Senior service advisor Work, Jobs in Edinburgh, Sct (with Salaries)

Senior Customer Service Advisor
Barclays —Edinburgh
- £27,700 a year
- Weekend availability
- Travel
- Banking
- Life insurance
7d
Senior Service Advisor
Vertu Motors —Ratho
- £35,000 a year
- Full-time
- Mentoring
- Communication skills
Quick apply
2d
Head of Digital Communications
Crown Office and Procurator Fiscal Service —Edinburgh
- £62,111 - £77,439 a year
- Full-time
- Presentation skills
- Leadership
- Analytics
- Annual leave
- Employee assistance programme
Consulting Associate
Biedrzycki Enterprise Consulting Ltd —Edinburgh
- £3,800 - £4,900 a month
- Full-time
- Writing skills
- Research
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Senior Sales Advisor
Jewson Builders Merchants —Dalkeith
- Full-time
- Customer service
- Organisational skills
- In-person
- Employee discount
- Referral programme
Asset & Wealth Management - Digital and Data Transformation - Product Manager - VP
JPMorganChase —Edinburgh
- Full-time
- Product management
- Communication skills
- Banking
Renewable Energy Development Advisor - Associate
Savills —Edinburgh
- Full-time
- Remote
- Business development
- Contracts
- Annual leave
Senior IT Transformation Consultant
Texaport —Edinburgh
- £60,000 - £85,000 a year
- Full-time
- Remote
- Mentoring
- Communication skills
Quick apply
Engagement Consultant (Scotland)
WSP —Edinburgh
- Part-time
- Hybrid work
- No degree
- Organisational skills
- Communication skills
- Flexitime
- Work from home
9d
International Private Bank - Operations Projects Manager - Vice President
JPMorganChase —Edinburgh
- Full-time
- Analysis skills
- Agile
- Communication skills
1d
Sr. Subject Matter Expert - Implementations
Clearwater Analytics, Ltd. —Edinburgh
- Master's degree
- Bachelor's degree
- Leadership
Quick apply
11d
People Advisor
Apex Hotels Ltd —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
11d
Senior Policy Advisor: Local Growth and Place Division
Ministry of Justice —Edinburgh
- £49,325 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
5d
Associate Director, Operations Transformation, Airline Industry, Operations Industry & Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Business development
- Team management
- Mentoring
Territory Manager
Newcross Healthcare Solutions Limited (1) —Edinburgh
- Up to £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Analysis skills
Quick apply
Talent Development Specialist
Avaloq —Edinburgh
- Full-time
- Hybrid work
- Data analysis skills
- Project management
- Human resources
Quick apply
4d
Senior Manager, Migration Workstream Lead/Project Manager – Investment Management & Wealth, Operations Industry & Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Agile
- Budgeting
- Communication skills
Head of Information and Data Governance
Nucleus Financial Group —Edinburgh
- Microsoft Powerpoint
- Continuous improvement
- Team management
Management Consultant - Finance Transformation
Capco —Edinburgh
- Full-time
- Business development
- Analysis skills
- Financial services
- Annual leave
- Life insurance
Quick apply
Senior Business Travel Consultant - Spanish speaking
Perk —Edinburgh
- Full-time
- Bar
- Organisational skills
- Communication skills
- Relocation assistance
- Life insurance

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senior service advisor jobs near edinburgh, sct

Senior Customer Service Advisor

Barclays -
Edinburgh

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Job details

Permanent
£27,700 a year
7 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer support
Customer interaction
Banking

Full job description

Date live: 14/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000125012

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role is based at our Edinburgh branch but will include occasional travel up to 1 hour to cover our local hubs when required.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

senior service advisor jobs in edinburgh, sct

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Asset & Wealth Management - Digital and Data Transformation - Product Manager - VP

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Territory Manager

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Senior Manager, Migration Workstream Lead/Project Manager – Investment Management & Wealth, Operations Industry & Domain Solutions, Technology & Transformation

Head of Information and Data Governance

Management Consultant - Finance Transformation

Senior Business Travel Consultant - Spanish speaking

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