Service manager managed services Work, Jobs in Edinburgh, Sct (with Salaries)

Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
Quick apply
Operations Manager
Raeburn Training —Kirkcaldy
- £35,000 - £48,000 a year
- Full-time
- Continuous improvement
- Human resources
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d
Assessment Centre Manager (Glencorse)
Capita —Penicuik
- £60,000 a year
- Weekend availability
- Team management
- Recruiting
- In-person
- Employee discount
7d
Account Director
Equans —Edinburgh
- Full-time
- Continuous improvement
- Contracts
- Leadership
- Annual leave
- Employee assistance programme
Digital Measurement Lead
M&G plc —Edinburgh
- Full-time
- Analysis skills
- Communication skills
- Analytics
- Annual leave
Car Park Supervisor
Care Park UK Ltd —Edinburgh
- £15 an hour
- Nights as needed
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
IS Facilities Assistant
University of Edinburgh —Edinburgh
- Part-time
- University
- In-person
- Annual leave
- Employee discount
14d
Enterprise Services - Service Engineer
Schuh —Livingston
- Full-time
- Windows
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
5d
Senior Cost Manager-Edinburgh
Arcadis —Edinburgh
- Databases
- Mentoring
- Contracts
Real Estate Manager
FNZ —Edinburgh
- Full-time
- Continuous improvement
- Organisational skills
- Business
- Life insurance
Retail Manager Barnton
Cook Trading Limited —Edinburgh
- £35,000 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Operations manager
Raytheon —Livingston
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- In-person
- Sick pay
Import Export Controller
Leonardo UK Ltd —Edinburgh
- £38,000 - £48,000 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
- Referral programme
Sub Contract Buyer
Leonardo UK Ltd —Edinburgh
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Negotiation
- Flexible schedule
- Referral programme
Supplier Quality Assurance Manager
Leonardo UK Ltd —Edinburgh
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
- Referral programme
256957 (AW) Assistant Finance Manager - Projects
NHS Scotland —Edinburgh
- £52,845 - £61,466 a year
- Accounting
- Annual leave
- Flexible schedule
2d
Deputy Manager, Livingston
RANDOLPH HILL NURSING HOMES GROUP —Edinburgh
- £65,895 a year
- Full-time
- Nursing home
- Recruiting
- Budgeting
- Sick pay
Proposals Coordinator
CYBERHAWK —Edinburgh
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Administrative experience
- Annual leave
- Employee assistance programme
14d
Business Development Manager
Redsquid Communications —Fife
- Full-time
- Business development
- Presentation skills
- Negotiation
Quick apply
Contracts Manager
DOWDS —Edinburgh
- Full-time
- Project management
- Team management
- Travel
Quick apply
2d

I want to receive the latest job alerts for service manager managed services in edinburgh, sct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Manager - Managed Services

Mercury Hampton Ltd -
Edinburgh

Quick apply

Job details

Full-time
£45,000 - £60,000 a year

Benefits

Annual leave
Company pension

Qualifications

ITIL Certification
Customer service
IT team management
Stakeholder liaison
IT service management
Continuous improvement
Team management
Information technology team management
Cybersecurity
Leadership
Help desk

Full job description

Service Manager (Managed Services & IT Support)

Location: Edinburgh
Reporting To: Managing Director
Working Hours: Monday to Friday, 08:30 - 17:00
Salary: Competitive (dependent on experience) + Bonus Opportunity

The Opportunity

An exciting opportunity has arisen for an experienced Service Manager to join a growing technology services business in Edinburgh. Following recent investment and a renewed focus on long-term growth, the business is seeking a hands-on leader who can take ownership of the service function, drive operational excellence, and play a key role in shaping the future direction of the organisation.

Reporting directly to the Managing Director, this role offers significant influence across the business and the wider group of companies. The successful candidate will have the opportunity to impact service delivery strategy, contribute at a senior level, and help support the continued growth and transformation of the organisation.

About the Business

The company operates as a Managed Services and Professional Services Provider, supporting a diverse customer base including professional services organisations and law firms. Many clients are currently utilising Google based environments and are increasingly transitioning towards Microsoft technologies.

Alongside core managed services, the business has a growing focus on Microsoft-based infrastructure, cloud technologies, and cyber security services, making this an excellent opportunity for someone who is passionate about modern IT service delivery and security best practices.

The Role

The Service Manager will take responsibility for the day-to-day leadership of the support function, managing a small technical team while remaining technically credible and able to support escalations when required.

You will lead a small team, including support engineers and ensuring high levels of customer satisfaction, operational efficiency, and service quality across the business.

This is an ideal role for an experienced 3rd Line Support Engineer, Senior Support Engineer, Team Leader, or Service Desk Manager looking to step into a broader leadership position.

Key Responsibilities

Lead and manage the service desk and support function.
Provide leadership, mentoring, and development for a team of support engineers.
Act as the escalation point for complex technical and service issues.
Ensure service levels and customer expectations are consistently met.
Drive continual service improvement and operational best practice.
Coordinate service delivery across multiple group companies.
Work closely with the Managing Director to support business growth initiatives.
Contribute to strategic planning and long-term technology direction.
Support customer migrations and adoption of Microsoft technologies.
Oversee cyber security-related service delivery and ensure appropriate standards are maintained.
Build strong relationships with clients and stakeholders.
Ensure effective resource planning, workload management, and service performance reporting.

Skills & Experience Required

Essential

Previous experience within a Managed Service Provider (MSP) or Professional Services environment.
Strong background in technical support, 3rd Line level or above.
Demonstrable experience leading, mentoring, or managing technical teams.
Excellent customer service and stakeholder management skills.
Strong understanding of Microsoft technologies and cloud-based solutions.
Experience managing escalations and service delivery processes.
Commercial awareness and a proactive, ownership-driven approach.
Excellent communication and leadership capabilities.

Desirable

Experience professional organisations in a managed service capacity.
Knowledge of Microsoft 365, Azure, and modern workplace technologies.
Cyber security awareness and experience supporting security-focused services.
ITIL Foundation or similar service management qualification.

What's on Offer

Opportunity to shape and influence the future direction of the business.
Significant visibility and exposure to senior leadership.
Direct reporting line to the Managing Director.
Involvement in strategic decision-making across a group of companies.
Long-term investment and growth plans.
Performance related bonus scheme.
32 days annual leave.
5% employer pension contribution.
Cash health plan (being introduced shortly).
No out-of-hours support requirement.
Monday to Friday working pattern with an excellent work-life balance.

Quick apply

Refine Your Search

service manager managed services jobs in edinburgh, sct

Service Manager - Managed Services

Operations Manager

Assessment Centre Manager (Glencorse)

Account Director

Digital Measurement Lead

Car Park Supervisor

IS Facilities Assistant

Enterprise Services - Service Engineer

Senior Cost Manager-Edinburgh

Real Estate Manager

Retail Manager Barnton

Operations manager

Import Export Controller

Sub Contract Buyer

Supplier Quality Assurance Manager

256957 (AW) Assistant Finance Manager - Projects

Deputy Manager, Livingston

Proposals Coordinator

Business Development Manager

Contracts Manager

I want to receive the latest job alerts for service manager managed services in edinburgh, sct

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected