Customer care Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Care Associate
Aegon UK —Edinburgh
- £13.45 - £17.05 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Customer Service Advisor
Search Hiredonline —Edinburgh
- £13.49 an hour
- Temporary
- Remote
- Customer service
- IT
12d
Customer Advisor
Boots —Edinburgh
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
9d
VacancyTitle: Collection Support Service Assistant
National Library of Scotland —Edinburgh
- £29,754 a year
- Full-time
- Communication skills
- Annual leave
1d
Temporary Sales Assistant - UNIQLO Princes Street
UNIQLO —Edinburgh
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
Team Member - Edinburgh Airport
Pret A Manger —Edinburgh
- £14.50 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Property Services Administration Officer
Prospect Community Housing —Edinburgh
- £31,792 - £39,921 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Flexitime
Quick apply
13d
Digital Customer Service Assistant
Atelier Printworks —Edinburgh
- £17 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
2d
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Service Advisor
L&I Eaton ARC —Edinburgh
- Up to £13 an hour
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Employee discount
Quick apply
8d
Medical Receptionist/Administrator
West End Medical Centre —Edinburgh
- £13 - £15 an hour
- Full-time
- Customer service
- GP surgery experience
- Administrative experience
- Annual leave
Quick apply
Nights - Team Member
Hub by Premier Inn —Edinburgh
- Up to £14.16 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
13d
Customer Assistant
Lidl —Edinburgh
- £13.45 - £14.45 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
1d
Nights Team Member
Hub by Premier Inn —Edinburgh
- Up to £14.16 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
6d
Team Member
NEXT —Edinburgh
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
Part Time Evening Care Assistant
Call-In Homecare Ltd —Edinburgh
- £13.75 an hour
- Part-time
- No experience needed
- English
- Paid training
- Annual leave
Quick apply
1d
Cashier/Customer Service
CROSSFIELDS LIMITED —Edinburgh
- £13 - £16 an hour
- Full-time
- In-person
- Free parking
- Paid training
Quick apply
1d
Customer Assistant Craigleith
Lidl —Edinburgh
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
10d
Barista
Costa Limited —Edinburgh
- £13.12 - £14.12 an hour
- Part-time
- Fast casual restaurant
- Communication skills
- Employee discount
6d
Crew Member
Five Guys UK —Edinburgh
- £11.25 - £14.70 an hour
- Restaurant
- Annual leave
- Employee discount
9d

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Customer Care Associate

Aegon UK -
Edinburgh

Quick apply

Job details

Full-time
£13.45 - £17.05 an hour

Benefits

Cycle to work scheme
Company pension
Pay rise

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office

Full job description

Job Description Summary

Job Description

Customer Care Associate

Permanent
Location: Edinburgh (Once trained, we believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)
Salary: Starting salary is £26,228 with the opportunity to increase through our Pay Progression Scheme once you’re in role. Find out more below.
Working pattern: Full time – 37.5 hours per week (Shift times are between 8:30am – 5:30pm Monday to Friday.
Training: Comprehensive, hands-on training for the first 3 months in our Edinburgh office to set you up for success.

Closing Date: Monday 20 July 2026

At Aegon UK, we are united through a single, clear purpose: Helping people live their best lives.

People are living longer than ever before, and at Aegon UK we're excited by the opportunities this brings. As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter.

Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Edinburgh location.

We Step Up: As a Customer Care Associate, you’re on the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You’ll answer inbound calls from our customers and help them use the Aegon Platform to manage their money.

We Tune In: We take ownership of our customers satisfaction by listening to their needs and communicating in clear and easy to understand language. We embrace every day as an opportunity to learn and grow, staying curious and committed to continuous improvement. Together, we bring out the best in ourselves and each other.

We are a Force for Good: We help our customers with the big stuff, for the moments that matter: Pensions, Savings, and Investments. We do this through the Aegon Platform, an online service which lets our customers keep the important things in one place, so it’s easier for them to make decisions and plan for their future.

We’ll train you: We’re not looking for financial experts (though they are very welcome!). When you join us, you’ll go straight into our Customer Care Training Academy and learn from some of our experts. Before you deal with customers, we’ll give you the skills and knowhow to delight and support them. All you need to bring is your hunger to learn, a drive to solve problems and the compassion to keep your customers wellbeing at the heart of every interaction.

We’d love to hear from you if:

You’ve got experience in customer service (contact centre, face-to-face, retail, hospitality – that kind of thing).

You’re a good communicator with an eye for detail.

You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.

You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel

How we’ll look after you:

Our starting salary is £26,228 (or £13.45ph).

We’ll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up to £33,240 (£17.05ph)

We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).

A discretionary annual bonus, depending on personal and company performance.

34 days leave per year (including bank holidays, pro-rated for part-time)

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loans.

What happens next?

Once you’ve submitted your application, you’ll receive an email inviting you to complete a short series of interactive tasks. These are designed by our trusted partners, Arctic Shores, and aim to give us a better understanding of your skills, behaviours, and how you approach different situations.

If you’re successful at this stage, you’ll be invited to a conversation with one of our Talent Acquisition Consultants. This chat will focus more on how you think and respond to various scenarios, rather than your previous experience. If all goes well at this stage, you’ll be invited to interview in person at our Edinburgh office on either Thursday 23 July or Tuesday 4 August 2026. You can find out more about the next steps here.

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

Equal Opportunity Employer:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

Work Location: Hybrid remote in Edinburgh EH12

Quick apply

Refine Your Search

customer care jobs in edinburgh, sct

Customer Care Associate

Customer Service Advisor

Customer Advisor

VacancyTitle: Collection Support Service Assistant

Temporary Sales Assistant - UNIQLO Princes Street

Team Member - Edinburgh Airport

Property Services Administration Officer

Digital Customer Service Assistant

Customer Care Coordinator

Customer Service Advisor

Medical Receptionist/Administrator

Nights - Team Member

Customer Assistant

Nights Team Member

Team Member

Part Time Evening Care Assistant

Cashier/Customer Service

Customer Assistant Craigleith

Barista

Crew Member

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