ADVERT
Post for Receptionist/ Administrator
(full time & part time hours available)
No. of hours per week are negotiable (noting that Mon-Fri working is essential)
please do not apply if you do not wish to work 5 days
Salary: Competitive salary ~ dependent on qualifications & experience
Closing date: Friday 21st August 2026
(please note that we may close earlier dependent of number of applications)
**Respectfully; previous applicants, please do not re-apply**
Applications are invited for the post of Receptionist/ Administrator.
Are you looking for variety in your role? Are you looking to learn new skills and to be part of a friendly, inclusive and supportive team?
Are you able to work in a very fast paced environment? If so, please apply for our reception/ admin role.
Milton Surgery is a friendly and progressive GP Practice with a reputation for excellent person-centered care and innovated working. We are a well-established and respected Medical Practice, consisting of 8,000 patients circa, working from a custom built Health Centre in North East of Edinburgh. Milton Surgery is within easy commute from the centre of Edinburgh and is within easy reach of The Borders, Glasgow, Fife and surrounding areas with good road and rail links providing easy access to the Practice and its many local amenities. We are a 5 GP Partnership, supported by 2 Salaried GPs, 1 Practice Nurse, 1 HCA and an experienced administrative team. This is a paperlite and Vision/Docman practice.
2026 is a year of change for Milton Surgery with a mix of both expected and unexpected changes ie retirement, progression, end of retainer programme etc. So, with this, we are excited to be writing our new chapter. We are looking for a Receptionist/ Administrator to join us as we embark on this new development.
The team work on a rotational basis (early, middle and late shifts, exact times will vary due to contracted hours) but these will be between the hours of 7.30am-6pm Monday to Friday. We are a busy, inclusive and friendly GP Practice in Edinburgh and we are looking for someone who is enthusiastic, forward thinking, highly motivated, that will join us in writing our new chapter. Also someone who will work hard to provide an excellent person centred care administrative service to our patients and our GPs. This is an exciting, varied and fast paced role with tasks including reception and telephone cover, prescription administration, patient record summarising, audio typing, document workflow management, dealing with medical reports et al.
We are looking for someone who is keen to develop this role further.
Previous General Practice and/ or extensive admin & customer service experience is essential.
Job Description for post of Receptionist/Administrator
Main purpose of post: To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff. To provide administrative support to the immediate and wider Practice team.
Responsible to: Practice Manager
MAJOR DUTIES AND RESPONSIBILITIES OF THE POST (short summary, not definitive)
Reception Duties
Monitor flow of patients within the Practice and respond to queries. Manage the appointments system and report any problems or variations to the Reception Supervisor/Practice Manager. Ensure smooth operation of the telephone system, receiving, diverting calls and taking messages.
Management of Medical Records
Deal with all incoming and outgoing medical records including summarising. Maintain and update computerised registration/clinical database. Carry out procedures for all aspects of registration. Maintain and update patient correspondence via the Docman system. Pulling of information from electronic case notes as required eg blood results.
Statistical and data input
Input statistical information and data as required using Vision including summarising of hospital letters, Child Health Surveillance, immunisations and vaccinations etc.
Updating and inputting patient for information with smoking status etc
Individual tasks
Take responsibility for a specific area of work.
Administrative duties
Telephone calls to hospitals, care homes and patients for ambulances etc as required.
Follow procedure for prescription requests and order stationery/ stock or advise relevant personnel of stationery/ stock requirements
Typing of correspondence & processing medical report requests
Photocopying, faxing, scanning etc
Carry out any tasks as allocated
Start and end of day procedures
Carry out duties to open and close Practice as appropriate
Any other delegated duties considered appropriate to the post
PERSON SPECIFICATION
Requirements of the post
· An understanding, acceptance and adherence to the need for strict confidentiality and professionalism at all times.
· Excellent customer service skills
· Ability to use own judgement, resourcefulness and common sense to respond to’ enquiries and requests
· Excellent communication skills
· A positive and pro-active attitude and flexible approach to work, patients and colleagues
· Ability to think “outside the box” and see the bigger picture
· Must be team orientated
· Proficient user of Microsoft Office Packages; including an understanding of email use and folders within the IT packages
· The ability to self-motivate, organise and prioritise workload for yourself and colleagues.
· Adherence of responsibilities regarding Health and Safety within the workplace.
Person Specification
Essential
Desirable
Knowledgeable of the NHS, specifically; Primary Care and the demands of direct patient contact
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Medical Terminology
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Excellent Keyboard Skills
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Good IT Skills and experience in Microsoft business applications
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Experience of Vision
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Experience of Docman
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Team player as well as the ability to work on own initiative
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Ability to work within a given protocol but, also able to make considered judgments where appropriate
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Ability to follow through on undertakings and ensure completion of task to overall satisfaction
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Respectful, Courteous & Professional Manner and consideration towards Patients and Colleagues
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Clean and Tidy Appearance
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Calm and Resilient when under pressure
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Good communicator
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Good attention to detail
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Ability to demonstrate a commitment to continued professional development
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Please apply by submitting your CV and covering letter by email to [email protected]
Closing date for applications is Friday 21st August 2026
General contact and informal enquiries to Elaine Jenkins, Practice Manager
Job Types: Full-time, Part-time, Permanent
Pay: From £24,784.50 per year
Benefits:
- Company events
- Company pension
- On-site parking
Work Location: In person
