Client reporting onboarding Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Support Exec. (B2B SaaS)
VoucherCart —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- English
- SQL
Quick apply
Client Programme Manager
Burges Salmon —Edinburgh
- Business development
- Continuous improvement
- Time management
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Hospitality Procurement Lead
triSaaS (Enhance) —Edinburgh
- Full-time
- Hospitality
- Management
- Analysis skills
- Free parking
- Sick pay
Quick apply
9d
Operations delivery lead - Pension
SECCL —Edinburgh
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
- Tax experience
- Employee discount
Operations Manager, Edinburgh
Pass the Keys —Edinburgh
- £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Travel
- Organisational skills
- Flexible schedule
Quick apply
Account Manager - UK Adviser Sales Business Development (Edinburgh based)
BlackRock Investments —Edinburgh
- Hybrid work
- Sales
- Bachelor's degree
- No degree
- Work from home
Director – Project Management - Global VAT Compliance & Reporting (GVCR)
RSM UK —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Project management
Human Resources Business Partner (9 month FTC)
Charles River Laboratories —Tranent
- £35,000 - £45,000 a year
- Full-time
- Sales
- Administrative experience
- Analysis skills
12d
SHE Advisor
M Group —Grangemouth
- £50,000 - £55,000 a year
- Overtime
- Microsoft Office
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
Business Development Manager East Scotland
Global Brands Limited —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Business Development Manager
Global Brands LTD —Edinburgh
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Operations Support Manager
OCS Group —Livingston
- £15.50 an hour
- Microsoft Office
- Analysis skills
- Driving
Quick apply
Associate, Alternatives Fund Accounting
BlackRock Investments —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
- Work from home
Product Certification Auditor (Scotland)
BSI —Edinburgh
- Full-time
- Travel
- Annual leave
Advisory Consultant - Transaction Advisory
AECOM —Edinburgh
- Full-time
- Hybrid work
- Project management
- No degree
- Organisational skills
1d
BIM Manager
AECOM —Edinburgh
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Microsoft Office
4d
Project Director - Controls Analytics
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Leadership
Global Delivery Division Lead
Clearwater Analytics, Ltd. —Edinburgh
- Sales
- Microsoft Office
- Project management
Quick apply
5d
Business Support Specialist - Seafood
LRQA group —Inverleith
- CRM software
- Administrative experience
- Organisational skills

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Customer Support Exec. (B2B SaaS)

VoucherCart
Edinburgh

Quick apply

Job details

Full-time
£27,000 - £32,000 a year

Benefits

Company pension

Qualifications

Jira
Google Suite
Data structures
Magento
English
SQL
Confluence
JavaScript
APIs
IT
Business coaching
SaaS
Communication skills
Camtasia

Full job description

As a pioneering global technology firm and market leader in our field, VoucherCart is revolutionising the way Hotels, Restaurants, Spas, Leisure, and Retail businesses sell their products and services, driving revenue growth, new customer acquisition, and retention.

As a Customer Support Specialist, you love helping people and concern yourself with ensuring customer queries are promptly and efficiently addressed. Working with our clients and technology partners alike, you will provide, instant chat and telephone support as well as conduct screen-share calls where necessary so VoucherCart can understand, assist with, and resolve any specific issues/challenges.

You will carry out screen recordings and create documentation of key functions of the VoucherCart SaaS platform (explainers and guides) and work alongside marketing and video production to create and maintain a structured help forum and Academy suite of videos and help files.

You will have an analytical, problem-solving mindset, and work across the product and development team to specify new features and improve existing ones based on identified customer needs.

Responsibilities:

In general, a typical day involves:

Being an active member of a global team that provides support via live chat, tickets, and one-on-one screen share sessions.
Helping people use the VoucherCart platform
Troubleshooting, investigating, and creating detailed reports.
Building and extending help tutorials library providing support and guidance in platform usage for our customers around the world.
Working with API on 3rd Party System integrations.
Completion of testing and reporting on newly released features.

The role requires:

Excellent English writing and communication skills, with an aptitude for taking technical language and making it understandable.
A passion for solving problems and proposing elegant solutions.
Development of deep platform functional knowledge.
An ability to learn and adapt so that you can help teach others.
Patience, grace, and a sense of humour.
Representing the voice of the customer to provide input into every core product, marketing, and sales process.
Close collaboration with team members supporting renewals, upgrades, and up-sell opportunities.

You will work with and ideally have experience with some or all of the following technologies:

Intercom
Atlassian Jira
GSuite
Snagit or Camtasia
Zoom, Chime, Google Meet
Typeform

You will perform business functions as required from time to time, including, but not limited to:

Providing daily support to customers via online chat (Intercom)
Acting as the main point of contact between the company and a number of named enterprise accounts providing onboarding of new customers, the training of platform end users, as well as post-go-live support.
Understanding customer outcomes by communicating with customers, analyzing customer health metrics, performance, and gathering other feedback via Intercom and Typeform or Hotjar.
Creation of Tasks and Epics in Altassian Jira.
Collaborating with the engineering and development team to configure our software platform as per customers' requirements and troubleshoot technical issues raised by customers.
Reporting on customer/platform engagement, and providing feedback to the other teams regarding product and service improvements.
Providing insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.

What makes you the right fit for this role:

Computer Science, Information Systems, IT-related qualification/background at Degree level or higher.
Self-motivated, proactive team player
Training and coaching ability. Helping educate our customers is the key to their and our success
Strong communication and interpersonal skills
Experience in professional services, or technical consulting roles. (SaaS experience preferred)
Familiarity with any CRM platforms & their data structure
Familiarity with Intercom, Slack and Atlassian Jira/Confluence

Priority will be given to applicants who have experience with and/or awareness of:

Direct experience in a support role handling, prioritising and escalating support tickets
Enterprise application development and/or API integrations
SQL
EPOS Systems, Payment Gateways, and e-commerce platforms (Shopify, Woocommerce, Magento etc)
Development and troubleshooting with JavaScript
Coding
API's and Webhooks

Remuneration:

Basic Salary: \u00a325-30K /Yr (Depending on experience)

Workplace Pension Scheme

Working Hours

Mon-Fri (Full-Time) 09.30 - 17.30.

Location

VoucherCart Ltd, Edinburgh Futures Institute, Lauriston Place, Edinburgh, UK

How to Apply

Please send all applications with your CV, and if you can - a short Video CV telling us about you and your suitability for the role (Approx. 90-120 seconds) to [email protected].

Quick apply

Refine Your Search

client reporting onboarding jobs in edinburgh, sct

Customer Support Exec. (B2B SaaS)

Client Programme Manager

Helpdesk Team Leader

Hospitality Procurement Lead

Operations delivery lead - Pension

Operations Manager, Edinburgh

Account Manager - UK Adviser Sales Business Development (Edinburgh based)

Director – Project Management - Global VAT Compliance & Reporting (GVCR)

Human Resources Business Partner (9 month FTC)

SHE Advisor

Business Development Manager East Scotland

Business Development Manager

Operations Support Manager

Associate, Alternatives Fund Accounting

Product Certification Auditor (Scotland)

Advisory Consultant - Transaction Advisory

BIM Manager

Project Director - Controls Analytics

Global Delivery Division Lead

Business Support Specialist - Seafood

I want to receive the latest job alerts for client reporting onboarding in edinburgh, sct

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