Customer success operations manager Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Success Operations Manager
Mail Bazar Digital Ltd —Edinburgh
- £4,700 - £5,100 a month
- Full-time
- CRM software
- Management
- English
Quick apply
3d
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Customer Success Manager – Hospitality Technology | Office Based | Edinburgh | £32,000–£36,000 + OTE
triSaaS (Enhance) —Edinburgh
- £32,000 - £36,000 a year
- Full-time
- Hospitality
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
10d
Internal Sales Manager
The Edinburgh Boiler Company —Dalkeith
- £43,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Analysis skills
Quick apply
Operations Support Manager
Care UK —Colinton
- £75,000 a year
- Travel
6d
Customer Experience Manager
Sainsbury's —Edinburgh
- £32,700 a year
- Management
- Leadership
- Employee discount
10d
Business Development Manager
Edinburgh Remakery —Leith
- £37,533 - £45,146 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick apply
11d
Operations Manager, Amazon, Dunfermline, Customer Fullfillment
Amazon UK Services Ltd. —Dunfermline
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
Branch Manager
Clockwork Removals & Storage Ltd —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
- Relocation assistance
Quick apply
11d
Excursions Manager
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Weekend availability
- Computer literacy
- English
- Administrative experience
- Annual leave
Intelligence Analyst
Fair Work Agency —Edinburgh
- £35,367 - £37,497 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
- Annual leave
- Sick pay
9d
Customer and Trading Manager - Nightshift
Sainsbury's —Edinburgh
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Operations delivery lead - Pension
SECCL —Edinburgh
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
- Tax experience
- Employee discount
Sales & Events Manager
Elior UK —Edinburgh
- £40,000 a year
- Full-time
- Hospitality
- Sales
- Organisational skills
Quick apply
Customer Service Centre Supervisor
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Sick pay
11d
Workplace Coordinator
Trip.com Group —Edinburgh
- Full-time
- Customer service
- Administrative experience
- Organisational skills
4d
Concession Manager
Luca Faloni —Edinburgh
- Full-time
- In-person
- Leadership
- Marketing
- Employee discount
Quick apply
Senior Risk Manager
Nucleus Financial Group —Edinburgh
- IT
- Annual leave

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customer success operations manager jobs near edinburgh, sct

Customer Success Operations Manager

Mail Bazar Digital Ltd
Edinburgh

Quick apply

Job details

Permanent | Full-time
£4,700 - £5,100 a month
3 days ago

Qualifications

CRM software
Management
English
Supervising experience
Account management

Full job description

About the Role:

Edinburgh is a growing centre for digital business, ecommerce, and customer-focused technology services. At Mail Bazar Digital Ltd, we support that growth by helping businesses improve customer communication, streamline service operations, and create smoother digital customer experiences.

We are looking for a Customer Success Operations Manager who can take ownership of customer success processes, service performance, reporting, and operational improvements. You are not just managing customer accounts; you are building the systems, workflows, and standards that help customers receive consistent, reliable, and professional support.

You will work closely with customer success teams, sales, support, operations, and internal stakeholders to improve retention, customer satisfaction, onboarding, reporting, and service delivery. This role is ideal for someone who is organised, commercially aware, data-driven, and confident in improving customer-facing operations.

Key Responsibilities:

Customer Success Operations: Manage and improve the day-to-day processes that support customer onboarding, account management, renewals, service reviews, and customer communication.

Process Improvement: Identify gaps in customer success workflows and implement practical improvements that increase efficiency, consistency, and customer satisfaction.

CRM and Reporting: Maintain accurate customer data, track key performance indicators, prepare reports, and use CRM insights to support better business decisions.

Customer Retention: Support customer retention strategies by identifying risks, monitoring engagement, and helping teams take action before issues affect customer relationships.

Team Coordination: Work with customer success, support, sales, and operations teams to ensure customer requests, escalations, and follow-ups are handled properly.

Service Standards: Create and maintain clear procedures, templates, and service guidelines to ensure a consistent customer experience.

Stakeholder Management: Present operational updates, performance trends, and improvement recommendations to internal management.

What We Are Looking For:

Experience: Previous experience in customer success, customer operations, account management, service delivery, or business operations is preferred.

Operational Skills: Strong understanding of customer workflows, CRM systems, reporting, onboarding processes, and service performance tracking.

Problem-Solving: You can identify operational issues, understand the root cause, and create practical solutions that improve both customer experience and team efficiency.

Communication: You can communicate clearly with customers, internal teams, and management. You are confident explaining processes, updates, and recommendations.

Organisation: You can manage multiple priorities, track deadlines, maintain accurate records, and ensure follow-ups are completed on time.

Mindset: You are proactive, customer-focused, and commercially aware. You understand that strong customer operations help protect revenue, improve satisfaction, and support long-term business growth.

Pay: £4,700.00-£5,100.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer success operations manager jobs in edinburgh, sct

Customer Success Operations Manager

Operations Manager

Customer Success Manager – Hospitality Technology | Office Based | Edinburgh | £32,000–£36,000 + OTE

Internal Sales Manager

Operations Support Manager

Customer Experience Manager

Business Development Manager

Operations Manager, Amazon, Dunfermline, Customer Fullfillment

Customer Contracts Manager

Branch Manager

Excursions Manager

Intelligence Analyst

Customer and Trading Manager - Nightshift

Customer Care Coordinator

Operations delivery lead - Pension

Sales & Events Manager

Customer Service Centre Supervisor

Workplace Coordinator

Concession Manager

Senior Risk Manager

I want to receive the latest job alerts for customer success operations manager in edinburgh, sct

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