Director of operations Work, Jobs in Edgcott, Bkm (with Salaries)

Director of Customer Engagement and Operations, EMEA
IPCI —High Wycombe
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
14d
Operations Director
Strata —Brackley
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Travel
- Annual leave
Quick apply
Head of Performance and Improvement
Affinity Trust —Thame
- £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Leadership
Quick apply
9d
Senior Director – Operations & Franchising, UK
Papa Johns —Milton Keynes
- Full-time
- Sales
- Restaurant management
- Business development
Quick apply
8h
Marine Operations Director
Caudal Energy —Oxford
- Full-time
- Hybrid work
- Engineering
- Maintenance
- Contracts
Quick apply
Head of Fire
Zeta Compliance Services Ltd —Bicester
- Full-time
- Remote
- Management
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Regional Director - South East
Thomas Franks Ltd —Hook Norton
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Head of F&B Strategy
TravelodgeHotels —Thame
- Up to £120,000 a year
- Hybrid work
- Bar
- Employee discount
Quick apply
Customer Partnership Director
DHL Supply Chain —Milton Keynes
- Hybrid work
- Continuous improvement
BDI Head of Scientific Operations
University of Oxford —Oxford
- £56,623 - £65,336 a year
- Full-time
- Analysis skills
- Communication skills
- Analytics
17h
Head of Marketing Operations
Portman Finance Group —Northampton
- CRM software
- Analytics
- Annual leave
Quick apply
International sales director – New technology products
De Rigo Vision spa —Amersham
- Engineering
- Master's degree
- Business development
Quick apply
Head of Radiology Operations
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £79,504 - £91,609 a year
- Full-time
- Annual leave
8h
Director, Corporate Business Development (Infectious Disease)
Oxford Nanopore Technologies —Oxford
- Full-time
- Negotiation
Deputy Director, Responsible Sourcing
Proforest —Oxford
- £75,000 - £82,000 a year
- Full-time
- Hybrid work
- Spanish
- Master's degree
- No degree
- Life insurance
Quick apply
Account Director
Mitie —Oxford
- Continuous improvement
- No degree
- Contracts
6d
Product Director
Achilles Group Limited —Abingdon
- Spanish
- Business development
- Team management
- Annual leave
2d
Associate Director - Project Management (8 month fixed term contract)- Channel Performance
Ipsos —Milton Keynes
- Hybrid work
- Team management
- Mentoring
- Budgeting
- Annual leave
10d
Director – Project Management - Global VAT Compliance & Reporting (GVCR)
RSM UK —Milton Keynes
- Full-time
- Hybrid work
- Continuous improvement
- Accounting
- Mentoring
Associate Director/Director Business Development
Genomics —Oxford
- Full-time
- Hybrid work
- Business development
- Business
- Annual leave

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Director of Customer Engagement and Operations, EMEA

IPCI -
High Wycombe

Quick apply

Job details

14 days ago

Qualifications

Customer relationship building
Operations management
Stakeholder collaboration
Client engagement
Stakeholder liaison
Data analysis skills
Change management
Analysis skills
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Operational strategy development
Change leadership
Customer support
Multidisciplinary collaboration
Leadership
Operations leadership experience
Stakeholder management

Full job description

Director of Customer Operations and Engagement, EMEA

High Wycombe HP11 2EE

Hybrid working - 3 days office based

IPC International, the purchasing and supply chain organisation for Subway Franchisees in EMEA and APAC, has an excellent opportunity for an experienced Director of Customer Operations and Engagement, EMEA to join our team.

Its an exciting time for the organisation IPC International was formed in 2025 by bringing together the IPC EMEA and IPC Asia Pacific teams, to create a single, global business.

As part of the business transformation, we are now looking for an experienced Director of Customer Engagement & Operations to lead our customer operations strategy across the EMEA region.

This is a high-impact leadership role responsible for delivering operational excellence, strengthening customer and franchisee engagement, and ensuring a consistently outstanding experience across a diverse international network.

The role will be leading a multi discipline team within customer engagement and operations including support desk, technology support desk, in-market engagement teams and Master Franchisee and customer support teams.

If you're an influential leader who thrives in a fast-paced international environment and enjoys balancing strategic thinking with hands-on execution, we'd love to hear from you.

About the Role

As Director of Customer Engagement & Operations, EMEA, you will own the end-to-end customer and franchisee operational experience across the region. You'll be responsible for building strong relationships with franchisees and customers, leading support operations, overseeing service deployment and change initiatives, and ensuring operational excellence is embedded across every stage of the customer journey.

You'll work collaboratively across multiple functions to deliver exceptional service, improve operational performance, and provide the insight needed to influence strategic decisions at both regional and international level.

Working closely with our executive leadership team, regional board, customers, franchisees and strategic partners, you'll shape how we engage, support and enable our customers while driving operational performance, continuous improvement and service innovation.

What You'll Be Responsible for

Customer & Franchisee Engagement
Operational Leadership
Customer Support & Service Delivery
Service Deployment & Change Management
Stakeholder Leadership

About You

You'll be an accomplished operational leader with extensive experience delivering customer excellence across complex, international organisations.

You'll bring:

Significant leadership experience in customer operations, service delivery or customer engagement
Experience working within franchise or multi-site operating environments
A proven ability to influence senior stakeholders, including executive leadership teams and boards
Strong commercial awareness combined with operational excellence
Experience leading customer support functions and service delivery teams
A track record of driving continuous improvement, automation and operational efficiency
Excellent analytical skills with the ability to turn data into actionable insights
Outstanding communication, relationship-building and stakeholder management skills
The ability to operate confidently across multiple countries, cultures and functions
A hands-on leadership style with the ability to balance strategy and execution

Why Join Us?

This is an opportunity to make a significant impact across an international organisation at an exciting stage of growth and transformation.

You'll work alongside a collaborative executive team, influence strategic direction, and help shape the future of customer engagement across the EMEA region while leading initiatives that deliver measurable value for customers, franchisees and the business.

What is important to us?

Our culture and values are at the heart of everything we do and are an important part of our hiring process.

Our three values are:

We are empowered - we have the freedom to make a difference together.
We collaborate - we trust and depend on each other. We contribute. We succeed together.

We deliver on our commitments - we deliver on our commitments together, individually, today and tomorrow.

About us

IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets.

With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end-to-end supply chain. All of this is powered by great people, execution and technology.

https://www.ipcinternational.com/

Quick apply

Refine Your Search

director of operations jobs in edgcott, bkm

Director of Customer Engagement and Operations, EMEA

Operations Director

Head of Performance and Improvement

Senior Director – Operations & Franchising, UK

Marine Operations Director

Head of Fire

Regional Director - South East

Head of F&B Strategy

Customer Partnership Director

BDI Head of Scientific Operations

Head of Marketing Operations

International sales director – New technology products

Head of Radiology Operations

Director, Corporate Business Development (Infectious Disease)

Deputy Director, Responsible Sourcing

Account Director

Product Director

Associate Director - Project Management (8 month fixed term contract)- Channel Performance

Director – Project Management - Global VAT Compliance & Reporting (GVCR)

Associate Director/Director Business Development

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