Regional director Work, Jobs in Eng (with Salaries)

Regional Director - Customer (East)
Bromford Flagship Livewest —Thetford
- Up to £140,000 a year
- Monday to Friday
- Hybrid work
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
9d
Director of Visit and Meet
Marketing Nottingham and Nottinghamshire —Nottingham
- £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- IT
- Annual leave
- Flexitime
Quick apply
Strategic Director of Place
Derby City Council —Derby
- £137,479 - £147,620 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Deputy Director of Operations
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £112,782 - £129,783 a year
- Full-time
- Management
- Continuous improvement
- Contracts
9d
Senior Director - Executive Compensation and Equity Program
Boston Consulting Group —London
- £195,000 - £227,500 a year
- Full-time
- Leadership
- Tax experience
- Profit sharing
- Annual leave
Sr Director, Drug Development Lead
IQVIA —Reading
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Work from home
10d
Director of Operations
Jobs In. Fitness —London
- Up to £80,000 a year
- Hospitality
- Continuous improvement
- Team management
Quick apply
9d
Director of Communications & External Affairs
Platform Housing Group —Birmingham
- Up to £125,000 a year
- Full-time
- Travel
- Leadership
Sr. Director Sports Partnerships EMEA
BDA —Luton
- £135,000 - £165,000 a year
- Sales
- Merchandising
- Business development
Quick apply
Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
Executive Director - Growth
Warrington Borough Council —Warrington
- £143,662 a year
- Full-time
9d
Regional Director - Central, BSS
BSS —Birmingham
- Full-time
- Team management
- Training & development
- Leadership
1d
Programme Director - West Midlands
Right to Succeed —Birmingham
- £58,916 - £63,717 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Budgeting
- Annual leave
- Work from home
Quick apply
10d
Regional Director
Aria Care —Colchester
- Budgeting
- Leadership
Executive Director for Place
Wokingham Borough Council —Wokingham
- £148,609 a year
- Full-time
- Annual leave
- Employee assistance programme
7d
Charter Manager (Private Jet and Helicopter Charter)
Starflight Aviation LTD —Farnborough
- £50,000 - £60,000 a year
- Weekend availability
- CRM software
- Customer service
- Business development
- Free parking
Quick apply
Regional Director of Project Management
Clarion Housing Group —Manchester
- £91,696 - £126,082 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Construction experience
14d
Director - Further Education and Post-16 Reform
Department for Education —Sheffield
- £105,000 a year
- Full-time
- Presentation skills
- Budgeting
- Leadership
6d
Regional Performance Director
Huws Gray —Bristol
- Full-time
- Management
- Customer service
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
9d
Regional Care Cooperative Delivery Director
Sefton Council —Sefton
- £117,617 a year
- Temporary
- Hybrid work
- Travel
- Annual leave

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Regional Director - Customer (East)

Bromford Flagship Livewest
Thetford

Apply Now

Job details

Permanent
Up to £140,000 a year
9 days ago

Benefits

Annual leave

Qualifications

Customer communication
Stakeholder collaboration
Senior management experience
Stakeholder liaison
Client communication
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Relationship management
Operational strategy development
Change leadership
Budgeting
Leadership
Team motivation leadership
Stakeholder management

Full job description

This is a pivotal leadership appointment where customer experience, colleague engagement and place-based strategy sit at the heart of success.

Shape the future of customer experience in our communities.

At Bromford Flagship Livewest we believe everyone deserves a safe, secure and warm home. As our Regional Director - Customer, you will be the leading customer voice within the region, driving the delivery of outstanding services while shaping the future of our customer and colleague experience.

This is a highly visible leadership role, responsible for translating our organisational vision into a customer-focused regional strategy that delivers excellent outcomes for residents, colleagues and communities. You'll build on strong existing foundations, ensuring our services continue to evolve to meet changing customer needs while maintaining the trusted relationships already established across the business.

The Opportunity

We are seeking an inspirational leader who understands that great customer outcomes are achieved through engaged colleagues, strong partnerships and a deep understanding of place.

You will lead the development and delivery of customer strategy across the region, ensuring services remain locally responsive, commercially sustainable and focused on achieving the highest standards of customer satisfaction. Working alongside Heads of Service and senior leaders across Housing, Property, Compliance and other business areas, you will champion a culture of collaboration, accountability and continuous improvement.

This role offers the opportunity to influence strategic direction, drive transformational change and ensure that customer insight remains central to decision making across the organisation.

Location: Regional (Candidates should be based within the region or demonstrate exceptional knowledge of the local communities, demographics and housing landscape)

Hours: Full Time - 37 hpw - Monday to Friday

Contract: Permanent

Benefit Package: Market-leading salary and excellent benefits

WHAT YOU'LL BE DOING

leading the regional customer strategy and ensuring delivery of exceptional customer outcomes.
developing and implementing new approaches, initiatives and service improvements that enhance both customer and colleague experience.
using customer insight, operational performance data and local knowledge to shape priorities and drive continuous improvement.
maintaining and strengthening trusted relationships with Heads of Service and other senior stakeholders across the business.
acting as a compelling ambassador for customer excellence, influencing and securing buy-in from colleagues, customers, partners and executive stakeholders.
building strong relationships with local authorities, community organisations and strategic partners.
leading high-performing teams through change while creating a culture where colleagues feel empowered, engaged and supported.
ensuring services remain compliant, efficient and aligned with organisational objectives and regulatory requirements.

WHAT YOU'LL BRING

We are particularly interested in hearing from candidates who have:

significant senior leadership experience within housing or a similarly customer-centric and regulated environment.
a proven track record of developing and successfully implementing customer, operational or service transformation strategies.
demonstrable experience improving customer satisfaction, service delivery and colleague engagement.
outstanding stakeholder management skills with the ability to influence, challenge and gain commitment at all levels.
strong commercial awareness and experience managing significant operational budgets.
a genuine passion for customers, communities and creating services that make a meaningful difference.
the credibility and relationship-building skills to continue the excellent partnerships already established across the business.
deep knowledge of the region, its communities and demographics, either through living and working locally or through extensive professional experience within the area.
the ability to balance strategic thinking with operational delivery and execution.

For full details on the role and its responsibilities, click here to view the Regional Director - Customer - The Part I Play document.

WHY JOIN US

This is more than an operational leadership position. It is an opportunity to shape how customers experience our services, influence organisational strategy and improve outcomes for thousands of residents across the region.

This is an exciting time to join BFL. Through strong performance, financial resilience and a clear commitment to investing in homes, communities and services, the organisation is delivering meaningful improvements for customers while continuing to grow and evolve.

As Regional Director - Customer, you will have the opportunity to build on this success by shaping the future customer experience across the region. Working at the forefront of strategic change, you will help ensure that every decision reflects the needs of customers and communities, creating services that are locally responsive, colleague-led and truly customer-focused.

Discover more about BFL's performance and vision for the future.

WHAT WE OFFER

market-leading salary - up to £140,000.00 per annum
fully flexible annual leave
agile working
family friendly policies
health and wellbeing support
commitment to enabling you to thrive

For full benefit information, click here.

HOW TO APPLY

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 20th September 2026 (Midnight)

Interview: We operate a three-stage interview process designed to provide both you and us with valuable insight into the opportunity, ensuring a strong alignment of experience, values, leadership approach, and long-term aspirations. Dates to be confirmed.

About Us
Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.

Apply Now

Refine Your Search

regional director jobs in eng

Regional Director - Customer (East)

Director of Visit and Meet

Strategic Director of Place

Deputy Director of Operations

Senior Director - Executive Compensation and Equity Program

Sr Director, Drug Development Lead

Director of Operations

Director of Communications & External Affairs

Sr. Director Sports Partnerships EMEA

Regional Head of Housing Services

Executive Director - Growth

Regional Director - Central, BSS

Programme Director - West Midlands