Client relations specialist Work, Jobs in Edinburgh (with Salaries)

Returns Specialist
Grant Westfield —Edinburgh
- ERP systems
- Annual leave
- Employee discount
Absence Management Officer – UK & Ireland
State Street —Edinburgh
- Full-time
- Analysis skills
- Human resources
- Organisational skills
5d
Client Portfolio Manager - Private Equity
Columbia Threadneedle Investments —Edinburgh
- Full-time
- IT
- In-person
- Communication skills
- Work from home
Head of Credit, Edinburgh or London
Hampden Bank —Edinburgh
- Management
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Senior Manager, Funding & Financing – Commercial & Financial Advisory, Infrastructure and Capital Programmes: Strategy, Risk and Transactions Advisory
Deloitte —Edinburgh
- Hybrid work
- Business development
- Contracts
- Leadership
Manager, Financial Due Diligence, M&A
Deloitte —Edinburgh
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
3h
Project Manager
Hollis —Edinburgh
- Call to connect
- Hybrid work
- Project management
- Flexible schedule
Project Controls Specialists (all levels) - Performance & Reporting
Turner & Townsend —Edinburgh
- Full-time
- Data analysis skills
- Travel
- Leadership
Quick apply
Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience
Deloitte —Edinburgh
- Hybrid work
- Management
- Business development
- No degree
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Edinburgh
- Full-time
- Microsoft Office
- Travel
- Leadership
Quick apply
Consultant / Senior Consultant / Principal Consultant - Programme Commercial Advisory
Turner & Townsend —Edinburgh
- Full-time
- Hybrid work
- Communication skills
Quick apply
CDE Lead / Principal Consultant - Real Estate - UK Wide
Turner & Townsend —Edinburgh
- Full-time
- No experience needed
- Microsoft Office
- Presentation skills
Quick apply
Legal Counsel, Technology, Commercial & Litigation
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Microsoft Outlook
- Financial services
- Annual leave
- Employee discount
Procurement Consultant - All Levels (Security Cleared)
Turner & Townsend —Edinburgh
- Full-time
- Engineering
- Travel
- Contracts
Quick apply
Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Azure
- AWS
- Computer networking
Senior Land Consultant
WSP —Edinburgh
- Part-time
- Hybrid work
- Management
- No degree
- Travel
- Flexitime
- Work from home
Manager, Employment Taxes Pensions
Deloitte —Edinburgh
- Hybrid work
- English
- Tax experience
Senior / Principal Sustainability Consultant – BREEAM Assessor
Turner & Townsend —Edinburgh
- Full-time
- Engineering
- Business development
- Mentoring
Quick apply
Principal Land Consultant
WSP —Edinburgh
- Part-time
- Hybrid work
- Management
- Travel
- IT
- Flexitime
- Work from home
Graduate Recruitment Consultant - WeConnect Energy
WeConnect Energy —Edinburgh
- Sales
- Driving
- Travel
Quick apply

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Returns Specialist

Grant Westfield -
Edinburgh

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Employee discount
On-site parking

Qualifications

ERP systems
3PL

Full job description

Edinburgh

Grant Westfield, the company behind the UK’s best-selling brand of waterproof wall panels, Multipanel and Naturepanel, is looking for a Returns Specialist to meet the business and customer needs regarding Customer Returns and failed deliveries. Thoroughly investigate and collate accurate information ensuring prompt and accurate responses to all parties. Delivering the best customer experience whilst also minimising the financial impact to business.

Team: Supply Chain

Key responsibilities:

This is a newly developed role, which will require the post holder to help develop robust systems/processes surrounding the Key Responsibilities to ensure responsibilities are met.

Office Based position

Own and maintain the Returns Address Inbox
Review of all RMA’s raised by customer via portal
Thorough Investigation of all RMA requests prior to acceptance/rejection ascertaining the system transactions v physical transactions and required course of action from Inventory/Finance and Customer relations perspective
Creation of RMA’s following investigation, ensuring correct reason codes are used (to enable data gathering for improvement opportunities)
Creation of replacement customer orders when required
Maintain Returns Manifest Database of when RMA’s collected and retuned to WM01
Maintain Failed Delivery manifest
Develop and build upon customer and 3pl relations
Work closely with customer, 3pl’s regarding and other departments with regards to RMA queries such as missing returns/qty discrepancies as highlighted by Materials Team
Attend daily call with third party logistics suppliers
Develop the RMA process for to enhance customer experience and reduce financial impact to business
Develop RMA reporting including but not limited to: RMA reasons, value etc. to drive improvement
Any additional duties as required by the business.

The successful candidate’s profile:

Skills and experience:

Essential

Customer Facing experience

Desirable

Knowledge of ERP systems

Competencies

Teamwork:

Friendly, approachable, cooperative, and assists others when required.
Shares knowledge, ideas and concerns with other members of the team and across the organisation.
Respects cultural differences and different opinions.

Flexibility:

Responds effectively to changing circumstances.
Adjusts tasks and priorities when required.

Communication and Organisation:

Ability to carry out duties in a professional manner.
Ability to plan, organise and prioritise workload.
Ensuring a clear understanding of the desired end result.
Ability to work independently as well as part of a team.
Ability to be firm with supply chains and providers when required.

Attention to detail:

Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts ensure client expectations are met or exceeded.
Follows policies and procedures in using various equipment.
Completes all reports according to policies, procedures and standards.

Problem solving:

Deals with problems as soon as they arise.
Presents problem analysis and recommended solution to others rather than just identifying or describing the problem itself.
Acknowledges when doesn't know something and takes steps to find out.
Anticipates potential obstacles and develops plans to overcome them.
Uses critical thinking to analyse the situation and establish course of action.

Health & Safety:

Complies with all Health and Safety Procedures, as well as understanding of health and safety, and the impacts which actions can have.

What Grant Westfield will offer you:

Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.

33 days annual leave which increase with service up to a maximum of 38 days.
Additional holiday purchase scheme.
Health cash plan.
Bike to work scheme.
On-site parking.
Staff discount.
Sharesave options.

Apply Now

Refine Your Search

client relations specialist jobs in edinburgh

Returns Specialist

Absence Management Officer – UK & Ireland

Client Portfolio Manager - Private Equity

Head of Credit, Edinburgh or London

Senior Manager, Funding & Financing – Commercial & Financial Advisory, Infrastructure and Capital Programmes: Strategy, Risk and Transactions Advisory

Manager, Financial Due Diligence, M&A

Project Manager

Project Controls Specialists (all levels) - Performance & Reporting

Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience

Project Controls Specialists - All Levels - Planning

Consultant / Senior Consultant / Principal Consultant - Programme Commercial Advisory

CDE Lead / Principal Consultant - Real Estate - UK Wide

Legal Counsel, Technology, Commercial & Litigation

Procurement Consultant - All Levels (Security Cleared)

Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation

Senior Land Consultant

Manager, Employment Taxes Pensions

Senior / Principal Sustainability Consultant – BREEAM Assessor

Principal Land Consultant

Graduate Recruitment Consultant - WeConnect Energy

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