Technical support agent Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Support Agent
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Gym membership
Office Agent
Worldwide Flight Services —Edinburgh
- £37,902.24 a year
- Weekend availability
- Customer service
- English
- Administrative experience
Quick apply
Tier 2 Escalation Specialist
Smartsheet —Edinburgh
- Remote
- CRM software
- Salesforce
- Java
- Flexitime
11d
People Change Agent
Leonardo UK Ltd —Edinburgh
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
3d
Junior Hub Developer
Ember —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Flexible schedule
Quick apply
3d
Engineering Manager (Edinburgh-based)
Lyles Sutherland —Leith
- Overtime
- Hybrid work
- Management
- Mentoring
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Land Consultant
WSP —Edinburgh
- Part-time
- Hybrid work
- Microsoft Office
- Project management
- Travel
- Flexitime
- Work from home
Systems Engineer - Algorithm Development & Image Processing
Leonardo UK Ltd —Edinburgh
- £44,500 - £68,000 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
- Referral programme
Tech Recruiter (R&D)
Wordsmith AI —Edinburgh
- Full-time
Data Scientist (Product Analytics)
Wordsmith AI —Edinburgh
- Full-time
- SQL
- AI
- Communication skills
Site Agent (Berwick Bank)
Jones Bros Civil Engineering —Edinburgh
- Full-time
- Civil engineering
- Computer literacy
- Engineering
- Annual leave
Quick apply
4d
Site Agent / Senior Site Agent
AmcoGiffen —Edinburgh
- £51,000 - £70,000 a year
- Full-time
- Engineering
- Leadership
- Life insurance
Quick apply
Lead Frontend Engineer
Ember —Edinburgh
- £70,000 - £110,000 a year
- Full-time
- AWS
- Bachelor's degree
- Python
- Flexible schedule
Quick apply
3d
Senior Hub Developer
Ember —Edinburgh
- £55,000 - £75,000 a year
- Full-time
- Flexible schedule
Quick apply
3d
Senior Risk Manager
Nucleus Financial Group —Edinburgh
- IT
- Annual leave
Front-End Technical Lead
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- Mentoring
- Employee discount
11d
Customer Experience Cloud & AI SME
MaxAccelerate —Edinburgh
- Salesforce
- Analysis skills
- Machine learning
Quick apply
Legal Solutions Engineer
Wordsmith AI —Edinburgh
- Full-time
- Communication skills
Principal Land Consultant
WSP —Edinburgh
- Part-time
- Hybrid work
- Management
- Travel
- IT
- Flexitime
- Work from home
Machine Learning Engineer
Trustpilot —Edinburgh
- Azure
- AWS
- Machine learning
- Employee assistance programme
- Employee discount

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Customer Support Agent

Modulr Finance -
Edinburgh

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company events
Private medical insurance
Gym membership

Qualifications

Complaint handling
Technical support

Full job description

Edinburgh, UK

Full-time

In office 4 days/week

Are you curious and excited by experimentation?

Do you want to keep learning and developing while gaining hands-on experience in embedded payments?

Do you want to play a key role in delivering a world-class customer experience?

If so, we would love to hear from you!

Who We Are

Our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products. Find out more about us on our website and careers site.

What You’ll Do

Respond to customer enquiries via web, email, phone, and other channels, ensuring timely and effective resolution.

Investigate and diagnose issues using company and online resources, maintaining accurate communication and issue logs.

Collaborate with your team to continuously improve the quality of service provided to customers.

Take ownership of the customer experience, seeing complex issues through to resolution.

Work flexibly between 8am and 6pm, Monday to Friday (35-hour week), with 24/7 out-of-hours support on a rota basis (1 week in 6).
Contribute ideas and share knowledge to help improve processes and customer outcomes.

Who You Are

What you’ll need:

A curious mindset and proactive approach to problem-solving.

Experience supporting customers via phone and email.

Confidence in communicating with customers and tailoring your style to different audiences.

High attention to detail and ownership of the customer experience.

Nice to haves:

Experience providing 1st line technical support or troubleshooting technology products.

Complaint handling experience.
Academic background in finance, technology, or business, or European language skills/experience with overseas clients.

What We Offer You

Share Options – Company Share Option Plan (CSOP).

Bonus – Annual discretionary bonus based on company and individual performance.

Flexible benefits – £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental, etc.

Wellbeing app – Confidential, on-demand access to therapy, coaching, and more.

Holidays – 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays; you choose the rest.

Learning opportunities – Two-day onboarding (ModStart) and ongoing development support.

Company-wide events – Participate in collaborative and engaging events.
Bike to work / E-bike scheme

ModInclusion

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.

Apply Now

Refine Your Search

technical support agent jobs in edinburgh, sct

Customer Support Agent

Office Agent

Tier 2 Escalation Specialist

People Change Agent

Junior Hub Developer

Engineering Manager (Edinburgh-based)

Land Consultant

Systems Engineer - Algorithm Development & Image Processing

Tech Recruiter (R&D)

Data Scientist (Product Analytics)

Site Agent (Berwick Bank)

Site Agent / Senior Site Agent

Lead Frontend Engineer

Senior Hub Developer

Senior Risk Manager

Front-End Technical Lead

Customer Experience Cloud & AI SME

Legal Solutions Engineer

Principal Land Consultant

Machine Learning Engineer

I want to receive the latest job alerts for technical support agent in edinburgh, sct

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