User experience Work, Jobs in Edgbaston, Wmd (with Salaries)

1st Line Service Desk Engineer
Midland Heart —Birmingham
- £32,269 a year
- Full-time
- Customer service
Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
6d
Referral and Outreach Officer
Aspect Housing Ltd —Birmingham
- £13.21 an hour
- Weekend availability
- Sales
- Business development
- Driving
- Referral programme
Quick apply
Front End Designer
COHO —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Remote
- JavaScript
- In-person
- HTML
- Annual leave
- Flexitime
Quick apply
6h
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
1d
Kitchen - Grill Chef
Beefeater —Birmingham
- Up to £13.06 an hour
- Part-time
- Restaurant
- Restaurant experience
- Employee discount
Quick apply
14d
Director Volunteer Estate
The Council of Reserve Forces' and Cadets' Association —Birmingham
- £72,840 a year
- Full-time
- Management
- Travel
- Contracts
Quick apply
8d
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
IT Support Analyst - 1st line (telephone)
Tetra Tech —Birmingham
- Customer service
- Communication skills
11d
Part Time Administrator - Birmingham
SWARCO —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
1d
Receptionist
LAH Property Marketing —Birmingham
- £18,883 a year
- Part-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
14d
Freelance Face-to-Face Latvian Interpreters Required in Birmingham B42 and B3
Clear Voice Interpreting Services —Birmingham
- Call to connect
- Doctoral degree
- Customer service
- English
Service Desk Engineer
West Midlands Fire Service —Birmingham
- £28,142 - £29,540 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Employee assistance programme
11d
Technology Sales Executive
Softcat —Birmingham
- £26,250 - £28,900 a year
- Communication skills
- School
- Flexible schedule
Service Desk Analyst
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
Digital Designer / Graphic Designer / Creative Designer - Bromsgrove/Hybrid - 4 years experience
Mooch Creative Studio —Bromsgrove
- Up to £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Driving
- Organisational skills
- Free parking
- Work from home
Quick apply
11d
Content, Media & Communications Manager
Al-Mahdi Institute —Birmingham
- £38,000 - £50,000 a year
- Full-time
- Hybrid work
- Social media management
- English
- Project management
- Free parking
- Sick pay
Quick apply
12d
Service Colleague (Express)
ASDA —Birmingham
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
11d
Graduate Trainee Scheme
GuyKat —Birmingham
- £25,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- IT
- Work from home
- Sick pay
Quick apply
4d
Gym Cleaner
SJM Professional Cleaning Solutions —Birmingham
- £13 an hour
- Part-time
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
3d

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1st Line Service Desk Engineer

Midland Heart -
Birmingham

Apply Now

Job details

Permanent | Full-time
£32,269 a year

Qualifications

Customer service
IT support
Help desk

Full job description

Do you enjoy helping people and solving problems? Are you confident talking to a wide range of users and making their day a little easier? If the answer is yes, we'd love to hear from you!

We're looking for a 1st Line Service Desk Engineer to join our busy IT Service Desk team. Whether you're at the start of your career or already have experience in IT support, this role offers the chance to develop further in a supportive and customer-focused environment.

This is a full-time, office-based role, working on a rota between the hours of 8am and 5pm, based at our head office in Birmingham City Centre.

In this role, your priority will be delivering a friendly, efficient, and customer-focused service to colleagues across the organisation. You'll be the first point of contact when someone needs help – whether that's with their laptop, telephony, applications, or other business systems. Using your problem-solving skills, you'll log, update, and resolve incidents and service requests, ensuring every customer receives an excellent experience while meeting or exceeding service targets.

We'll support you to expand your technical knowledge if you're still learning, but if you already have experience in IT Support, you'll have the opportunity to apply your skills straight away and build on them in a diverse and fast-paced environment.

Why join us?

You'll be part of a highly qualified and supportive team, learning from experienced colleagues while sharing your own knowledge.

You'll have the opportunity to strengthen both your technical and customer service skills, dealing with a wide variety of queries and systems.

You'll play a key role in helping us deliver a high-quality service to all of our customers at a time of exciting change and new technologies.

Our ideal candidate? We're looking for someone with a passion for great customer service, who is also keen to grow their technology career. You might already be working in IT support and looking for a new challenge, or you may be earlier in your journey with the enthusiasm and drive to learn quickly. Either way, you'll bring:

Evidence of working in a dedicated IT support or technical helpdesk role.

Proven experience diagnosing and resolving technical issues with laptops, telephony, and business applications / systems.

Direct experience using ticketing software to log, update, and manage tickets within agreed service levels.

Evidence of IT-specific customer care, detailing how they manage user expectations, handle difficult users, and maintain communication throughout the ticket lifecycle.

Please note, in order to be considered for this role we require a mandatory cover letter. This should include details around your experience specifically related to the customer journey, and should be no more than 500 words.

Who are we? We're one team working together for our tenants. We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? Find out more about the role and who we're looking for by reviewing the Role Profile and the Midland Heart Mindset. To apply, simply register on our candidate portal and upload your CV along with a Cover Letter telling us:

Why you're interested in furthering your career in IT/Technology.

The customer service and technical skills you'd bring to the role.

Why you'd like to join Midland Heart.

We reserve the right to close this advert early depending on application numbers.

We're proud to be a Disability Confident Employer. Please let us know if you require any adjustments to help you succeed in the recruitment process.

Apply Now

Refine Your Search

user experience jobs in edgbaston, wmd

1st Line Service Desk Engineer

Service Desk Analyst

Referral and Outreach Officer

Front End Designer

Investigator

Kitchen - Grill Chef

Director Volunteer Estate

Head of Business Systems

IT Support Analyst - 1st line (telephone)

Part Time Administrator - Birmingham

Receptionist

Freelance Face-to-Face Latvian Interpreters Required in Birmingham B42 and B3

Service Desk Engineer

Technology Sales Executive

Service Desk Analyst

Digital Designer / Graphic Designer / Creative Designer - Bromsgrove/Hybrid - 4 years experience

Content, Media & Communications Manager

Service Colleague (Express)

Graduate Trainee Scheme

Gym Cleaner

I want to receive the latest job alerts for user experience in edgbaston, wmd

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