1st line support engineer Work, Jobs in Elsfield, Oxf (with Salaries)

Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Computer Science
- No degree

More jobs to discover

Find similar jobs that you might be interested in.

Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
Participation in the design, delivery, and transition to service of local and remote Group IS projects. Participate in project delivery, providing technical…
Production Support Engineer - 12 months FTC
Sky —London
This would normally be comprised of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation.
10d

I want to receive the latest job alerts for 1st line support engineer in elsfield, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

1st line support engineer jobs near elsfield, oxf

Infrastructure Engineer jobs in Oxford

Infrastructure Engineer jobs in Stockport

Infrastructure Engineer jobs in Kent

Infrastructure Engineer jobs in Hartlepool

Infrastructure Engineer jobs in Reading

Tech Support Analyst

5G Communications Ltd.
High Wycombe

Apply Now

Job details

£18,000 - £25,000 a year

Qualifications

Technical troubleshooting
TCP
Microsoft Outlook
Stakeholder liaison
LAN
Internal department liaison
Microsoft Exchange
Breakdown recovery
Network infrastructure
Telecommunication
IP networking
Customer support
Fault diagnosis and repair
Help desk

Full job description

£18,000 to £25,000 per annum

High Wycombe

5G Communications has developed and evolved, in the last 20 years to establish themselves as one of the largest growing telecommunication suppliers. 5G pride themselves on supplying leading edge technology, B2B throughout the UK and turnover in excess of £15 million. This is an excellent opportunity to join a family run business that pride themselves on Passion, Respect, Integrity, Diligence and Excellence.

The successful Technical Support Engineer will join an already strong team and play a key part in the 1st and 2nd line technical support to our customers.

5G, are offering more than just a job, if you have the right attitude, desire to learn and are passionate about your work there will be further opportunities with the company, who promote from within.

Job Role

Resolving faults, and providing temporary solutions.
Take responsibility for the fault from first contact to resolution.
Diagnose and understand customers’ faults with broadband, lines, email, wireless, VPN, routers and VOIP.
Liaise with other departments with regard to customer issues/faults.
Report new faults to suppliers.
Chasing suppliers for updates and progression of faults.
Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults. This may also mean becoming involved with IT support on the customer’s end and their maintainers.
Keep up to date and aware of the technical support issues, IT policies and best practice methods.
Register/transfer domains and configure POP3 email accounts.
Configure and troubleshoot POP3 / Exchange email clients, i.e. Outlook 2003/2010 Troubleshoot VOIP issues.
You must be capable of resolving the following issues within 15 minutes:
- Register new email address for existing domain customers and update Billing;
- Basic email configuration and support (Incoming and Outgoing SMTP Setting) for Microsoft Outlook / Express;
- Router configuration and configuration checks to an intermediate level including, for example, port forwarding and specific LAN settings.
- IP Addressing (Reconfigure Router with new Routed IP’s);
- NAT and Port Forwarding /Open Ports;
- 1st Line IPPBX and PBX, Hosted PBX configurations, IP Number diverts and IP MAC’s (Moves, adds and changes).

Do you have the following skills to enable you to do the role?

General basic knowledge on analogue and digital technology.
General knowledge of Microsoft Windows.
General technical Knowledge of networking.
Basic knowledge of PBX and PDQ equipment.
General knowledge of ISDN technologies.
General technical knowledge of the internet e.g. ADSL
General basic knowledge on TCP/IP.
Basic technical knowledge of web platforms.
Good knowledge of mail platform, IMAP, SMTP, POP3
General knowledge of DNS.
Exposure to mail clients.

If you can do the above and you have previous experience, preferably in telecoms, then we would love to hear from you.

For more information please don’t hesitate to apply for the role today

Apply Now

Refine Your Search

1st line support engineer jobs in elsfield, oxf

Tech Support Analyst

Infrastructure & Cloud Operations Engineer - 12 month FTC

More jobs to discover

I want to receive the latest job alerts for 1st line support engineer in elsfield, oxf

Explore jobs in more locations

£18,000 to £25,000 per annum

High Wycombe

Job Role

Do you have the following skills to enable you to do the role?

Jobseeker tools

Employer Tools

Browse

Stay Connected