Service Desk Analyst
Qualifications Scotland —Dalkeith
- £28,921 - £31,211 a year
- Full-time
- Annual leave
6d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
Front Desk Associate
WeWork —Edinburgh
- Full-time
- Hospitality
- Bar
- Customer service
EUC Engineer
CGI —Edinburgh
- Full-time
- Customer service
- Windows
- Communication skills
Quick apply
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
Recruitment and Admissions Administrator (Permanent)
Edinburgh College —Edinburgh
- £28,726 - £30,162 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
14d
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Centre Manager
Cubo Work —Edinburgh
- £35,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
11d
Hire Desk Controller
Basically Tool Hire Ltd —Dalkeith
- £27,000 - £30,000 a year
- Full-time
- Customer service
- Analysis skills
- Computer skills
- Free parking
Quick apply
5h
Night Porter
HandPickedHotels —Edinburgh
- From £14 an hour
- Weekend availability
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Chiropractic Assistant/Front Desk
Alumme Chiropractic —Edinburgh
- £13.50 an hour
- Full-time
- Administrative experience
- In-person
- Communication skills
- Paid training
- Health & wellbeing programme
Quick apply
9d
Workplace Coordinator - BBC (Edinburgh Site Only)
Emcor —Edinburgh
- £28,052 a year
- Full-time
- First Aid Certification
- Organisational skills
- IT
- Employee assistance programme
- Referral programme
Quick apply
Business Support
The Scottish Government —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Mentoring
- Annual leave
Quick apply
13d
Night Auditor
Dalmahoy Hotel & Country Club —Edinburgh
- £13.39 an hour
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
6d
Flight Crew (Part-Time)
Ninja Kidz Action Park Edinburgh —Edinburgh
- £8.00 - £12.71 an hour
- Part-time
- Management
- First Aid Certification
- IT
- Employee discount
Quick apply
8d
Assistant Private Secretary to the Advocate General
Ministry of Justice —Edinburgh
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Policy Officer - Scotland and Northern Ireland
Blood Cancer UK —Edinburgh
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Annual leave
Quick apply
14d
Workplace Corporate Receptionist
Mitie —Edinburgh
- £14.12 an hour
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Front-Desk Assistant - 4 days a week (f/m/x)
Joivy —Edinburgh
- £21,200 a month
- Part-time
- Hospitality
- Customer service
- English
Quick apply
7d

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Service Desk Analyst

Qualifications Scotland -
Dalkeith

Apply Now

Job details

Full-time | Fixed term contract
£28,921 - £31,211 a year
6 days ago

Benefits

Annual leave
Company pension

Qualifications

SVQ
Computer hardware

Full job description

Directorate

Business Systems

Business Area

Service Delivery

Location

Dalkeith

Grade

Salary range

£28,921 - £31,211

Type of Contract

Fixed Term Contract

End Date of Fixed Term Contract

31/03/2027

Part Time/Full Time

Full Time/'Happy to talk flexible working'

Workstyle

Hybrid

Actual Hours

Closing Date

18/07/2026

Ref No

7073

Service Desk Analyst

Job Description

Qualifications Scotland is Scotland’s national awarding body, designing and delivering trusted qualifications that recognise knowledge and skills. Based in Scotland, the qualifications we create are valued and used worldwide.

We are looking for a Service Desk Analyst to work within the Service Delivery team.

As Service Desk Analyst, you will be responsible for providing first level support for Qualifications Scotland staff with technology and equipment issues by diagnosing the problem, initiating a corporate fix, resolving it or escalating the issue and/or recommending a suitable course of action within agreed Qualifications Scotland SLA while providing a great customer experience. To do this you must have experience in the following specific duties:

provide first line IT support to users via phone calls, online tickets and emails to resolve problems raised and to ensure delivery of required service levels.
install and configure computer hardware, operating systems and applications per business requirements.
deal with and troubleshoot system and network problems in order to diagnose and solve both hardware and software faults to ensure continuity of service for users.

You must also have the following skills and experience:

be able to operate Qualifications Scotland desk top packages and business systems at the appropriate level for this role.
be able to operate specialist IT systems relevant to this role.
be able to understand and carry out basic numerical and or financial calculations and analyse data.

be educated to SCQF level 6 (SVQ Level 3) and/or be able to demonstrate direct relevant experience for this role

We offer a fantastic benefits package in return for your talent. This includes:

a career-average pension scheme

employee wellbeing and health assistance programmes

development opportunities

27 days annual leave and 14 days public holiday

If you’ve got the skills, knowledge and experience for this role, please apply.

We’re an equal opportunities employer and encourage applications from people of all backgrounds. As a certified Disability Confident employer, we guarantee an interview to all disabled applicants who meet the competency requirements of the role.

We’ve a Gaelic Language Plan and are committed to its purpose. Tha Plana Gàidhlig aig Teisteanasan Alba agus tha sinn dealasach le na h-amasan sa Phlana Cànain Nàiseanta Ghàidhlig.

Apply Now

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