Product Support Specialist you will act as a Hardware Product Specialist whilst joining us on our journey by undertaking a valuable role responsible for supporting our in store range of Banking Automation Products and Services. By working closely with our Post Offices and the wider Banking team you will be best place to ensure we are maximising the functionality and revenue potential for our ATM's and MFD's.

As a trusted advisor you will provide guidance in product and vendor management and champion best practice across the Post Office Banking space. The specialist will play a key role in supporting the Banking Automation team’s suite of products, including ATMs, Teller Cash Recyclers (TCRs), Multi‑Function Devices (MFDs) and Note Counters. They will also develop, maintain and own the incident management framework, as well as oversee engagement management practices.

This position is accountable for ensuring automated banking products consistently deliver high performance, maximising revenue while keeping costs within budget. They promote a culture of inclusion, continuous improvement and high performance, with a strong focus on revenue growth, process optimisation and innovation.

How our people behave is as important to Post Office, as what is delivered. The Banking Automation Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

25 days annual leave (rising to 30 after 2 years), plus bank holidays
Up to 10% on target bonus opportunity
Generous pension scheme with minimum 10% employer contribution
Access to 24/7 digital GP services and our Employee Assistance Programme
6 x Life assurance and income protection after 12 months service
Over 400 online courses, mentoring, apprenticeships, and development programmes
Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will need experience in Banking Automation devices (ATM's) ideally within a Product Support capacity or similar.

As a Product Support Specialist, experience with Contract Management or Supplier Relationships would be advantageous. In addition to this, the ideal candidate will:

Have strong stakeholder engagement skills and experience
Strong interpersonal and presentation skills with the ability to communicate effectively
Wider product experience in technology or finance is advantageous
Commercial business acumen with the ability to make data-driven business decisions.
Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives
Experience in establishing successful, cross-functional stakeholder relationships
Demonstrable experience of leading on leading on key objectives

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [email protected]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

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