Customer support agent Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Support Agent
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Gym membership
Baggage Hall Agent - FULL TIME - UK
Swissport International AG —Edinburgh
- £12.91 an hour
- Weekend availability
- Communication skills
- Free parking
- Employee assistance programme
4d
Customer Service Centre Agent
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Passenger Service Agent
Aviation Services EDI Limited —Edinburgh
- £12.72 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
12d
Guest Experience Agent
100 Princes Street —Edinburgh
- £28,000 a year
- 12 hour shift
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
11d
Back Office Agent
Indie Campers —Edinburgh
- Weekend availability
- Hospitality
- English
- Communication skills
Quick apply
Technical Product Owner (Customer Contact)
Sky —Livingston
- Full-time
- Hybrid work
- SQL
- Agile
- Communication skills
- Employee discount
8d
EDINBURGH - Rental Agent / Car Cleaner (m/f/d)
Roadsurfer —Edinburgh
- Full-time
- English
- Communication skills
- Employee discount
Quick apply
People Change Agent
Leonardo UK Ltd —Edinburgh
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
14d
Data Scientist (Product Analytics)
Wordsmith AI —Edinburgh
- Full-time
- SQL
- AI
- Communication skills
Logistics Process Administrator
INEOS Group —Grangemouth
- Microsoft Office
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Property Manager
Places for People —Edinburgh
- £28,945 a year
- Microsoft Outlook
- Customer service
- Driving
- Employee discount
- Flexible schedule
8h
Junior Hub Developer
Ember —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Flexible schedule
Quick apply
14d
Logistics Process Administrator
INEOS —Grangemouth
- £0.01 a day
- Microsoft Office
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Business Travel Consultant - Spanish speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Bar
- Spanish
- Relocation assistance
- Life insurance
Customer Experience Cloud & AI SME
MaxAccelerate —Edinburgh
- Salesforce
- Analysis skills
- Machine learning
Quick apply
Senior Business Travel Consultant - French Speaking - Remote
Perk —Edinburgh
- Full-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
Applied Scientist, Demand Tech, Amazon Ads
Amazon Development Centre (London) Limited —Edinburgh
- Full-time
- Doctoral degree
- Engineering
- Java
4d
Senior Business Travel Consultant - French Speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
- Life insurance
Research Assistant
Rettie —Edinburgh
- Full-time
- Microsoft Office
Quick apply

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customer support agent jobs near edinburgh, sct

Customer Support Agent

Modulr Finance -
Edinburgh

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company events
Private medical insurance
Gym membership

Qualifications

Complaint handling
Technical support

Full job description

Edinburgh, UK

Full-time

In office 4 days/week

Are you curious and excited by experimentation?

Do you want to keep learning and developing while gaining hands-on experience in embedded payments?

Do you want to play a key role in delivering a world-class customer experience?

If so, we would love to hear from you!

Who We Are

Our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products. Find out more about us on our website and careers site.

What You’ll Do

Respond to customer enquiries via web, email, phone, and other channels, ensuring timely and effective resolution.

Investigate and diagnose issues using company and online resources, maintaining accurate communication and issue logs.

Collaborate with your team to continuously improve the quality of service provided to customers.

Take ownership of the customer experience, seeing complex issues through to resolution.

Work flexibly between 8am and 6pm, Monday to Friday (35-hour week), with 24/7 out-of-hours support on a rota basis (1 week in 6).
Contribute ideas and share knowledge to help improve processes and customer outcomes.

Who You Are

What you’ll need:

A curious mindset and proactive approach to problem-solving.

Experience supporting customers via phone and email.

Confidence in communicating with customers and tailoring your style to different audiences.

High attention to detail and ownership of the customer experience.

Nice to haves:

Experience providing 1st line technical support or troubleshooting technology products.

Complaint handling experience.
Academic background in finance, technology, or business, or European language skills/experience with overseas clients.

What We Offer You

Share Options – Company Share Option Plan (CSOP).

Bonus – Annual discretionary bonus based on company and individual performance.

Flexible benefits – £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental, etc.

Wellbeing app – Confidential, on-demand access to therapy, coaching, and more.

Holidays – 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays; you choose the rest.

Learning opportunities – Two-day onboarding (ModStart) and ongoing development support.

Company-wide events – Participate in collaborative and engaging events.
Bike to work / E-bike scheme

ModInclusion

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.

Apply Now

Refine Your Search

customer support agent jobs in edinburgh, sct

Customer Support Agent

Baggage Hall Agent - FULL TIME - UK

Customer Service Centre Agent

Passenger Service Agent

Guest Experience Agent

Back Office Agent

Technical Product Owner (Customer Contact)

EDINBURGH - Rental Agent / Car Cleaner (m/f/d)

People Change Agent

Data Scientist (Product Analytics)

Logistics Process Administrator

Property Manager

Junior Hub Developer

Logistics Process Administrator

Senior Business Travel Consultant - Spanish speaking

Customer Experience Cloud & AI SME

Senior Business Travel Consultant - French Speaking - Remote

Applied Scientist, Demand Tech, Amazon Ads

Senior Business Travel Consultant - French Speaking

Research Assistant

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