Patient services lead Work, Jobs in Eng (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Budget&Contract Lead - UK/ROI (remote)
Fortrea —Maidenhead
- Full-time
- Remote
- Data analysis skills
- Bachelor's degree
- No degree
Patient Engagement Lead
PPG Health In Justice —Leicester
- £29,264 - £33,510 a year
- Monday to Friday
- Employee discount
8d
Talking Therapies Capacity Lead
Turning Point —Wakefield
- £36,275 a year
- Weekend availability
- Remote
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
14d
Family Services Support Worker
Penhaligon's Friends —Redruth
- £26,325 - £29,250 a year
- Part-time
- Experience working with children
- Travel
- Organisational skills
Quick apply
Community Partnerships & Inclusion Lead
Cora Health —Milton Keynes
- £40,000 - £50,000 a year
- Weekend availability
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
9d
Patient Experience Facilitator
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Full-time
7d
Patient Empowerment Coordinator
Yorkshire's Brain Tumour Charity —Leeds
- £25,500 - £26,500 a year
- Weekend availability
- Hybrid work
- Supervising experience
- Project management
- Travel
- Flexitime
- Work from home
Quick apply
Project Coordinator (Community Lead)
Caafi Health —Bristol
- £32,000 a year
- Part-time
- Hybrid work
- Travel
- Leadership
Quick apply
Academic Lead for Community Engagement and Service Learning
University of Liverpool —Liverpool
- £113,565 - £150,569 a year
Patient Administration Lead – Wards
Circle Health Group —Orpington
- Up to £36,000 a year
- Part-time
- Hospital
- Microsoft Office
- Supervising experience
- Employee discount
- Life insurance
8d
Public & Patient Research Engagement Coordinator
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Full-time
- Social media management
- Research
- University
- Annual leave
7d
Customer Experience and Quality Lead
Healthcare Partners Ltd —Guildford
- £41,956 - £50,524 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
7d
Data Team Lead
IQVIA —Reading
- Full-time
- Remote
- Bachelor's degree
- Mentoring
- Leadership
- Work from home
SARC Patient Crisis Worker - 0hrs Kent
Mountain Healthcare —Kings Hill
- £40.24 - £49.66 an hour
- Part-time
- Inventory control
- Computer literacy
- Administrative experience
- Annual leave
Quick apply
8d
Patient Services Lead
Fakenham Medical Practice —Fakenham
- £14 - £16 an hour
- Hospitality
- Microsoft Office
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
2d
Programme Lead, Community Estate Development and Partnership
Dorset HealthCare University NHS Foundation Trust —Wareham
- £79,504 - £91,609 a year
- Full-time
12d
Private Patient Co-ordinator
Spire Healthcare —Birmingham
- Full-time
- CRM software
- Sales
- Communication skills
- Free parking
- Annual leave
Patient Administration Lead
Circle Health Group —Windsor
- Up to £30,500 a year
- Full-time
- Hospital
- Microsoft Office
- Supervising experience
- Employee discount
- Life insurance
Probation Services Officer - Worcestershire
HM Prison & Probation Service —Kidderminster
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

patient services lead jobs in eng

Sr.Dir,Patient Experience

Budget&Contract Lead - UK/ROI (remote)

Patient Engagement Lead

Talking Therapies Capacity Lead

Family Services Support Worker

Community Partnerships & Inclusion Lead

Patient Experience Facilitator

Patient Empowerment Coordinator

Project Coordinator (Community Lead)

Academic Lead for Community Engagement and Service Learning

Patient Administration Lead – Wards

Public & Patient Research Engagement Coordinator

Customer Experience and Quality Lead

Data Team Lead

SARC Patient Crisis Worker - 0hrs Kent

Patient Services Lead

Programme Lead, Community Estate Development and Partnership

Private Patient Co-ordinator

Patient Administration Lead

Probation Services Officer - Worcestershire

I want to receive the latest job alerts for patient services lead in eng

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