Customer service manager Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Service Manager
Grant Westfield —Edinburgh
- Management
- Customer service
- No degree
- Annual leave
- Employee discount
Internal Sales Manager
The Edinburgh Boiler Company —Dalkeith
- £43,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Analysis skills
Quick apply
Service Manager - Customer Services
East Lothian Council —Haddington
- £40.40 - £45.51 an hour
- Call to connect
- Hybrid work
- In-person
- School
- Work from home
5d
Customer Success Manager – Hospitality Technology | Office Based | Edinburgh | £32,000–£36,000 + OTE
triSaaS (Enhance) —Edinburgh
- £32,000 - £36,000 a year
- Full-time
- Hospitality
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
5d
Sales and Marketing Manager
Raeburn Training —Kirkcaldy
- £45,000 - £55,000 a year
- Full-time
- Sales
- Marketing
- Social media management
- Free parking
Quick apply
8d
Head of Events
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
5d
Senior Facilities Manager
National Westminster Bank PLC —Edinburgh
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Hotel
- Computer networking
- School
- Annual leave
Bershka Edinburgh General Manager
INDITEX —Edinburgh
- Full-time
- Sales
- Leadership
Quick apply
Anthropologie Service and Selling Manager - Edinburgh, Scotland
Anthropologie —Edinburgh
- Full-time
- Sales
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Retail Store Manager
IOLLA —Edinburgh
- Full-time
- Retail management
- Annual leave
- Employee assistance programme
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
Customer Experience Manager
Sainsbury's —Edinburgh
- £32,700 a year
- Management
- Leadership
- Employee discount
5d
Assistant Manager
Starbucks —Edinburgh
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Edinburgh
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Duty Manager
ABM UK —Edinburgh
- £39,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Employee discount
Quick apply
Assistant Manager - Howies Restaurant
Howies —Edinburgh
- £32,705 - £42,000 a year
- Overtime
- Hospitality
- Sales
- Restaurant management
- Employee discount
Quick apply
23h
Store / Sales Manager
TILE STAR —Edinburgh
- £28,700 - £36,000 a year
- Full-time
- Management
- Sales
- English
Quick apply
14d
Group Manager
Joup Pret —Edinburgh
- £45,000 a year
- Full-time
- Hybrid work
- Leadership
- Employee discount
Quick apply
Lead Nightshift Manager
Sainsbury's —Loanhead
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
6d
Night Guest Services Manager
InterContinental —Edinburgh
- £32,136 a year
- Night shift
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
1d

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Customer Service Manager

Grant Westfield -
Edinburgh

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Employee discount
On-site parking

Qualifications

Management
Customer service
Organisational skills
Communication skills

Full job description

Edinburgh

An exciting opportunity has arisen for a Customer Service Manager at Grant Westfield, the company behind the UK’s leading bathroom panel brands, Multipanel and Naturepanel.

Managing the Customer Services team this role will maximise performance and will be responsible for planning and implementing Customer Service strategies.

Key Responsibilities:

Lead and develop the Customer Service department, setting clear strategic direction aligned with wider business objectives.
Foster a culture of customer & commercial focus, accountability and continuous improvement across all service teams.
Lead, coach and develop the Customer Service Team Leader to drive high performance and ensure effective succession planning.
Provide strategic oversight of inbound & outbound activity, quality frameworks, returns, complaints handling, and reporting processes.
Take ownership of high risk or business escalated customer situations, ensuring effective resolution frameworks are in place.
Oversee resource planning, team structure and operating models to ensure capacity and capability align with service demand and business strategy.
Ensure a consistent approach to performance management and development through leadership teams, embedding a strong culture of coaching and growth.
Establish and maintain effective communication frameworks, ensuring customer insight and feedback are captured and used to enhance the customer experience.
Lead and contribute to the design and implementation of change initiatives and projects impacting Customer Services.
Drive the identification and adoption of best practice, processes and systems to enable a continuous improvement environment.
Own and review service performance frameworks, ensuring SLAs, KPIs and quality standards are aligned to business and customer expectations.

The successful candidate’s profile:

Essential:

Management experience within a Customer Service environment.
Experience of managing an operation through periods of significant growth or change.

Desirable:

Previous Epicor system experience.

Qualifications

Essential:

Qualified to degree level or equivalent professional experience in Customer Service.

Flexibility

Demonstrates willingness to change ideas or perceptions based on new information or contrary evidence.
Is open to new ideas and listens to other people’s points of view.
Responds effectively to changing circumstances.
Adjusts tasks and priorities when necessary.

Teamwork

Is friendly, approachable and cooperative.
Provides support when recognising others being overwhelmed with work or unable to solve a problem.
Shares knowledge, ideas and concerns with other members of the team and across a wider organisational network.
Respects cultural differences and differences in opinions.
Builds excellent working relationships with internal departments within the company.

Customer Service

Treats all clients with respect and cultural awareness.
Accepts responsibility for mistakes, apologises and makes suitable and timely amendments.
Takes pride in delivering the highest level of customer service

Organisational skills

Ensures a clear understanding of the desired result, if unsure, asks for clarification.
Can work independently and prioritise their workload.

Communication

Strong communication and interpersonal skills with the ability to influence and motivate others
Present and discuss views effectively, through formal, informal, written and spoken communication.
Actively listens to co-workers and customers to gain a better understanding of their concerns and needs.

Attention to detail

Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts ensure client expectations are met and exceeded.
Maintains properly equipped work area.

Problem solving

Acknowledges when doesn't know something and takes steps to find out.
Can recognise potential problems and present potential solutions.

Continuous improvement

Constantly seeks ways to improve processes, products or services.
Seeks out/engages in continuous learning opportunities that develop self and expands organisational intellectual capital.
Uses feedback from co-workers and clients to continuously improve service.

What Grant Westfield will offer you:

Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.

Competitive Salary
Discretionary annual bonus scheme
30 days annual leave with the opportunity to purchase additional days
Health Cash Plan
Bike to Work scheme
On-site parking
Staff Discount

Apply Now

Refine Your Search

customer service manager jobs in edinburgh, sct

Customer Service Manager

Internal Sales Manager

Service Manager - Customer Services

Customer Success Manager – Hospitality Technology | Office Based | Edinburgh | £32,000–£36,000 + OTE

Sales and Marketing Manager

Head of Events

Senior Facilities Manager

Bershka Edinburgh General Manager

Anthropologie Service and Selling Manager - Edinburgh, Scotland

Retail Store Manager

Customer Contracts Manager

Customer Experience Manager

Assistant Manager

Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped

Duty Manager

Assistant Manager - Howies Restaurant

Store / Sales Manager

Group Manager

Lead Nightshift Manager

Night Guest Services Manager

I want to receive the latest job alerts for customer service manager in edinburgh, sct

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