Field representative Work, Jobs in Ely, Cam (with Salaries)

Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
10d
Field Sales Executive
Personal Group —Peterborough
- £28,840 - £42,000 a year
- No experience needed
- Travel
- Life insurance
Quick apply
11d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
Quick apply
Customer Service Representative - Cambridge
Volvo Group —Ely
- Up to £28,000 a year
- Overtime
- Front desk
- Gym membership
2d
Field Technician - USAF
Arcadis —Cambridge
- English
- Data entry
- Communication skills
Business Development Representative
Redgate —Cambridge
- £32,000 - £42,000 a year
- Full-time
- Hybrid work
- Salesforce
- Business development
- Communication skills
11d
Customer Service Representative - Thetford
Volvo Group —Thetford
- Up to £28,000 a year
- Overtime
- Front desk
- Gym membership
2d
Field Sales Executive
Charity Link —Cambridge
- £26,500 - £55,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Assistant Commercial Manager
Skanska —Cambridge
- Oracle
- Mentoring
- Contracts
- Bereavement leave
9d
Compliance Analyst
Insite Energy —Peterborough
- Up to £37,500 a year
- Full-time
- Hybrid work
- Research
- Microsoft Office
- Project management
- Work from home
- Employee assistance programme
Quick apply
2d
Field Sales Category Representative - Gillette
Field Sales Solutions —Huntingdon
- £28,700 a year
- Full-time
- Communication skills
Quick apply
1d
Graduate Partner, PXT
Amazon UK Services Ltd. —Peterborough
- Full-time
- Microsoft Outlook
- English
- Bachelor's degree
Resource Efficient Operations Co-Ordinator (Environmental Compliance Officer))
McCain Foods Limited —Whittlesey
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Analysis skills
- Annual leave
- Work from home
Scheduler & Permitter
M Group —March
- Communication skills
- Annual leave
- Employee assistance programme
8d
Medical Device Regulatory and Quality Consultant
PA Consulting —Melbourn
- Full-time
- Annual leave
GlaxoSmithKline-funded PhD studentship: Immune Ageing (Fixed Term)
University of Cambridge —Cambridge
- English
- Research
- University
Applications Engineer III
Clear-Com —Cambridge
- Remote
- Microsoft Powerpoint
- Bachelor's degree
- In-person
Area Sales Manager - Peterborough
CarFinance247 —Peterborough
- Up to £50,000 a year
- CRM software
- Business development
- In-person
Quick apply
Field Vet - England
Animal and Plant Health Agency —Bury St. Edmunds
- £42,665 - £46,765 a year
- Part-time
- English
- Presentation skills
- Bachelor's degree
11d
Human Factors Engineer
Sandoz —Cambridge
- Full-time
- Engineering
- English
- Bachelor's degree
- Annual leave

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field representative jobs near ely, cam

Customer Service Manager

Shearline Precision Engineering Ltd -
Ely

Quick apply

Job details

Full-time
From £45,000 a year
10 days ago

Benefits

Free flu jabs
Company pension
On-site parking

Qualifications

CRM software
Operations management
ERP software
Internal department liaison
Complaint handling
MRP
Analysis skills
Compliance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Organisational skills
Management reporting
Customer interaction
Budgeting
Business
Leadership
Communication skills
Internal quality assurance
Analytics

Full job description

As a key part of the SLT (Senior Leadership Team) the Customer Services Manager is responsible for overseeing the daily operations of the customer service department, ensuring high levels of customer satisfaction, managing service delivery, and leading a team of customer service representatives. The role focuses on improving customer experience, resolving escalated issues, and implementing strategies that enhance service quality and operational efficiency.

KEY RESPONSIBILITIES:
Customer Service Leadership

Manage and lead the customer service team to deliver exceptional customer support.
Set performance objectives and monitor team productivity.
Conduct regular team meetings, coaching sessions, and performance reviews.
Recruit, train, and develop customer service staff.

Customer Experience

Ensure customers receive prompt, professional, and effective service.
Develop and implement customer service policies and procedures.
Monitor customer feedback and identify opportunities for improvement.
Handle and resolve complex customer complaints and escalations.

Operational Management

Oversee daily customer service operations and workflow management.
Monitor service levels, response times, and key performance indicators (KPIs).
Prepare reports on customer service performance trends.
Collaborate with other departments to resolve customer issues effectively.

Process Improvement

Identify and implement improvements to customer service processes.
Utilise customer feedback and operational data to enhance service delivery.
Support the implementation and optimisation of CRM and customer service systems.
Drive continuous improvement initiatives to increase efficiency and customer satisfaction.

Compliance and Quality Assurance

Ensure adherence to company policies and regulatory requirements.
Monitor quality standards and conduct regular service audits.
Maintain accurate customer records and reporting documentation.

Key Performance Indicators (KPIs)

Customer retention rates.
Complaint resolution times.
Team productivity and performance metrics.
Service level agreement (SLA) achievement.

About You

Required Skills and Experience

Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience handling customer complaints and conflict resolution.
Strong analytical and problem-solving skills.
Proficiency in CRM systems and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Budget management and reporting experience is advantageous.

Qualifications

Ideally a degree or equivalent qualification in Business, Management, Customer Service, or related field.
Professional customer service qualifications are advantageous.
Demonstrated experience in customer service leadership.

Personal Attributes

Customer-focused and results-driven.
Strong decision making and organisational skills.
Positive, proactive, and adaptable approach.
High attention to detail and commitment to quality.
Ability to develop teams.

Job Type: Full-time

Pay: From £45,000.00 per year

Benefits:

Company pension
Free flu jabs
On-site parking

Application question(s):

Have you had experience using an MRP/ERP system?
Have you had experience working in a fast-paced environment?

Experience:

Customer service or sales: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

field representative jobs in ely, cam

Customer Service Manager

Field Sales Executive

JUNIOR SALES CONSULTANT

Customer Service Representative - Cambridge

Field Technician - USAF

Business Development Representative

Customer Service Representative - Thetford

Field Sales Executive

Assistant Commercial Manager

Compliance Analyst

Field Sales Category Representative - Gillette

Graduate Partner, PXT

Resource Efficient Operations Co-Ordinator (Environmental Compliance Officer))

Scheduler & Permitter

Medical Device Regulatory and Quality Consultant

GlaxoSmithKline-funded PhD studentship: Immune Ageing (Fixed Term)

Applications Engineer III

Area Sales Manager - Peterborough

Field Vet - England

Human Factors Engineer

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