Customer relations representative Work, Jobs in Eng (with Salaries)

Employee Relations Specialist - 12 Month FTC
Trainline —London
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
Client Services Representative
Heritage Wills —Norwich
- £26,437 a year
- Full-time
- Microsoft Outlook
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Customer Engagement Executive
North West Recycling —Carlisle
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Databases
- In-person
- Free parking
Quick apply
9d
Accommodation Officer
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Communication skills
- Free parking
- Employee discount
Employee Relations Advisor
Portsmouth City Council —Portsmouth
- £39,151 - £42,838 a year
- Hybrid work
- Customer service
- Conflict management
- Human resources
7d
Employee Relations Advisor
Diligenta —Bristol
- £39,964 a year
- Full-time
- Training & development
- Employee assistance programme
Quick apply
People Services Assistant
KeolisAmey Metrolink —Manchester
- From £31,140 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Recruiting
- Contracts
- Work from home
- Employee assistance programme
5d
Marketing & PR Executive
Institute of Hospitality —Sutton
- Up to £31,000 a year
- Full-time
- Hybrid work
- Social media management
- Customer service
- Writing skills
- Free parking
- Work from home
Quick apply
12d
Sales Development Representative - Swansea
PepsiCo —Reading
- Customer service
- Computer literacy
- Computer skills
Academic Registration and Student Support Specialist
Nuova Accademia di Belle Arti —London
- Full-time
- Microsoft Excel
- English
- Master's degree
Customer Service Representative
Humber Bridge Board —Hessle
- From £25,583 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Computer skills
- Free parking
- Employee discount
Quick apply
13d
Repairs Customer Service Representative
Safran —Braintree
- Full-time
- ERP systems
- English
- Continuous improvement
- Free parking
- Annual leave
Operational Support Officer
HM Courts & Tribunal Service —Preston
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
9d
Customer Representative and Liaison Officer
Cappagh Browne —Portsmouth
- £34,000 a year
- Full-time
- CRM software
- Organisational skills
- IT
Quick apply
14d
Forensic Administrator
Metropolitan Police —Lambeth
- £33,219 - £36,228 a year
- Full-time
- English
- Continuous improvement
- Data entry
12d
Employee Relations Advisor
Yorkshire Water —Bradford
- £42,294 - £47,550 a year
- Full-time
- Hybrid work
- Continuous improvement
- Conflict management
- Human resources
- Annual leave
- Flexible schedule
9d
Business Development Representative
Event BDR —London
- £150 - £500 a day
- Marketing
- Customer service
- Business development
Quick apply
2d
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
Operations Manager for women's hair loss company. Working Tuesday to Saturday
Lucinda Ellery Consultancy —Hammersmith
- £50,000 - £65,000 a year
- Full-time
- Microsoft Office
- Team management
- Human resources
- Store discount
- Employee discount
Quick apply
5d

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customer relations representative jobs near eng

Employee Relations Specialist - 12 Month FTC

Trainline -
London

Apply Now

Job details

Full-time
£60,000 - £65,000 a year

Benefits

Private dental insurance
Private medical insurance

Qualifications

Employee relations case handling
Coaching
Employment law
Employee relations
Process improvement
Case record updates
Organisational skills
Communication skills

Full job description

About us

At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.

Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.

We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.

Introducing the Trainline People Team

Our People team is here to make Trainline a great place to work, and employee relations sits right at the heart of that. As our Employee Relations Specialist, you'll be the go-to expert for ER casework across the business on a 12-month fixed term contract, owning cases end-to-end and giving managers the confident, practical guidance they need at every stage, from a tricky conversation to a formal investigation.

You'll work closely with line managers, HR Business Partners and the wider People team, building the templates, toolkits and processes that help us handle ER consistently and efficiently as we grow. This is a role for someone who takes real pride in getting ER right, both for the business and for the individual, and who's excited by the chance to streamline and modernise how we manage casework administration.

In this role as the Employee Relations Specialist, you will...

Own and manage a varied caseload of employee relations matters, including disciplinaries, grievances, capability processes, absence management and settlement agreements, from initial scoping through to resolution.
Lead formal investigations, including planning investigation scope, conducting interviews, gathering evidence and producing clear, objective investigation reports.
Chair or support formal hearings, such as disciplinary, grievance, capability and appeal hearings, and prepare the accompanying outcome documentation.
Apply the ACAS Code of Practice and current UK employment law consistently, ensuring every case reflects Trainline's policies and standards.
Manage cases involving trade union representatives with professionalism and care, drawing on a solid understanding of collective employee relations obligations.
Provide practical, confident advice to line managers and HR Business Partners, coaching them to build their own capability in handling employee relations matters.
Spot patterns across casework and flag emerging or systemic issues to the People leadership team.
Own case administration and documentation, including letters, scripts, file notes and case trackers, while identifying opportunities to streamline and automate our employee relations processes.

We'd love to hear from you if you have...

Significant, demonstrable experience managing employee relations caseloads end-to-end within a UK employment context, including disciplinaries, grievances, capability, absence and investigations.
A deep working knowledge of the ACAS Code of Practice and UK employment law, with the confidence to apply both in practice.
Experience managing cases involving trade union representatives or shop stewards.
A track record of producing high-quality employee relations documentation, from scripts and invitation letters to detailed investigation reports and outcome letters.
Strong organisational skills and administrative rigour, with a natural ability to keep accurate records in a process-driven environment.
Genuine enthusiasm for improving how employee relations administration works, with an interest in automation and building better systems.
Excellent written and verbal communication skills, with the ability to engage clearly and empathetically with employees and managers at all levels.
Ideally, some exposure to employee relations or employment law in European jurisdictions such as France, Spain or Italy. You may also have a CIPD qualification (or be working towards one), or experience in a fast-paced, high-growth or technology business.

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

Think Big - We're building the future of rail
Own It - We focus on every customer, partner and journey
Travel Together - We're one team
Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Compensation Range: £60K - £65K

Apply Now

Refine Your Search

customer relations representative jobs in eng

Employee Relations Specialist - 12 Month FTC

Airport Services Duty Supervisor - London Heathrow

Client Services Representative

Customer Engagement Executive

Accommodation Officer

Employee Relations Advisor

Employee Relations Advisor

People Services Assistant

Marketing & PR Executive

Sales Development Representative - Swansea

Academic Registration and Student Support Specialist

Customer Service Representative

Repairs Customer Service Representative

Operational Support Officer

Customer Representative and Liaison Officer

Forensic Administrator

Employee Relations Advisor

Business Development Representative

Deputy Chief People Officer

Operations Manager for women's hair loss company. Working Tuesday to Saturday

I want to receive the latest job alerts for customer relations representative in eng

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