1st line support Work, Jobs in Edinburgh, Sct (with Salaries)

IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Continuous improvement
- Life insurance
- Referral programme
Quick apply
4d
IAM Practitioner
Computershare —Edinburgh
- Full-time
- Analysis skills
- Work from home
Criminal Investigator
Insolvency Service —Edinburgh
- £39,259 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
5d
IT Technician
CTDI —Glenrothes
- Full-time
- Customer service
- IT
- In-person
Quick apply
Council Resources Systems Officer - Revenues
East Lothian Council —Haddington
- £20.13 - £22.51 an hour
- Call to connect
- Hybrid work
- Organisational skills
- IT
- In-person
- Work from home
3d
Community and Events Fundraiser
Children First —Edinburgh
- £25,155 - £30,083 a year
- Weekend availability
- Hybrid work
- Public speaking
- Microsoft Office
- Travel
- Annual leave
Quick apply
Health and Safety Advisor
Defence Equipment and Support —Dunfermline
- £36,000 a year
- Part-time
- Hybrid work
- Travel
- Annual leave
- Employee discount
10d
Purchasing Executive
Tour Partner Group —Edinburgh
- Overtime
- Hybrid work
- Hotel
- Contracts
- Negotiation
- Employee discount
- Gym membership
Quick apply
Security Services Engineer II (UK)
Corero —Edinburgh
- Night shift
- Hybrid work
- Computer Science
- Scripting
- Computer networking
- Annual leave
- Life insurance
Teacher of English - Rosehill High School
East Lothian Council —Musselburgh
- £36,159 - £54,453 a year
- Call to connect
- English
- School
3d
Class Teacher (ASN) - Knox Academy, Meadowpark
East Lothian Council —Haddington
- £36,159 - £54,453 a year
- Call to connect
- Communication skills
- School
3d
Teacher of Modern Languages - Rosehill High School
East Lothian Council —Musselburgh
- £36,159 - £54,453 a year
- Call to connect
- School
3d
Manufacturing Automation Engineer
ENODA —Edinburgh
- £50,000 - £60,000 a year
- Full-time
- Schematics
- ERP systems
- Programmable logic controllers
- Annual leave
- Sick pay
Quick apply
11h
Teacher of Mathematics - Rosehill High School
East Lothian Council —Musselburgh
- £36,159 - £54,453 a year
- Call to connect
- School
3d

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IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
A full UK driving licence is preferred but not essential. Prioritise, and manage Service Desk calls to resolution. IManage Work10 (Document Management System).
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
A full UK driving licence is preferred but not essential. Prioritise, and manage Service Desk calls to resolution. IManage Work10 (Document Management System).
Quick apply
4d

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IT Service Desk Analyst - Edinburgh

Anderson Strathern -
Edinburgh

Apply Now

Job details

Qualifications

Driving Licence
iOS
Windows
Microsoft Office
Continuous improvement
Driving
iManage
IT support
IT
Communication skills

Full job description

We are seeking an experienced and proactive IT Service Desk Analyst to join our dynamic IT Department based in Edinburgh.

Home - Current vacancies - IT Service Desk Analyst – Edinburgh

Anderson Strathern is a modern, innovative law firm. We’re proud of our history but firmly focussed on an exciting future, one that embraces technology and smarter ways of working. We’re independent, and proudly so.

As Investors in People and Investors in Young People Gold award holders, we will provide you with comprehensive training and support.

In this role, you will serve as a key member of the team that acts as the first point of contact for all IT-related requests and incidents. You will provide 1st and 2nd line support across a wide range of systems and technologies, including laptops, printers, software applications, and mobile devices.

Although primarily based in our Edinburgh office, occasional travel to other offices may be required.

As a IT Service Desk Analyst, you will be expected to

Act as the first-line response for IT support requests and incidents.
Prioritise, and manage Service Desk calls to resolution.
Investigate and troubleshoot issues, escalating where necessary.
Communicate effectively with users to provide updates and support in non-technical language.
Create and manage user accounts across various systems.
Monitor and release quarantined emails via mail sweeping tools.
Support the setup and maintenance of remote working environments.
Develop and maintain clear and up-to-date Service Desk documentation.

Technologies and Tools Supported

Dell Laptops
Windows 11 Operating System
Microsoft 365 Suite
Two-Factor Authentication tools
BigHand Digital Dictation system
iManage Work10 (Document Management System)
iOS Mobile Devices

About you

A minimum of 12 months of IT Support or Service Desk experience, preferably in the Legal, Financial, or Professional Services sectors.
Strong working knowledge of Microsoft Windows OS and Microsoft Office applications.
Good understanding of audio/visual equipment and technologies.
Excellent problem-solving skills and a continuous improvement mindset.
Strong communication and interpersonal skills with the ability to explain technical concepts in layman’s terms.
A proactive approach to IT security and user support.
A flexible, team-oriented attitude and willingness to assist across a broad range of tasks.
A full UK driving licence is preferred but not essential.

What you will get in return

On-going career development and progression opportunities
Supportive and collaborative team culture and work environment
A competitive salary and benefits package

Anderson Strathern is an equal opportunities employer. Our policy is to recruit, develop, nurture and retain a diverse workforce following the guidelines of the Equality Act 2010.

Apply Now

Refine Your Search

1st line support jobs in edinburgh, sct

IT Service Desk Analyst - Edinburgh

IT Service Desk Analyst - Edinburgh

IAM Practitioner

Criminal Investigator

IT Technician

Council Resources Systems Officer - Revenues

Community and Events Fundraiser

Health and Safety Advisor

Purchasing Executive

Security Services Engineer II (UK)

Teacher of English - Rosehill High School

Class Teacher (ASN) - Knox Academy, Meadowpark

Teacher of Modern Languages - Rosehill High School

Manufacturing Automation Engineer

Teacher of Mathematics - Rosehill High School

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