Banking group Work, Jobs in Edinburgh (with Salaries)

Bank of Scotland - Customer Support - Edinburgh
Lloyds Banking Group —Edinburgh
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
3d
Customer Service – Personal Banker
National Westminster Bank PLC —Dalkeith
- From £27,090 a year
- Communication skills
- Banking
- Annual leave
Warehouse Operative - General
Bestway Group —Edinburgh
- Full-time
- Annual leave
Quick apply
Investigations Team Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
13d
Assistant Banking Manager, Edinburgh
Hampden Bank —Edinburgh
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Associate Relationship Manager - Mid Corporate
Lloyds Banking Group —Edinburgh
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
13d
Quality Control Analyst I – Analytical
RoslinCT EU —Edinburgh
- Laboratory experience
- English
- Microsoft Office
- Annual leave
- Employee discount
4d
Team Leader SIPP and SSAS Administration
Punter Southall Group —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Tech Insight Experience for Women - Engineering
National Westminster Bank PLC —Edinburgh
- £73,800 - £110,700 a year
- Full-time
- Java
- Hotel
- AWS
Receptionist
Cairn Hotel Edinburgh —Edinburgh
- £12.80 an hour
- Weekend availability
- Hospitality
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
Payments Specialist
ExpenseIn —Edinburgh
- £35,000 - £40,000 a year
- Hybrid work
- Analysis skills
- APIs
- Financial services
- Annual leave
Quick apply
Private Banking Lending Manager
Lloyds Banking Group —Edinburgh
- £72,702 - £80,780 a year
- Full-time
- Continuous improvement
- Travel
- Banking
Fraud Treasury Analyst
JPMorganChase —Edinburgh
- Full-time
- Analysis skills
- Accounting
- Financial services
11d
Director of Business Services
Supan Financial Services Group —Edinburgh
- £82,730 - £90,000 a year
- Full-time
- Financial services
- In-person
- Business
Quick apply
10d
Business Development Account Manager (Platform)
Lloyds Banking Group —Edinburgh
- £48,987 - £54,430 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
6d
Head of Credit, Edinburgh or London
Hampden Bank —Edinburgh
- Management
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Client Contracting Associate
BlackRock Investments —Edinburgh
- Hybrid work
- IT
- Financial services
- In-person
- Work from home
UX Designer - Everyday Banking Platform (12-Month Secondment)
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- IT
- Financial services
11h
Business Development Manager (12 month fixed term contract)
Brodies LLP —Edinburgh
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
Senior Manager - Reporting, RCA & Operational Efficiency
Lloyds Banking Group —Edinburgh
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
14d

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Bank of Scotland - Customer Support - Edinburgh

Lloyds Banking Group -
Edinburgh

Apply Now

Job details

Full-time
£26,200 - £26,950 a year
3 days ago

Benefits

Company pension

Qualifications

Customer service
Financial services
Banking

Full job description

End Date

Friday 24 July 2026

Salary Range

£26,200 - £26,200

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

A full-time branch-based opportunity working 35 hours per week.

Job Description

JOB TITLE: Customer Support

LOCATION(S): Edinburgh - George Street and St James Quarter
Working across our Bank of Scotland branches within a reasonable distance.
HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

SALARY: £26,200, increasing to £26,950 after 6 months

What you’ll be doing

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.

We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic.

As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

What we’re looking for

A minimum of 12 months customer service experience.
A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.

We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

Like what you hear? Join us! Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply Now

Refine Your Search

banking group jobs in edinburgh

Bank of Scotland - Customer Support - Edinburgh

Customer Service – Personal Banker

Warehouse Operative - General

Investigations Team Manager

Assistant Banking Manager, Edinburgh

Associate Relationship Manager - Mid Corporate

Quality Control Analyst I – Analytical

Team Leader SIPP and SSAS Administration

Tech Insight Experience for Women - Engineering

Receptionist

Payments Specialist

Private Banking Lending Manager

Fraud Treasury Analyst

Director of Business Services

Business Development Account Manager (Platform)

Head of Credit, Edinburgh or London

Client Contracting Associate

UX Designer - Everyday Banking Platform (12-Month Secondment)

Business Development Manager (12 month fixed term contract)

Senior Manager - Reporting, RCA & Operational Efficiency

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