Infrastructure specialist Work, Jobs in Edgbaston, Wmd (with Salaries)

2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Graduate Project Manager (Energy) - Birmingham - 2027
Stantec —Birmingham
- Hybrid work
- Bachelor's degree
- Business
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Site Manager
Slicker Recycling —Stourport-on-Severn
- £50,000 a year
- Full-time
- Laboratory experience
- Quality control
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Road Marking Operative
Kier Group —Birmingham
- Full-time
- Maintenance
- Driving
9d
Assistant Project Manager (PMO)
WSP —Birmingham
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
File Handler - Military Deafness
Keoghs —Birmingham
- Full-time
- Writing skills
- Communication skills
- Negotiation
- Employee discount
Quick apply
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
Driver
GAP Group —Birmingham
- Full-time
- In-person
Facilities Manager (in Engineering)
Sigma Components Limited —Hinckley
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
Technology Sales Executive
Softcat —Birmingham
- £26,250 - £28,900 a year
- Sales
- Business development
- Communication skills
- Flexible schedule
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
Brand Technology Manager
CH&CO —Birmingham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Computer networking
- Employee assistance programme
- Employee discount
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
Human Factors Consultant (All Levels)
WSP —Birmingham
- Part-time
- Hybrid work
- Team management
- Flexitime
- Work from home
Hire & Sales Coordinator
GAP Group —Birmingham
- Full-time
- Sales
- Organisational skills
- Communication skills
Communications Assistant - ELSA - Department of Immunology and Immunotherapy - 107601 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Part-time
- CRM software
- Social media management
- University
- Annual leave
- Sick pay
Transport Planner / Assistant Transport Planner - Freight & Logistics
WSP —Birmingham
- Part-time
- Hybrid work
- Analysis skills
- In-person
- Business
- Flexitime
- Work from home

I want to receive the latest job alerts for infrastructure specialist in edgbaston, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

2nd Line Technical Support – Infrastructure

SCC -
Birmingham

Apply Now

Job details

Permanent
£30,000 - £38,000 a year

Benefits

Paid volunteer time

Qualifications

Technical troubleshooting
TCP
Incident management
Incident queue management
Analysis skills
Service restoration
Continuous improvement
IT support
Technical writing
IP networking
VMWare
Problem management
Root cause analysis
Fault diagnosis and repair
Communication skills
vSphere
Active Directory

Full job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: 2nd Line Technical Support – Infrastructure

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: £30-38k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm, Monday – Friday

Interview Process: 2-stage process

Why SCC?

An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities
Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

To deliver 2nd line technical support for core infrastructure systems, ensuring stability, secu-rity, and optimal performance across the organisation’s IT environment. The role involves receiving, triaging and troubleshooting incidents escalated from the Service Desk, and re-solving issues within agreed SLAs wherever possible. Escalate unresolved or complex inci-dents to 3rd line support with clear technical analysis, diagnostics and remediation actions already completed.

Key responsibilities:

Triage, prioritise and manage incidents and service requests escalated from the Service Desk.
Troubleshoot and resolve infrastructure issues across supported technologies.
Investigate incidents to identify root causes and implement fixes where appropriate.
Take ownership of incidents through to resolution or escalation.
Escalate complex issues to Technical Specialists / 3rd Line with appropriate technical documentation.
Perform routine infrastructure administration and maintenance activities.
Create and maintain technical documentation and knowledge articles.
Support infrastructure changes, upgrades and service improvement initiatives.
Work with vendors and internal teams to resolve technical issues.
Contribute to problem management and continual service improvement activities.

Skills and experience:

Strong troubleshooting and analytical skills.
Experience supporting Microsoft server and cloud technologies.
Good understanding of Active Directory, DNS, DHCP and Group Policy.
Knowledge of Microsoft 365 services including Exchange Online, Teams and Entra ID.
Working knowledge of VMware vSphere and other virtualisation platforms.
Understanding of networking fundamentals including TCP/IP, routing and firewalls.
Ability to prioritise workloads and manage competing demands.
Strong written and verbal communication skills.
Ability to work independently and take ownership of issues.
Customer-focused approach with a commitment to service excellence.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life

Apply Now

Refine Your Search

infrastructure specialist jobs in edgbaston, wmd

2nd Line Technical Support – Infrastructure

Graduate Project Manager (Energy) - Birmingham - 2027

2nd Line Engineer - Support

Site Manager

IT Field Engineer

Road Marking Operative

Assistant Project Manager (PMO)

File Handler - Military Deafness

IT Support Engineer

Driver

Facilities Manager (in Engineering)

Technology Sales Executive

First Line IT Support Engineer

IT Infrastructure Support Specialist

Brand Technology Manager

L4 Network Engineer Apprentice

Human Factors Consultant (All Levels)

Hire & Sales Coordinator

Communications Assistant - ELSA - Department of Immunology and Immunotherapy - 107601 - Grade 5

Transport Planner / Assistant Transport Planner - Freight & Logistics

I want to receive the latest job alerts for infrastructure specialist in edgbaston, wmd

Related Searches

Explore jobs in more locations

About The Role

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected